ATMs in Beaverton, OR

“My review is for this Branch specifically. Not only this branch but more specifically Ryan Buckley. I've been dealing with what most people dread the thought of, fraud! I found out Wednesday morning that a fraud check was written on my account and I was in such a panic, I called the customer service hotline to begin my morning. To say the lady who answered the phone was not helpful is an under statement. Not only was she not helpful, but when I explained to her the situation (my own mother stole my bank account info and wrote a fraud check) the rep. told me there was nothing that could be done except contact my mother and tell her to pay me back. (We havent spoken in about a year). After hearing that I was furious. At this point all I wanted to do was close my account with Chase and open elsewhere. I decided I would go on my lunch break to a branch and try to find solutions- since my paycheck was going to be direct deposited that night. When I walked in I was hesistant since this isnt my normal branch. When meeting Ryan he did everything he could- calling every number he knew to ask for ways to assist, and looking for his branch manager for ideas as well. When I thought all hope was lost, he tried one last number and we found the best solution for the problem. This is probably the best feeling when you're being taken care of. Ryan really knows what its like to give top notch customer service, and I hope everyone here knows what a great employee they have!”

“I was sprinting to get to the bank before closing on a Saturday because I needed to get cash out for Chinese New Year. I got there 30 seconds before closing and Eric, the bank teller, not only let me in but went through all the $20 bills I withdrew to check for the newest ones. (It's tradition to get new bills to give). Such great customer service!”

“Another bank I tried always seemed to have some technical issues and couldn't provide me with banking needs. I then found Bank Of The West and they are AMAZING. I have always been treated professionally and kindly. When I'm the one at the counter or in drive-thru they are always focused on me and it's like this for the other customers I see. Excellent business practices and customer service.”

“I don't personally bank here but I had such a great experience with my teller Alex. Very professional. Great conversation. Covered all the bases. Just figured it's nice to give some recognition where it's due. He handled all my questions with ease, and was very friendly. Times are very hard right now during a global pandemic and the stress everyone has these days, it's nice to see some people who can roll with the punches and still get it done, because working in customer service I can say during these times some people are still very inconsiderate and sometimes rude to these essential workers as Ive dealt with and witnessed it myself, so I'm sure he's dealt with these issues and still seemed to be enjoying his job. my mom banks here and she always has nice things to say about this location as well and I see why. Thanks !”