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September 2024 by BryKCS
I originally called PNW automotive, but moved on when they NEVER answered my call on 2 occasions. I then called Grafs' and Mike was VERY courteous/friendly and scheduled my appt. within a few days.
I just bought an Audi Q5 and there was an issue with the blind spot monitor. I also mentioned there was a problem with my trunk door not fully extending to a higher position.(thinking probably another sensor issue)
Within an hour, I was out the door. They did a sensor diagnostic test and reset the issue. They went on a test drive to make sure the lights on my side mirrors worked as directed.
The waiting room was comfortable and had an assortment of snacks/drinks to keep the stomach from growling.
What BLEW my mind was that PAUL(a mechanic) went out of his way to locate 2 hydraulic arms (out of state) to remedy my issue with the trunk door. Not only did he save me a GOOD chunk of money by not ordering from the dealer, told me they'd be in within the week!
Graf's automotive NOW has a customer for life. What a GOOD, honest, bunch of guys...VERY impressed!!!
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September 2024 by Carla Serfas
We were traveling through Astoria in our Motorhome when we heard an awful noise. Someone recommended we go to Graf Automotive and boy are we glad we went there. They immediately looked the situation over, diagnosed the problem and bent over backwards to find the part we needed. The part came in the next day and they put 2 of their guys on the job so we were able to hit the road in a short 2 hours. We HIGHLY recommend Graf Automotive and truly appreciated the attention and quick service they provided us.Fun Guys.
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September 2024 by Roy Pierce
These guys are just super awesome they were able to get my truck in and repair a seized A/C compressor
I was able to get back on the road so I can travel home back to Canada these guys are just outstanding and I wouldn't go to anybody else
I found them to be knowledgeable, quick and dependable just super outstanding in my book. Thank you guys very much
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August 2024 by Lynda McLaughlin
Very kind and family run place. They know their stuff
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August 2024 by Dillon Gillette
Last Thursday my van broke down in astoria on my way to California. Called around too a few auto shops and no one would work on my 1989 van. Graf's was the only place that would work on my van. I had my van towed to their shop and within an hour they had my van diagnosed and by noon Friday my van was ready to get back on the road. Everyone there are great people and are there for help! I HIGHLY recommend graf's for service. I made it to California and now back to Washington with zero van problems.
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August 2024 by Jon Guiremand
unable to warranty their own workmanship if you provide parts. They cant even trust their own technicians, You shouldn't either. Every other shop in the area will warrant their tech's workmanship even if you provide parts, because that is industry standard. This shop is a joke, and there is a reason they can get you in same day.
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July 2024 by James Parker
NICK IS A GOOD FRIEND
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July 2024 by Larry Shaver
They are Great when they get fixed right.
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June 2024 by jennifer wallberg
I had amazing customer service. My window regulator went out and my window would not roll up. I called Grafs and they were able to order my part and get me in the next day and fixed the issue. I am forever grateful they were able to get me in so quickly as we are predicted to get rain over the weekend. They have made a lifetime customer out of me. Thank you for your swift and friendly service .
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June 2024 by Morgan Johnson
Amazing super impressed thank you Grafs
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June 2024 by Tyrel Simpson
We really got 6 star customer service from Graff's and we are truly grateful. On a Friday at 3:30 while camping in the area our car started leaking oil bad enough we couldn't drive home. Every shop closes for the weekend @5, so there was little chance of any shop even looking at our issue till Monday. After calling around, Graff's agreed to take a look before closing. They were immediately able to diagnose the problem and get parts, but it was not going to be able to be repaired before closing. Their mechanic Ron came in after closing, fixed our car and since we had no phone reception at our campsite, he personally delivered it to us around 10:30. Thanks so much to the whole crew for going way above and beyond what was expected!
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April 2024 by Mike
Grafs Automotive was amazing. We were visting Astoria when our water pump went out on Thursday afternoon, I called and they were able to get the parts and repair my vechicle the next day. It is so nice to see professionals take pride in their professions.
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April 2024 by Ben Savage
I brought my truck in and had them install a transmission. A few months later it had to be replaced under warranty. I discovered some things broken, I let them know about the broken things and they fixed them at no cost to me. Way to guys. Thanks
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March 2024 by Charles Early
Super great service !
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January 2024 by Peter Faletto
Great service and honest quotes!
