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January 2024 by Romi Romulus
Since I can't reply to comments I guess I get to add another 1 star.Mr. Graff, rude is smoking cigarettes in the shop while we are in there. What I choose to do with my time outside of your shop is my business. if there was an issue smoking herbal cigarettes a simple request I take it further from the property was all you needed to do.Not once did someone tell me prior to working on my vehicle that Sunday was not an operational day. Your Google account says 24 hrs on finish line towing I remind you.I chose to review your company instead of finish line as you were rude. Not Noel.Rude is me knowing all of your drama,I.e. your son not having a relationship with you, your brother hiding his girlfriend Monica because he fears your judgment, you being irritated that your brother took a job. Your wife being mad at you for missing brunch. And all if this being aggressively yelled at me as though I've done something wrong? I just asked how your day was.I refuse to be bullied sir. Rude is being left outside of a locked garage while both mechanics leave us to get parts.Rude is standing in front of the tow truck that was carrying our vehicle because of a bruised ego with John our driver.I don't have enough characters to continue to tell you how rude you have been.However if you want to respond I will gladly leave many other one star reviews with my various other email accounts in response.Again. I will not be bullied or manipulated by a little man.I would have asked for more than $45 to be knocked off, believe me. But your brother seemed genuinely scared of upsetting you and I didn't want him to be punished by you.
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January 2024 by Vi Romulus
Hi again Mr. Graff. Thanks for updating your response. I get to review again. I am not going to try and defend myself. as you clearly do not understand customer service and your responses are digging your grave for you.I told you I have copious emails. i can do this all day. :)
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January 2024 by ViZa LaufLas
This is a review of Mr. Graff as an individual.No filter with clients and airs all dirty laundry.Lacks professionalism, HE WILL HANG UP ON YOU on the phone. No customer service skills to speak of. And will overcharge you.Run, run while you can.This man was an absolute bully when watching him interact with his brother. I don't know the dynamics but I shouldt be privy to seeing or listening to him gripe about him in front of me as a paying client. I have a much longer experience review but there is not enough space here to write about it.
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December 2023 by Ginny M.
I can't even give one star truthfully. Worst automotive shop I have ever been to. I grew up on the coast and my family has been there for over 60 years. They ripped my mom off. Refusing to send the invoices for services. Double charged my little old lady Mom. DO NOT go here. You'd be better visiting my 3 year old nephew to help fix your vehicle. Not only are they the worst at customer service and scam artists, they sucked at fixing my Mom's vehicle the first time around. And then ordered the wrong parts repeatedly. Don't do it. Such a rip off. I cannot stand people that take advantage of old people.
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September 2023 by jacob ross
Exhaust system needed some work after a DIY patch on a cross country trip - managed to get an appointment quickly with a reasonable quote. Car was ready when they said it would be, and the bill was considerably less than the quote thanks to some ingenuity and common sense. Quality of work was top notch as well, fine looking welds. Thoroughly impressed with this shop, they have my business from here on out.Service: Exhaust
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September 2023 by Alec Gatewood
Firstly, the customer service is excellent. I called for a quote, and Mark was able to get me the estimated labor and parts costs by the end of day. I was then scheduled by Karen and had a spot for the coming week.I dropped off my car and all services were completed by the next day. This included a coolant flush, spark plug replacement, head lamp replacement, and brake pad replacement. They also rotated my tires for me while they were replacing the brakes. I was given a call once it was finished, and they were so friendly when I picked it up. They have excellent customer service, quick automotive service, and the lowest prices around.
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September 2023 by Mary Harris
Great service start to finish! Thought we needed an alternator but it was a battery instead. Replaced with a top notch Interstate in a timely manner. Professional and prompt. We will definitely be back with our other cars when they need service!
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September 2023 by Nicole Jones
Thank you bc so much mark and company! Mechanics were very helpful in diagnosing our truck on an extended road trip. They were even able to squeeze us in last minute. Wonderful place to hangout and wait with a baby too!
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September 2023 by Odin Wolf
Great shop! Took my 02 dodge with a parasitic draw and bogging. Everything was fixed within a week at a very reasonable price! Will be back for future work
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July 2023 by Rachael
Friendly staff, knowledgeable mechanics, quick service, and reasonable prices.The only frustrating thing is the lack of parking. There are vehicles everywhere and it leaves customers without space. Unless you arrive before the staff in the morning, you'll have to double park.
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June 2023 by Dean R.
Had my truck in twice......both times it had to come back after I drove it out of the yard AFTER PAYING.Who knows if what they say is wrong with it is the truth.Just kids work there in the shop.They licensed ?I would and will not recommend them .D. R.
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April 2023 by Heather H.
Honest assessment of our car mystery and they are ready for us when it acts up again. No unnecessary work/charges. Thanks guys!
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January 2023 by Sondra Carr
You know that one mechanic in town that people trust - like if you lived there your whole life, these are the people you'd go to but it's hard to know that if you come in from somewhere else? You feel safe. It's like your brother's buddy and you know they care and aren't just in it for the money.That's this shop and everyone I've met there reflects those values.I sent my kids there, I send everyone there. I bought a new car and didn't need any repairs for a while and called them up today to look at my brakes and they fit me in, though they were really busy (the good ones always are) and did everything they could to make it reasonable.No one likes to go to the dentist of the auto mechanic but some in both those professions make otherwise painful experiences much less painful.Go to Graff's just once and you'll immediately see that what I'm saying here is true. Good people - knowledgeable, friendly, helpful and truly caring.I hope I don't have to use them often! But when I do, I always come away feeling grateful to have found them.Service: General repairs & maintenance
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November 2022 by Katie K.
Super reliable, these mechanics are there when you need assistance. Friendly and efficient. They were the ones who came through to replace my battery and they have also come to jump my battery in the middle of the night. Ford dealership ignored me, but these people helped. In the 6 years of living in the area, this is the best repair shop in the area.
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November 2022 by Kevin Burns
This shop is top knotch. Fixed my truck in my time frame, kept at time estimates and Chris and Mark were fantastic to deal with and made me feel at ease from first phone call. Great waiting area service 5 star ? thanks you guys
