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January 2024 by Bob Dylan
Went there to get a sim card and Derex was super helpful and friendly. Was in and out quick!
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January 2024 by Sally
Derrick was very helpful & efficient in helping me.
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December 2023 by Rama Yadne
Wanted to just give a quick shout out to Derex at this AT&T store. He was very helpful and patient with my request and not only that as I waited in the store as there were other customers before me I observed he extended the same great service to all of them. In this day and age with AI, Chats and people on the other end of the line not understanding the problem, as opposed to having a real person with great attitude serving the consumer is rare so really wanted to appreciate his work. Thanks and Happy Holidays!
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May 2023 by Farnaz K
Caleb was helpful with assisting me through my upgrade options. He was patient and knowledgeable. If I have any questions or concerns I will refer back to this location.
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May 2023 by Janae Meyer
Mat was great! Helped me get a new watch to go with my s23! Very friendly and good conversation!
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March 2023 by Megan Edwards
Caleb was very helpful and thoroughly explained options, features and costs.
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March 2023 by mathew allen
Great store! New crew and they are awsome!
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February 2023 by Michael Rich
Have been in this store a couple of times. I detect a generally apathetic vibe to complement the surly attitude. Stopped in this afternoon to see about a new phone to find the lights out and the doors locked. This was 3:30 PM. The hours posted on their door states open 10:00 AM To 7:00 PM. Tried calling, but no one is answering the phone either.
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February 2023 by Timothy
Been going here for a couple months now. Simon has helped me with a few issues customer service couldn’t find an answer to.
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February 2023 by Dena D.
I've been to this location twice to get an issue sorted out and during open business hours the doors are locked and no one is there. When I tried to call, I got transferred or disconnected. Horrible customer service and I'm regretting being an AT&T customer now.
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November 2022 by Emily Myers
Luis was awesome! Can’t wait for my new phone to arrive!
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November 2022 by megan marshall
This store had a great staff and a very friendly environment!!!!!
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November 2022 by Tom Helvey
Megan was awesome! She was so helpful and knowledgeable. She went above and beyond to make sure we got precisely what we needed. Megan's a real credit to AT&T! We’ll definitely be coming back to the Progress Ridge location!
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November 2022 by David Lee
Did a trade in of my Iphone XR to an Iphone 14 Pro. Was told by the sales associate that I would be getting a $1000 credit trade in for it by upgrading to the Iphone 14. Proceeded with placing the order and after about a month i get the iphone. I bring in my Iphone XR and was told by the manager that it was only worth $350 in credits and was told their is nothing they can do about it. Was told I could return the 14 if i wanted to if I wasn't happy about it. Not wanting to wait another month I decided to just proceed with the trade in.Just got my bill this week and was signed up for an insurance plan and next up upgrade plan i never agreed to.Long story short. I wouldn't trust these people at this location and if you do and they tell you something, I would recommend you get some type of documentation. Even then, I question they would actually honor what they put down.
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July 2022 by Skyler Lenhoff
Why go to any other location? Luis is the best thing AT&T has
