-
February 2024 by Jeri Jimenez
This is my bank . It's a great bank.
-
November 2023 by Cherie Dockendorf
I’ve been with US bank for 16 years and have always had professional customer service when using this business, however there is some discrimination within who they allow use their restrooms. They do not have a “customer bathroom” but stated they do allow certain customers to use their facilities. US bank and this branch especially, should reconsider their policy on having appropriate accommodations for their customers.
-
February 2023 by Rachel Niebuhr
This five star review is solely for Miss Madison R., not for the bank as a whole.I stopped by today to get a check to void so my paycheck’s will be directly deposited into my account. Not only was she so helpful, but she inquired about if I had a new job. Kindly congratulated me and we had a nice conversation about how excited I am to be working for Les Schwab now. She was so pleasant, observant and very efficient.Since we were chatting, I forgot my debit card there. She called me a few minutes later, apologizing profusely that it was still at the bank, when it was no more hurt fault than my own.Thank you, Madison, I genuinely appreciate your help!!
-
August 2022 by Kimberly Kemper
Really incompetent. How does it take an hour to do 4 deposits. Worst customer service ever. These people are literally a joke. Plus they are hardly open anymore and hours cut way back. I am definitely switching banks. Bummer because I have been using them for 20 years
-
July 2022 by Claire Turner
We've been US Bank customers at the Banks, Oregon branch for over 2 decades. Between our various business operations and personal accounts, we have 10 different accounts with them. Not only are they close to where we live, they are the nicest and most helpful people that I have ever encountered in banking. They know my name, my husband's name, my son's name, as well as the name of pretty much every customer who walks in the door.The pandemic hit them really hard and now, usually, typically only 2 people are working. Their drive-through window is extremely busy with almost non-stop traffic and now that the lobby is open, they are pretty busy in there too. So, wait times can be longer than usual but they are still able to be friendly, positive, helpful. I'm sure that staffing will get adjusted as we continue to transition to a new normal.I highly recommend the Banks, Oregon US Bank Branch. I've never really had a truly personal banking experience until I started banking with them.
-
March 2022 by Gary Griffin
If I could leave negative stars, that would be most appropriate for this branch. Never in my 30+ years of experience with US Bank have I ever had the horrible experiences that this branch ALWAYS offers as daily operations. This is ABSOLUTELY the worst US Bank there is. From never having money in the ATM to randomly closing for no reason to the terrible customer service, I cannot understand how this branch remains open.Never, Never go to this bank for any reason, it is truly horrible in every way.Do you a favor and drive to any other bank you can!
-
October 2021 by Rex Nanorum
Needed a more local branch since the nearest Wells Fargo is further out, but could only stand being a customer for about 3 months before the hassle of switching back to WF was well worth it.Local manager insisted on information and policies that were counter to what US Bank's corporate resource center insisted. Manager seemed to be making up policy on the spot when I asked a question she wasn't sure about. She insisted my check (from a national bank) be held after it cleared for an extra week, "just to be sure".
-
December 2020 by Dave Wuertz
Drive through close for lunch 12:30 to 1:30 and not indicated on google maps. Drove 20 minutes to get here now have to wait for window to open back up.
-
November 2020 by Daniela Powell
Amazing customer service and very friendly!
-
October 2020 by Terry Washburn
Angela was extremely helpful and polite.my partner is on hospice and she has done all she can to help me with allour banking issues 1000 thanks are not enough she has been kind and most helpful
-
May 2020 by Ann Loynachan
Your add on the internet said the drive through was open 9:30 AM to 4 PM. You might want to add that it is closed from 12:30 PM to 1:30 PM. I imagine for lunch. I drove from Forest Grove and got there at 12:36 PM. In spite of that , I must say thank you for being open at all. Also , when they opened at 1:30 , ( I wish I could remember the name of the young man at the window), he greeted me with a friendly smile, and was professional and efficient. You have a great employee in this young man ? Thursday May 21st. Again , thank you.
-
April 2020 by Manuel Quinones
I am so impressed with the service that I have received at this bank. After my mom passed I have been the trustee of a trust account at the Banks branch for my mom's estate. All new territory for me. Bank manager, Angela, has been incrediblly helpful from set up to lawyer's requests for records. Couldn't have navigated this without her. Angela and all the employees are the epitome of quality customer service.
-
December 2019 by Brenda Mattocks
The manager Angela is incredibly rude. I felt like she was looking for excuses to not help us . She actually sent us to another bank (not a US Bank). We went to Chase where we were greeted with a smile and helpful attitude. They assisted us with absolutely no problems. Angela reminded me why I quit banking at US years ago.
-
December 2019 by Madison Koehler
Went in to get a paper for financial aid notarized. Angela (branch manager) refused to notarize paper because I am not a U.S Bank customer and I have an out of state license so she was “not familiar with the license or me” and directed us to go somewhere else. I’m out of state, no one will be familiar with me yet, so that makes no sense. She clearly does not know what customer service is because she was very rude about it. I ended up going to Chase where I was met with a smile, free coffee, and someone who was very willing to help me! Clearly Angela is not too worried about getting or keeping new customers because she just ensured I will never bank with US Bank and will stick to Chase! :)
-
December 2019 by Brenda M.
Worst customer service I've ever experienced. The manager Angela was rude and unhelpful. I live in this area and usually every one is helpful and so nice. We went elsewhere (Chase) and were greeted with a smile and helpful attitude! I'll nevybe a US Bank customer!
