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August 2024 by Emma Godwin
I hate to leave a bad review, but I am extremely dissatisfied with my service. I am actively going to college, working a job, and my vehicle isn’t running :(. I understand they are understaffed and very busy, but the workers there could at least show some decency.
I have been actively trying to get a fuel filter for over a month. The first one that was given to me I brought all the way home only to open it and realize it was used. When I was finally able to get back in there for another one they gave me the wrong year for my vehicle. Then, about 2 weeks ago, they promised to put another fuel filter on order for me, give me some credit, and call me when it’s in.
After waiting I finally decided to give them a call for them to only tell me they have no knowledge of my order and my credit they promised me. I was confused and asking some simple questions about my account for Ron to tell me “I’m busy and there are more people on the line”. I was on hold for 10 minutes, which is no problem, but you think I could at least get my questions answered and shown some respect.
It’s worth the drive across the bridge to another parts store. I PROMISE!
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June 2024 by James Sellars
As a fourth generation astorian,
I am grateful we have a Napa auto parts here; it's one less thing I have to go over any of the "bridges" to get something i need.
Today I noticed there were only two gentlemen working the counter.
The phones were ringing off the hook and those poor men were trying their best to satisfy all of the caller's inquiries.
However;
In the span of 15 minutes 3 people ended up in line waiting for service.. And in the end; three people walked out to take their business elsewhere.
Nobody was even acknowledged.
I felt embarrassed for walking out but clearly they did not have time for us.
I ended up having to go to autozone in Warrenton To purchase all new glow plugs and 2 of the highest cranking amp batteries for my 6.6 diesel duramax 2500.
Perhaps it was just one of those days.
And of course I'm still going to come for parts.
I'm just a bit disappointed And just thought that I would share that here.
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June 2024 by Michael Scott
Nice place. Friendly staff.
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June 2024 by Levi Scheneman
They always have what I need when I need it
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June 2024 by Karlee
The customer service at this store is top notch. Scott was so kind, professional, and helpful. Thank you!!!
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April 2024 by maya firebaugh
It seems as if every time I go to Napa auto parts in Astoria Oregon they do not have what it is I need and do not seem too inclined to try to find it for me i.e. Today I was told I should call the Toyota dealer to Find out what kind of a bolt to use on my starter, isn,'t that kind of a part person's job?I've done this before Myself and that was part of my job...so All In all I ended up with the wrong bolts, Which I have no use for so I will likely bring them back and give them to the counter people when I bring back The $30 miniature oil can (that was used)which I purchased about a week ago when I was also charged $40 for a quart of acetone, my bill was $73.73 for a quart of acetone, a $30 USED, leaky oil can and a quart of automatic transmission fluid. That coupled with several other visits which I will not take the time to relate because what's the point I think it's safe to say that I will not be doing business with Napa auto parts of Astoria Oregon again anytime soon. I would recommend that the employees are a bit nicer and more helpful and maybe possibly act as though they even liked their jobs that might be a thing...Jus sayin'.. I'll be spending my$$ elsewhere from now on.
Yours TRULY!
A DISSATISFIED FORMER PATRON
P.S. The 2 star rating was me being generous
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March 2024 by Jonathan Dowell (Shortcircuitz)
Prices could at least compete with surrounding parts stores... That's a start.
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December 2023 by Spartacus K
Had to buy parts out of town. They did have it in stock.
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December 2023 by Dave Kadow
Had to buy parts out of town. They did have it in stock.
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October 2023 by None Ya
Screw Napa especially this one out here. Let’s see, for the most part terrible customer service, the app doesn’t work the site sucks then there’s hidden charges and a lack of customer support on finding where these extra charges are coming from. Don’t count on Napa and if you do. You’re a sucker
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September 2023 by Linda Arbuckle
Spendy but helpful and had part on site.
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July 2023 by Kelly Bennett
The young man that helped me at the register was truly helpful, as well as kind
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June 2023 by Charlie Kent
I had a u-joint fail while on vacation. They had the part I needed in-stock and the tools I needed to fix it.
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March 2023 by Ben
Spent an exceedingly costly $350 on a battery for my car and motorcycle. Turns out you have to buy it ONLINE and then pickup in store to get 20% off so these folks ripped me out of $70 and I have spent hours circling through the napa customer folks getting nowhere trying to get a refund.Why do promotions not match?Why do they frustrate their customers with confusing discounts/promotions that don't work or cross between web and physical stores??Does every customer of theirs that does not follow this weird exact procedure of standing in the store and buying online on their phone before 'picking up' have to whine to mgmt to get a discount credited??Edit 1 - let it be known the staff there are exceedingly helpful and this review is critical of process and administration ONLY. thanks have a great day!
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March 2023 by David Yell
I love Napa auto parts they always have the parts I need.
