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January 2024 by Rikan Buell
They have been very, very understanding and helpful. So glad we found them.
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November 2023 by William B.
First off, I'm a huge fan of credit unions. I'll never work with 'big banks' again. BUT - the requirement to execute 8 debit card transactions/month in order to earn ANY interest is absolutely idiotic. When I moved to Astoria I opened accounts here and transferred a very large sum of cash. After two months noticed, NO INTEREST. Then I read the fine print. So I moved almost all the money out to another CU that pays interest. But I keep my accounts here in order to do local transactions. Super friendly 'tellers'. Lovely clean lobby. Many local branches (I used the Scapoose branch to get a cashiers check). This Astoria branch has a superb change counting machine for members - quickly counts your coins and issues a scrip so you can deposit to your account. This branch also has two drive up ATMs. I hope they come to their senses and change the rule on interest, in the meantime, I'll keep the bulk of my money elsewhere.
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June 2023 by Ken Shonkwiler
Had a home equity loan and the bank would randomly stop auto pay and I would miss a payment. After I closed out the loan and stopped auto pay, they attempted to make more payments. Staff acted like there was nothing they could do and were unwilling to help each time. go to a real bank
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May 2023 by Richard N
Indian power is being restored.This business will flourish soon, and quality will be of proud Indian quality, like we used to have.This owner is a good Indian, but we have been badly cobbled by the U.S. government. PEOPLE in the U.S. government. They know who they are and what they did. We all need healing now.Naselle was the My Lai of Indian massacres.
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February 2023 by Victoria Armstong
James was courteous and extremely helpful.I would highly recommend this branch to the community. I strongly suggest James as a point of contact as he always goes above and beyond to make every interaction positive. He knows how to break down big banking terms so that I can feel confident knowing I am making the best financial decisions. Thank you James for your great member service!
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February 2023 by Jarrett Lyons
Big dog Charlie is the man, Shelby holds it down, And the staff are amazing... Constomer service isn't easy people.. Take the time out of your day to leave good reviews when deserved.
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February 2023 by Bella Grace Byers
Wauna always does an awesome job, and James with member services is amazing:)
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October 2022 by Beau B.
A client of mine in Astoria banks with Wauna that I was helping to clear up some simple normal type of billing issues. Which are normally a simple fix when a mature person who enjoys customer service at any bank assists in these situations. Joy is absolutely awful to deal with and should find a job outside customer service or consider classes on how to professionally interact with people. After 2 voicemails about a time sensitive matter. Joy answered my third call with the attitude of a child and hung up on me and my client. If you happen to be transferred to Joy or she answers your call. Do yourself a favor and ask for her supervisor or a manager to buy pass a terrible experience and immature adult tantrum.All in all Joy didn’t care to listen to what I had to say to help my client which is also a Wauna client. Because as Joy said “Your not even a client so I don’t even know why we’re talking when everything’s been fixed for your client”.So I said let me bring my client on the line to clear this up and confirm this with us all on the line. Joy said ok. As soon as I conferenced in my client Joy hung up. So I told my client I would get Joy back on the line and transfer her back into the call.Next all of us we’re on a call and I explained to my client what Joy had said, which is that Joy had said all had been fixed. When Joy then angrily interrupted and said that is not what she said. When my girlfriend was in my car and heard the same things I did that Joy said and how rude she was.. At this point it was a childish tantrum and attitude meltdown. Till Joy hung up on me and the client.Joy I am not a client of Wauna but plenty of my clients and family are. I hope this review helps you gather yourself and the way you conduct yourself moving forward in a professional matter.***I have seen your response. I’m glad the client was taken care of that was the whole goal! If you record your calls at your branch. I would suggest you pull the call and review it with Joy. To explain how she conducted herself in absolutely un professional way and how professional clear communication is not abuse, lol. This is a good reminder for her moving forward. Some people that she treats awfully. Will take the time to leave a honest review to hopefully keep another happy person serving a client. From dealing with such a negative attitude for such a simple task.
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September 2022 by William Brinkerhoff
Terrible customer service, consistently bad over the ten years I've been with them. You're better burying off burying your money in a coffee can. At least the coffee can won't mess up your account, refuse to take responsibility, and deny you your own money, take no steps to fix the problem in the future, and offer no satisfactory resolution. It would be an absolute joke of a bank, but they couldn't even find their own clown shoes.
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July 2022 by Madison Threet
Worst credit union I've ever dealt with both branches Astoria and Warrenton the manager said they'd call and never has don't bank here
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July 2022 by Ann Wilson
I have always had good service from this branch
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June 2022 by Jodi L Haskin
As the Member Service Manager of the Warrenton Branch. I want your experience to be positive and with you feeling that your needs have been met. We strive to be your preferred financial institution. Stop by and see us in Warrenton.
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April 2022 by THINGSTER
Brand new build in Astoria, I watched several employees walk past the 6 person line without helping. Only 1 person working behind counter. While I waited 4 people up and left because of poor customer service. Horrible service. I’m moving my money to TLC
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March 2022 by Kimberly Kent
Unbelievable how slow and clunky service was. I'm not sure how this serves them but it does not serve their clients.
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January 2022 by Braidon Prins
Worst experience with any company ive ever had. If I could leave zero stars I would. Employees are very unhelpful and never know how to help. Choose anyone over Wauna all they can do is cause headaches. I want to leave Wauna so fast. Impossible to pay and bill and very unprofessional. Astoria is the worst branch Ive been with them for 5 months and its been such a horrible time. No one will reach out and help and calls are impossible to complete.