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February 2024 by Krysalynne Cash
i came in and asked for a scanner and he didn’t even know what it was , then refused to help me because it was cold
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February 2024 by Jose Barbosa
Thanks Donny
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December 2023 by Cindy Kessler
Came in to check on price of a car battery. Manager was right on it and made me a deal. He even came out in the rain to install it. I will definitely be doing all my car parts business here. Highly recommended.
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December 2023 by Shelby F
I wish I had gotten the name of the guy who helped me this morning, but the service was above and beyond my expectations! Thank you so much for the help and I'll definitely be coming back!
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November 2023 by Vijay Nair
I bought a starter just a few months ago which now occasionally does not start. It is very obvious from the sound that it is just the starter not properly engaging maybe 5% of the time. The employee at this store insisted on testing my starter with their starter tester, which obviously showed that my starter was working because my problem is only intermittent. She also had no idea what she was talking about mechanically, which would be fine if she didn't try acting like she knew what she was doing and that I was wrong. After talking to the manager, he said that there is no way that they could warranty the starter if their starter tester does not show that it is bad. I explained the details of the mechanical situation and how the starter likely failed, but because of their strict adherence to their made-up policy, they were unwilling to honor their lifetime warranty on carquest parts.They were also unwilling to process the warranty unless I brought in the old starter first, which is obviously difficult because it is currently on my car. Every other advance that I've been to has been able to sell me the new one at the price of the old one and then just refund the old one when I bring it in. This manager made it sound like that was a completely novel idea.Their adherence to their ridiculous policies is extraordinarily frustrating and not the experience I expect to have at Advance. After this, I went to the one just down the street and they were able to process my warranty with absolutely no issues and were even confused by the stubbornness of this location and their insistence on testing. I've also had to warranty other parts at advanced stores before, and while other stores have wanted to test, they have never really insisted on the part failing the test. They just want to help you diagnose the problem, but if you insist and explain exactly what the problem is they are usually willing to warranty the part. I'm never coming to this store again and this almost makes me want to swear off advance Auto parts in general, which I would if not for the positive experiences that I've had at the other store down the street and in other locations.
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November 2023 by Palm Tree
I moved to the area about a year ago. When I had problems with my car I would always come to this location because one of the workers named Joey would always tend too me. This worker would always smiled and brung vibrancy throughout the place. He was always straight forward and told the truth. When I entered the store A day ago I didn't see Joey there. when I asked one of the workers about him I heard that he was let go. When I got in contact with Joey he told me what happened. His manager Donnie fired Joey because Joey went out of his way to save a persons life by rushing them too a hospital. Joey said he explained the reasoning of why he had too be absent from work and still got fired. The manager Donnie needs too stop being lazy and be accountable for his actions and fired
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November 2023 by benito garcia
they fired joey who I thought seemed more knowledgeable than the other employees so I'm probably not gonna come back
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October 2023 by ROOROO ADVENTURES
I need help in testing my alternator i brought in. The Manager Donnie was completely rude to me saying he could not help me.I told him there was only 1 other customer in the store acting like the store was busy and crowded with lots of customers that he could not help me. The store was empty and free with lots of time to spare.There ware 5 staff standing around doing nothing. None of the staff did not know how to use the alternator machine. Poor customer service on the management part.If you do not have the knowledge of autotive skill back ground DIY- I dont recommend this store for now until they get some new staff who knows and knowledgeble to run this store well with using the equipment correctly and properly to help the customer get there needs met.I felt discriminated by the manager for being the opposite gender thinking i dont know anything about automotive skills. Women can work on vehicles just as good as men depending who you are vice- versa. Both genders can be a great team to get the job done separately and together.
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September 2023 by Tyrell Pless
I went to autozone next door and was sold the wrong windsheild wiper blades. And no employee could help me put the blades on. As soon as I got advanced autoparts someone was with me right away and helped me figure out I had the wrong blades. Joey and Donnie and the female employee all three got the right car specs the right blades and helped me put the new wiper blades on. Beyond excellent experience at advanced automates. Thank you guys!!
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July 2023 by Daniel Garrett
I didn't have the parts I need it but great customer service
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June 2023 by Ryan Doyle
All the parts my car will ever neeeeeed. Never mind wrong store. I think they might need a better jingle.
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May 2023 by Forrest Craft
Cant recommend, employees can't figure out how to return a caliper. Don't trust them with your car parts
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March 2023 by Jason Brown
Joey is very knowledgeable and honest. I stopped going to other auto parts stores recently because of this guy. I will only go somewhere else if Advance can't get what parts I need. Advance Auto in Aloha in my opinion is the best in the area and I've been to all the competitors in the area. Napa, O'Reilly, Autozone, Ect. Being a mechanic I don't really need help figuring out what I need. Butbits nice to go somewhere that has great customer service ? Thanks Joey!
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January 2023 by Michael Angelo
Excellent staff upfront. They helped me out and had a better proce than next door. Guys seem happy to be there. I appreciate the team and 5 star service was had here.
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January 2023 by Jory Smith
Best staff ever... The emoyees are friendly and very knowledgeable. I thought I was going to have to take my car to the dealership to have the battery replaced because of how the battery is installed in my car, but one of the employees knew how to do it and replaced our battery to make sure we didn't have to pay to have it installed. I don't remember your name man, but if you read this review I just want to say thank you again, you were awesome.
