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December 2023 by terror billy
Garbage customer service, will lie straight to your face about the loans, never will call back, these people will screw you every chance they getTo give just one of the examples I have a loan that has a vehicle as collateral was told nothing about the need for specific insurance and due to an issue with my insurance company not giving them the info wound up getting a $971 increase being told that as soon as they get the info that I will be given a refund, they only refunded $565 and when I called them to ask why I was told essentially that it was for the temporary insurance issue.. THATS $406!! For a temporary issue that didn't last more than a month due to them not informing me of the need for specific coverage but also the lack of communication from the insurance company that again didn't take more than a single month to resolve.. garbage people, garbage services
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July 2023 by Cat Drummond
Friendly staff and very nice environment. I wish there was more accessible hours for those of us who work during the week. I waited 30 minutes in line on my lunch just to be told the only person who can access the quarters I needed was out on lunch. There’s no way for me to get my banking done without taking time off work.
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June 2023 by nicole plotkin
Janelle was very courteous and took the time to help me get some things sorted out with my accounts. She made me feel comfortable and also explained the differences between some other options I have. I had an all-around positive experience with Janelle, as well as other Fibre tellers in the past; which makes me glad I bank with them.
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March 2023 by D m
Bella did a fantastic job. I really appreciate her getting me all set up and also helping me out with other information from a previous account. Great customer service.
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March 2023 by Josiah Byers
This is a very professional bank with excellent staff! They go above and beyond with helping me with any questions I may have with my banking needs. The most outstanding employee in my opinion being Miss Bella, she was very thoughtful and pleasant in all of my interactions! Great job TLC!
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March 2023 by Kit Ketcham
I usually use the drive through ATM but today I needed to come in and talk with a clerk. Victoria was wonderful! It felt like talking with a friend who was experienced and capable at her job. Thank you, Victoria!
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March 2023 by Aldo G
Very helpful very fast and very personable folks I'm tickled with Bella my banker she's not only very easy on the eyes but extremely sweet too
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March 2023 by Just WOW Trickshots
Great experience thanks to Bella. She was very helpful and knowledgeable
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March 2023 by Rich Butts
My wife Barbara was the one who was in contact with Victoria and she mentioned to me how friendly and helpful Victoria was to her and it is much appreciated. Thank you!
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February 2023 by Amanda M. Dodson-Palmer
Janelle at the Astoria brach was amazing! She made my challenges easily fixable and she was so kind. Thank you.
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February 2023 by Steven Yetter
Victoria at TLC Fibre Federal Credit Union is an absolute superstar!I came in needing a simple transaction, and Victoria took the time to make sure everything went exactly as I had intended it to.She is a phenomenal professional, genuinely cared about what my needs were, and went above and beyond to ensure accuracy and detail.It's people like Victoria that make a member for life!Phenomenal experience with team TLC!
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February 2023 by David C.
My wife and I have been members of TLC Credit Union for more than 35 years. I would have rated the service that we had received from the credit union as a 4 or 5 out of 5 stars until the last few years when our wonderful credit union went corporate when Fibre Federal took control. Now, it is nearly impossible to connect with our credit union by phone. The BillPay customer service is terrible. Three months ago a payment of nearly $500 was made from our checking account that should not have been made. We have been trying to get that payment back during that three month time period. We have called BillPay customer service at least six times and gone to our local credit union branch in Tillamook two times in attempts at getting the funds returned to our account. While the tellers at our local branch are nice and friendly we seem to get no where concerning this return of our funds. Yesterday when we called the BillPay customer service number we were finally told that we would receive a check for our missing money in four to six weeks. This is completely ridiculous for us to have to wait more than four months to have funds of nearly $500 returned to our account when it never should have been taken out of our account to begin with. Fibre Federal TLC BillPay needs much better customer service!
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February 2023 by Matteus Guion
Bella helped us set up our business account and was not only helpful, but patient and so very kind. My only regret is we cannot rate our experience as a 6/5 stars
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January 2023 by Ferguson Deb
Bella was very knowledgeable, friendly, professional, fast and gave us 5 star service.
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January 2023 by Andrea Burnard
Very friendly and professional! Very happy with switching from my other credit union