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November 2023 by Karen Radditz
My Experience with PNW Automotive was terrific. Fast and efficient, very affordable. I give them a 10+
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October 2023 by Triumph Screen Printing
2 solid experiences later and I am confident enough to rate this wonderful local mechanics shop as top notch. Great communication and attention to details. Fair pricing and awesome staff! Why would you go anywhere else?
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October 2023 by Robert Shaw
They were just great they had my car in there and out I like the same day service in and out and very much nice people I'd go back again for sure
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August 2023 by Seanna Drew
My husband took our Jeep in for diagnostic work due to a check engine light. Despite spending several hundred dollars for the work, they would only tell us that we needed to spend 3k to have the head gasket replaced. despite asking several times, they refused to provide any of the notes or diagnostic information we paid for.Overall a really rude and unprofessional experience. The lady on the desk seems to hate working there and goes out of her way to provide the worst customer experience possible.Would not recommend anyone use this business. They pretend to give a good service with flashy warranty info and vacuuming the footwells but its a cover to just try and get you to pay thousands of dollars for work that they refuse to prove that you need.
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August 2023 by George Gibson
Terrible experience. Rude and intentionally unhelpful:I made an appointment for a Monday morning at 9am. My check engine light was on and AC not blowing cold. When i arrived they informed me that they were 'down a technician' and that the service would take longer than usual. I live 30 mins away and have only one vehicle so said that I had to wait. They said that I could either wait for the potentially extended time or come back another day when they had all of their technicians working. I decided to come back and made an appointment on thursday.When I arrived on thursday i was told it would take around 2 hours. I said that was fine and they could call me any time as I would be waiting nearby. After 4 hours I attempted called several times over the space of an hour but with no answer. After 5.5 hours I returned to get an update. When i arrived, my car was parked up with no one working on it. The girl on the desk said they needed more time with it. I said I had run out of time and needed to leave. I was then informed that the technician's notes and quotes for the work would be sent over. I asked why it had taken so long and why no one had called me. The girl's tone immediately changed and went into defensive, passive aggressive mode.I was told:'your car wasnt the first on the list that day''we dont usually let people wait for a diagnostic we just made a one time exception to be nice''the phones have been weird today''we didnt even have anyone here monday that could have done it anyway'Questions:-When you knew you couldnt perform the service monday, why didnt you call me to let me know so that i didnt waste over an hour of my time coming in to be told this in person?-Why did you not mention that it could take much longer than 2 hours and you dont usually allow people to wait for diagnostic until AFTER i came back after waiting all day and asked?-once you knew I was waiting why did you not call me to let me know it was going to take a much longer time?-Why have a person working whose only job is to communicate with customers if she doesnt want to do that?-how long would you have kept me waiting without calling me?-Why have scheduled time appointments if you're not going to work on that car until you're ready?My issues are not to do with the work that was done, just that i was messed around over the course of 2 days with no communication, then when i pointed that out, you then no longer wanted to engage with me professional or helpfully.The quotes/information was never sent over to me. I had to call a few days later and a gentlemen answered. I explained that I was waiting for the diagnostic info and he said he'd pass on the message and get it sent over. Still NOTHING WAS SENT. i then had to call AGAIN to ask for the info to be sent. I was then sent the quotes for the work but absolutely no info about the diagnostics that were performed. Simply, 'need new compressor and head gasket 3k' isnt what i was asking for. I asked in several ways for more info but because I had given (polite and calm) feedback they no longer wanted to be helpful or courteous as they knew i probably would get the work done elsewhere. At no point did i raise my voice, act in an aggressive manner or do anything other than enquire as to why i had not received any communication throughout my experience. Communication that would have solved all of these grievances.I have no issues with this business just the girl on the desk who seems to revel in these sorts of disagreements and just wants to aggravate people she doesnt like.
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May 2023 by Barbie Rich
Huge shoutout to PNW Automotive Inc again for completing work on my car with a VERY quick turn around time. It was a matter of days when my appt was scheduled AND completed. The work was very fast, and done very well. Just like every time, the whole staff is friendly and remembers faces, so it’s like a second family every time I’m in the office!I got a surprise gift upon getting in my car after they were done. They really go above and beyond every time!Service: Brakes
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May 2023 by Robert Law
Great customer service except for significant lag to complete the quote for the repair, the wait was tolerable but did have several promises on the timeline to receive the quote that were not fulfilled. I just kept checking back.The repair itself which was to replace a solenoid emissions valve was quick and the car, a Fiat, is running well. A new rattle that had appeared after the diagnostics were done was identified as a minor part that may have loosened in the troubleshooting process and was easily fixed.The process and my interactions with everyone at PNW were otherwise very positive. I was glad to find a local shop that specializes in European cars and will return if the Fiat needs more attention and for maintenance.Services: Engine repair
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May 2023 by Paula Ferrenburg
Took our truck in June 2022, called 2-3 times per month didn't get it back until November. It wasn't fixed. Still a bad exhaust valve. Given a "warranty", doesn't cover the issue...or any other issues. Couldn't take it back as we had moved 400 miles away. Very unhappy! Oh well, glad some folks had better experience.Service: Engine repair
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May 2023 by Bill Gramelt
The staff at this place goes above and beyond to meet your needs and answer questions. It is so nice to be greeted by happy friendly people and i was greeted and talked to many staff members. Highly recommend this place.Services: Vehicle Inspection
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May 2023 by Kat Browning
Unfortunately I really liked this shop until they told me I needed front brake pads for my car but when I went to get them put on with a different company they said I had a good 20,000 miles before needed!! Disappointed and will not go back!Service: Oil change
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March 2023 by Tammy M.
This place is not even worth one star. They said they had fixed my car once and they hadn't so I took it back..then they told me the part couldn't be gotten for months on end. After months of this, I contacted another place who could have the part within five days. So I was charged yet again, so that PMW could put my car back together for towing. They offered a salvage part or a used part only when I informed them that I was having the car towed for repair. I'm over $800 in the hole because of these cons. BEWARE! Do not take your vehicle to them. And of course PNW has a different version. Zzzzzz
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March 2023 by Taylor Durkee
I use PNW because through the years they have consistenly given my truck the professional care it needs and they are very fair with the billing, it is hard to find good and honest mechcanics these days, I have found some at PNW AutomotiveService: Oil change
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March 2023 by Sarah Hein
Everyone was excellent! And they did a very thorough job looking over Charlie aka my Chevy. Fixed as promised. Thank you ?Services: Auto engine diagnostic
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March 2023 by Jessenia
I’m so glad i decided to go to PNW Automotive when i had head gasket + various other problems on my Subaru outback, everyone working there is genuinely kind and caring. They explained the details of what went wrong and why expertly, and gave me tips on how to maintain my car long term. They have a 3 year warranty for 36,000 miles, which i think is incredible. If you are looking at mechanics on the coast and debating on who to choose, i highly recommend PNW Automotive! Also they give free seasonal themed goodie bags, which is very cute and considerate.
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March 2023 by Erin Carroll
I won’t take my car anywhere else ! They’ve helped me out for almost three years now and I’ve found them to be the most reliable and trustworthy of mechanics in this area .Services: Oil change
