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October 2023 by Ryan Miracle
My 2023 Ford is receiving a replacement windshield after getting an oil change at Thomason Ford. The service department refuses to take responsibility for six deep scratches discovered during the ride home. Hell, the manager didn't even look at them.Mistakes happen, I get it! But good businesses own up to them and offer to make things right. Avoid taking your vehicle here, or carry comprehensive with a glass policy. My coverage just paid for itself.
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October 2023 by Dan Gari
Jesse Salcido did a great job with communication and presentation of the truck I went to purchase. Very easy to work with and a pleasure getting a truck for Thomason Ford. Definitely recommend for future purchase. Thanks again Jesse
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September 2023 by Kevin Wagner
Jesse was amazing pointed out the best deal for me according to model I needed. Smooth process from when I arrived through purchase. No pressure just awesome customer service. Thank you team Thomason!
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September 2023 by Andy Cruz
I had a fantastic experience at this dealership. The staff went above and beyond to make us feel welcome and assisted us throughout the entire process of purchasing our van. I can't emphasize enough how much I would recommend this dealer, especially if you're in the market for a Ford vehicle. The paperwork process was surprisingly swift, which made the whole buying experience even more enjoyable. Overall, a top-notch dealership that I would gladly return to for any future automotive needs.
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September 2023 by StephenandMelissa Franke-Young
Jerry was great! He was friendly and helpful. He understood what we were looking for and didn’t try to push us into something we didn’t need. The whole process of buying our car was quick and really easy. Price negotiation was respectful, honest, and productive. We ended up happy with our experience and wouldn’t hesitate come back here again or tell our friends to come here.
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August 2023 by Ken Whitler
I was asked to leave comments regarding my experience at Thomason Ford. We were camping when I went and filled my tank when I returned to my truck, the drivers side door would not latch. After returning home on a Monday we dropped the truck off at Thomason Ford with the understanding I didn’t have an appointment, it would most likely take a couple of days to work it in to their schedule. I received a call Tuesday morning explaining the latch would have to be replaced but shouldn’t take too long they had all the parts. I was told then it would cost $518 which included the $165 diagnostic fee. On Wednesday morning another call the cable inside the door needed to be replaced which would bring the cost to $650 to $720. I laughed and said please get it done. No call on Thursday. I called Friday afternoon to find out progress. Received a call back within a reasonable time telling my truck was ready to pick-up. I did ask at that time to have a detailed bill we could review together. When I arrived, the gentleman behind the counter told me the service manager was going to wave the $165 diagnostic fee. I asked for a detailed bill we could review. I very soon noticed a older man glaring at me from behind a partition. My comment, may I help you, caused him to come around to the front desk. I was told I was being aggressive and if I were to swing at him I would not get up again. I had not made any move toward him. My hands had not come off the counter. At this point I was physically shaking and angry. I ask for his name he refused. I asked for his card, he said no. I would later learn he was Bill Bosworth Thomason Ford Stayton service manager. With him standing over me I asked for my detailed bill, I asked several times but no bill was ever produced. I asked where the corporate office was, Bill who had returned behind his partition called out, this is the corporate office. Knowing this not to be true, I simply replied no it’s not. A young lady who was behind the counter simply replied, it’s in Bend. Looking the number up, I called the Bend dealership speaking to a man who did not identify himself. As I was on the phone, Bill was on the phone with the owner I was told later. I could hear Bill saying things like he’s at the counter, and we should just call the police. Before any bill was presented, I was told there was no charge get in my truck leave and don’t come back. That is what I did. My truck is back in the shop, the repairs were not done correctly. I contacted the Bend store again through their website asking for a reply, no reply. I was told several times during the encounter I was aggressive. Maybe I was, how else am I supposed to be. Nothing got aggressive or loud until I was threatened by the sales manager. The man at the counter slipped me his card before I left.
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August 2023 by Kyra Arneson
This place did an amazing job with my vehicle. I got what needed to be fixed quickly, and they fit me in even though they were booked out. I ended up paying less than the estimation they gave me, but I wouldn't assume that always happens. As someone who has had negative experiences with mechanics in the past, this place restored my faith. No upselling, random charges, or services done without approval. This place is truly amazing, and the staff are literally the nicest and most understanding people!
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August 2023 by lilly Gorter
I had an absolutely fantastic experience at this new Ford dealership, and I can’t recommend them enough! From the moment I walked in, Joey in Sales was incredibly friendly and attentive. He patiently listened to my preferences and needs, helping me find the perfect car that suited my lifestyle. Joey’s knowledge of the Ford models and features was impressive, and he made the entire car-buying process smooth and enjoyable.When it came to financing, John in Finance was a true professional. He took the time to go over all the financing options available, explaining everything in a way that was easy to understand. John’s expertise and attention to detail made me feel confident in my financing decisions, and he worked tirelessly to secure the best possible terms for me.The entire team at this Ford dealership was outstanding, but Joey and John truly went above and beyond to ensure I had an exceptional experience. Thanks to them, I drove away in my dream car with a great deal and peace of mind. If you’re in the market for a Ford vehicle, I highly recommend visiting this dealership and working with Joey and John. You won’t be disappointed!
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August 2023 by James Mathews
had an amazing experience at Thomason Ford, and I can’t recommend them enough! The dealership staff was friendly, knowledgeable, and went above and beyond to assist me throughout the entire car-buying process. What truly stood out was the outstanding service provided by their finance manager, John. He was incredibly helpful, patient, and transparent, making sure I understood all my financing options and guiding me to make the best decision for my budget. John’s expertise and dedication made the financing process smooth and stress-free. Thanks to him, I drove away in my dream car with a fantastic deal. If you’re looking for a trustworthy car dealership with an exceptional finance manager, Thomason Ford is the place to go!
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August 2023 by Ron Burgundy
I had an outstanding experience at Thomason Ford, and I couldn’t be happier with my purchase. From the moment I stepped onto the lot, Jesse and Mark in Sales were incredibly attentive and knowledgeable. They took the time to understand my needs and preferences, guiding me through their impressive selection of vehicles. Their friendly and no-pressure approach made the car-buying process enjoyable and stress-free.When it came to financing, I was fortunate to work with John in Finance. He was an absolute pleasure to deal with. John displayed a deep understanding of financial matters, explaining all the financing options available to me in a clear and concise manner. He patiently answered all my questions and ensured I was comfortable with my decision.Thomason Ford’s team truly goes above and beyond to provide top-notch customer service. Thanks to Jesse, Mark, and John’s dedication, I drove away with the perfect car for me, and I couldn’t be more satisfied. If you’re looking for a reliable and customer-focused dealership, Thomason Ford should be your go-to choice
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August 2023 by Joe G
I purchased a brand new Bronco Wildlands edition from Jesse he was an absolutely fantastic salesmen to work with and was not pushy at all. John helped me in finance and got the vehicle set up and I got a great interest rate. I will definitely be buying my next car here.
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July 2023 by Amy Feiring
Don't expect to be serviced quickly or within any given time frame, seriously it's ridiculous. And communication about your vehicle and when they're done with it is hit or miss. I had to call to get updated and this was after 2 days....they've lost tires they were getting sent from their warehouse and it took days almost a week I think for them to get and install my tires when original time-frame was 2 days. And then expect to be waiting at the desk to be serviced beyond the hailstorm of incoming phone calls, evidently those come first. I'm going to be taking my vehicles elsewhere, we've had repeated problems with extreme delays in service, lost parts, and iffy communication.
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July 2023 by Calvin Schlesener
My mom bought a ford flex about a year back and it's was originally 27000$ after paying over 600 a month for over a year now that my mom is trying to pay it off all at once they say that she hasn't payed any money on the car and that we owe 27000 again because the salesman stuck her with an ungodly interest rate. Basically they took advantage of her because they knew she didn't know a lot about finances. Plus when we were there the whole place smelled like it had a sewage leak.
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June 2023 by Dylan Kirchgessner
Working with Thomason Ford was a great experience. Joey the salesmen was very helpful in walking me through all the features on my new F250. Their prices were very competitive, and they were willing to work with me on my trade in. Everyone there was very professional and easy to work with. Well worth the drive to get there from Portland and wish the local dealers were as down to earth.
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June 2023 by Jose “Bro-sé” Sevilla
Being shopping around for a vehicle and I wasn’t sure if I should go for an electric or gas vehicle. Joey Ruiz not only did he listened to my concerns regarding EVs and my driving. I felt like I learn a lot and I am very happy with my new EV. Joey made it a fun experience. No hassle no pressure and most of all a great experience. Ask for Joey next time you’re looking to purchase here.
