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February 2024 by Quinn Fitzpatrick
I have been to a few AT&T stores in California and Oregon. And I have spent way too long on chat and the phone trying to get help. This store has the best customer service, beating online, phone, chat, and other store's support. Andrew is a rare gem who is honest, direct, and takes customer service seriously. This is my go-to AT&T store to do business now. Thanks, Andrew, for your time and expertise!
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December 2023 by Marta Leipzig
Andrew is my hero. He fixed my iPhone that wasn't ringing. I'd tried all the YouTube suggestions with no luck. Many thanks, Andrew.
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July 2023 by Chris Bowman
I am SO HAPPY with my experience at this store! Zach and Ian helped me with such efficiency, expertise, competence, patience and kindness! We were helped, and our service needs completed and we were on our way so quickly I was amazed!Zach and Ian are excellent and deserve appreciation!! THANK YOU both!
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July 2023 by Georges Durocher
Zak from att resolve my problem very fast I am so happy and grateful
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May 2023 by Brenna Heater
Tyler and Ian are awesome! Both are knowledgeable, efficient and have great customer. They hooked it up with some killer deals and products too? Thanks guys!
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February 2023 by Gates Royale
Cody was wonderful. A Karen came in during the time I needed a new charger cord and she yelled at him for no reason. Some old lady watching all this bought body coffee. Seeing poor staff doing their job getting treated like trash isn’t COOL! GIVE this man a pay raise before he like many talented people leave. SOU campus students support your Cody! I prey to god someone sees this review.
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January 2023 by Simona Gruzdyte
Watch your bills after visiting this store for any service. Got charged an extra 200 a month after trading in my phone, as they did not state all expected changes in the account and weren't truthful in what changes were being made, as well as making changes I did not agree to. I have had to call customer service multiple times and reach out to a different AT&T store to get some issues resolved, as they were less than helpful when I went back the second time.
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January 2023 by Tom Dee
Ian was very helpful and saved me money! Nice, smart and professional.
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December 2022 by Lauryn Shadowlark
I'd only recommend this place if you have 2 forms of id like a driver's license and a passport because their system doesn't know how to read my valid license. They don't offer any other solution except sending you a link to take a picture yourself. If that doesn't fix it then it's basically you're sol can't start an account to buy a phone there. At least the guy who tried to help me for over an hour was nice. I have an id, valid and not expired, and money to be a customer. I'd like to be, I saw some good deals I was interested in. But I have to figure something else out...literally been trying to get a new phone for over a week now and for some reason it's like rocket science.
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October 2022 by Wil Dillon
The store manager at AT&T in Medford is phenomenal. He was able to put all the digital ducks in a row to finalize what others could not for me. As well as fill dead times or loading times during my venture to answer other customer questions and/or hear out what brought them in to begin the process of resolving their reasons for coming into the store.Personable as well as approachableGreat employee ??????????
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September 2022 by Jonathan Owen
Ashland ATT store is great. Zach and Ian were great. Zach set me up and helped fix my issue and got me a new phone and helped update my wife and I with our account.
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July 2022 by Betty Nichols
I got a Samsung S22 from the south Medford store. I ask Larry if he could help me set it up, he didn't seem too interested and said it's easy you can do it. I went to the Ashland store and ask Cody for help. Cody called Ian over who Cody said was a Samsung guru. Ian did everything I ask and more. Thank you Cody and Ian.
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July 2022 by Reece Ervin
Great guys, very helpful when trading in for a new phone!
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April 2022 by Brian Z
Zach was very helpful today. Made activating and equipping a new phone painless and prompt. He was outgoing and down to earth and even shared some great travel stories.
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March 2022 by jeri johnson
Larry was super helpful and informative. Great job on the staff who trained him
