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March 2024 by Robert Driskell
These folks set the standard of how customers should be treated and waited on,we have used this store dozens of times and staff never ceases to totally amaze me, they are extremely professional and courteous and do their upmost best to get you waited on as quickly as possible,we really appreciate all the staff for their help, they do a fantastic job. Thank you
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February 2024 by John Scarborough
Our clerks do everything they can to ensure we receive the best service - from mailing packages to Japan or India or England, to figuring out the most economical kind of mailbox to rent at the post office, to ensuring that our precious package reaches our cousins before Christmas -- all with a smile and good wish for the rest of the day.
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December 2023 by Andrea Lewis
The staff at this UPS Store are always friendly and professional. They help customers quickly and respectfully and make returns and shipping extremely easy.
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October 2023 by Windy Troxel
Took my document in to be shipped to Texas on the 13th of Oct. My item never left their store and is deemed lost by ups, they told me they looked in their store for it but said it hesitantly, I will never use them again for any shipping needs. The stress of this loss is overwhelming and they simply tell me there is a claim so it's out of their hands.
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October 2023 by Jerry Carpenter
They are always extremely professional and friendly. The costs are always reasonable and I've never had a problem with my packages going where they needed to go.
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October 2023 by Katelyn Bean
I have been coming in here for years. There usually is a guy there that has worked there for several years. His name is Colin, he is extremely nice, very courteous, and professional. I haven’t had any problems with him or any of the other staff. Today, however, a man with dirty blonde hair was in there, it was NOT Colin and he was extremely rude and disrespectful. I didn’t handle it well after he spoke to me the way he did, before leaving I told him that how he spoke to me was not right and I did cuss him out. I told him no one else here had ever spoken to me the way he did. Yes, I shouldn’t have cussed but when you are having to do an Amazon return for something such as feminine products and then you have someone speak to you the way he spoke to me, it was mortifying. I have worked in customer service for years and I have never in my entire life been treated that way by anyone nor I have I spoken to someone that way. All I can say is I hope to GOD that he is not the manager.
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August 2023 by Drew Mebane
After probably 100 visits, I'm still happy with their consistent, professional service & really nice employees.
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June 2023 by Uproot and Adventure
So I understand the work shortage has affected productivity all across the board. I spoke to them a month ago to ask for a mailbox and they said that they were closing out boxes that week and would have a bunch of mailboxes open first thing next week. They put my name on a list and said that I was 3rd in line and so I waited. I never received a call, and so at the end of the week, I called them and they told me there was some issues with closing out boxes but next week, they will definitely have openings. We played this game for a better part of a month before I called them and asked what the hold up is. My wife is a traveling nurse and we live in a camper for the convenience of moving easily which makes it nice for moving but doesn’t always give us a solid mailing address. We rely on packages for all kinds of stuff given my work as a videographer/photographer and sending and receiving different types of media. I voiced my concerns and the manager told me that Friday they would have a box for me (I spoke with him on a Tuesday). My wife called in Friday (today) in order to get started on the process of opening the box, and the employee she spoke with just said “nope sorry, no one has closed out their boxes yet” and he left it at that, without any explanation or solution to the issue. I went in and spoke with them, and he just kind of played off the box as it wasn’t their fault that there weren’t any boxes available and that it wasn’t his problem. Manager won’t be in until Monday so we are now looking elsewhere for a box. It really shouldn’t be so hard to be honest with your customers or at least be kind. The worker I spoke with was rude and lacked any empathy for the situation. He handled unprofessionally in a i-have-better-things-to-do kind of manner. 0/10 would not recommend this UPS store.
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April 2023 by William K.
First time in this store and I could not have asked for a better experience. George was so polite and helpful. He got me all set up with everything I needed to send a gift to my niece. Honestly one of the best consumer experiences I have had in a very long time. Thank you George.
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February 2023 by Hilda B.
I saw the low rating...I have been in this store dozens of times since I moved here 2 years ago. Never had a problem. Helpful ( I'm an old lady) FriendlyKindOn the ballCouldn't ask for more!
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February 2023 by Sherwood Prusso
I went in to send two packages to my sister and my niece. Unfortunately, I conversed with a person who’s upside down name tag, Moreno, accused me of being misogynistic. I don’t know what I said or did. I have four sisters, a mother, two daughters and four granddaughters and I was very offended. Just so you know!
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August 2022 by Tessa “Patches” Elbettar
The staff were excellent. It’s so refreshing to have good customer service at a UPS store.I had only amazon returns, so I didn’t need to pay for anything...I can’t speak to an upcharge that other reviews mention.
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August 2022 by Tessa Lina
The staff were excellent. It’s so refreshing to have good customer service at a UPS store.I had only amazon returns, so I didn’t need to pay for anything...I can’t speak to an upcharge that other reviews mention.
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July 2022 by katherine p
This UPS store made Amazon returns so easy. I call him the Magician because my packages get taken care of and disappear back to Amazon! Such friendly and professional service. Definitely recommend!
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July 2022 by Lisa Ingram
Friendly, helpful, polite, efficient and organised. 10/10 for our first expedition to UPS. We used the shipping service.
