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August 2023 by Sean Overholt
3/10 would not recommend.I've been with this bank for a long time and have only needed the basic, deposit, credit, and spend functions. I got married 3 years ago, so wanted to put my wife on my account, and get myself a better credit card. Instead of signing me up, they signed my wife up for the credit card, which then for whatever reason got flagged for fraud and rejected putting a ding on my wife's credit. When she later called asking about the bank account, they told her that she wasn't on the account and refused to give her any information. We then got annoyed and opened up a joint Chase account instead. Now one year later a US Bank debit card arrives with my wife's name on it.
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May 2023 by R Joseph
Absolutely wonderful staff! Amanda provided me with peace of mind after almost being scammed early on Friday morning. She assured me that my intuition was correct, and took the time to get everything squared away.
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January 2023 by Summer Miles
This branch has really turned into one of the worst! They already don't open until 11am on Thursday's, but apparently it's asking too much of the staff to stay open until 5pm like they're supposed to! Other reviews confirm that this is an ongoing problem. The staff just looked at myself and another gentleman when we tried to open the locked doors at 5 till 5pm. In that time, another customer pulled up asking if they closed early AGAIN! Talk about not caring about your job or the people who make sure you have one in the first place! When I get back from my trip out of the country that they just complicated, I will be moving all of my accounts elsewhere for the first time in 40 years. So disappointed in this branch that I've been coming to for the past 17 years!
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October 2022 by Super rockstar
This Bank seems to have a lot of problems it says it's open but when you go to the door the door is locked and it says on Thursdays not open till 11:00 not only that they also have issues with US Bank holding and checks that they should not be holding and put in charges on accounts that should not be put on due to their holds that they themselves have charged and then reversed
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July 2022 by Stephanie Mitchell
Every time I go through the ATM the machines are down and one on hall also down
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April 2022 by Johanna Givens
U.S. Bank is absolutely shady trash. Opened an account here since I moved to Oregon from out of state. Was told by the banker to just write checks from my old account to my new account until my disability check direct deposit got figured out. Deposited the check I wrote myself. Receipt said $200 of $600 available. That makes sense. I understand. So wrote $200 in bills and sent them off. Noticed 3 days later that the balance showed $640 but only $40 was available. They froze the whole $600 as of 4/8 and it won't be released until 4/19 even though my bank paid it on 4/8. I called the branch and they referred me to "back office" an 800 number. After speaking with 5 people and the fraud department, I was essentially told it was completely random and they can do it whenever they want because it's in their terms and conditions. They said it was up to the branch. Called the branch again and they claimed they had nothing to do with it and no one could help. I just got a notice in the mail on 4/13 notifying me that they put the hold on it because they had reason to believe that the check wouldn't be paid. Absolute bull. Total trash keeping more than half a persons monthly disability when they have already been paid. Now my bills are going to bounce and I can't pay the ones that are due. I will close this account as soon as my money is available and will never do business with this shady Uncle Joe "back office" operation
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December 2021 by John Fowler
Been with US for over 30 years. Set up a meeting with a banker. Confirmed apt. My wife and I made ourselves avaliable during our lunch breaks and never heard a word. I called the branch next to my home we use and got a voice mail after pushing buttons to talk to someone. Left a polite message and no call back within time set on recording. I remember when my parents taking to me to US bank in my teens to open my account. It's been a great run. Not mad. .
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December 2021 by Veronica T.
I closed my accounts today but a very nice and helpful young man named Givon Greene waited on me today and I appreciated his courtesy and graciousness.
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October 2021 by Ka Tet
They need to update their page to reflect the Srive Thru is closed.Update:I was at the drive thru at Noon. This is the 2nd time I've come here to find the Drive thru Closed; even though the web page says it's open. Site specifically states Drive Thru is Open and Appointment need for Lobby Services.
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October 2021 by Brady whitman
Slowest bank I’ve ever been to
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October 2021 by Victoria B
Absolutely the worst US Bank I've been too. Stood in lobby line for 20mins with 2 visible containers of change to cash. Was the next in line to see a teller. When I was aproached by the branch manager who told me the machine was broken. He saw me walk in and yet had me stand in line for 20min. Awful service.
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October 2021 by Xmmo
I’ll just give it five stars just bc why not.
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April 2021 by MK
This is second time they told me deposit cash amount was short in last few month. ($120 short : exactly same amount when that happened last time) I wonder if anyone has a same experience as i did. I am a business owner and before we go to bank my wife and i count em at least 3 times make sure we count em right. I deposit $3900 today drive thru and she took cash to the counting machine and later she said deposit amunt was short. I called US bank if it is ok to check camera they said no. Be aware ...just weird. Never deposit cash to ATM this branch neither it shut down automatically. you have to call immediately and make sure get claim number otherwise they never give you money back.
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December 2020 by Austin Seyferth
They are super slow here. They should be making less than minimum wage.
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September 2020 by Ali AlSaeedi
Very slow customer service. Will not come back here again.
