-
July 2024 by Yamileth Arias
The customer service is horrible. They don’t send you updates when they tell you, you will get them. They brush you off, add extensions, after extension on your repairs. You can’t even call because they send you to voicemail which is full so you can’t ever talk to someone unless you go to the office. The ratio of cars that need to be fixed to their staff is off too. They also lie to you about the process of your repairs. I was told my car was at the paint shop but the next time I called, the car was not almost ready. They only took me serious and improved their customer service with me until I left this review, not okay.
-
May 2024 by Nate
Great service, very professional
-
April 2024 by Colin Cunningham
Would not do a collision repair due to car being totalled even although it is perfectly driveable and 100% legal.
-
April 2024 by Thuong Le
Helpful on the phone when I called
-
February 2024 by Cesar Salinas
Save your money and time by not coming to this collision place!!!!!!!!!
Zero professionalism...
After getting my car almost a month later it wasn't repaired 100% I mentioned it to them and they stayed with the car for another almost 2 weeks. When I got my car back it had a dint on the side I told Oscar and he said he would get it fix by sending someone to my house and it's been a month and never contacted me. During the repair they never contacted enterprise to let them know about the delayed. Zero professionalism. Don't do business with this company. Save you and your insurance money and time.
-
February 2024 by Kitty Bird
Do not go here!! They are theives. My daughter took her car there to get fixed, it took way longer than it should. Then they stole a part from her car and when she took it back she was told they couldn't do anything because it wasn't part of the claim. I repeat, do not go here!!!
-
December 2023 by Himanshu Luley
Extremely poor experience. I had given them my car to replace the core support under the car. However it took the longest to get an appointment and then even longer after I gave them the car to get it fixed. I went with them because my insurance told me I would get a better price if I do it with in network provider. Turned out their ultimate charge was higher than dealership.
Once I got my car back, it was in a terrible condition. It wouldn't start. The hand break was faulty. I went back to ask, and they said we did nothing with it. Almost about a week after I got it back, my engine light is on, battery is drained and on asking Jeff and Becky they directed me to their boss who completely refuted any responsibility of my car. He said you should talk to your insurance.
If I was aware of this terrible work, I wouldn't be at your place in the beginning.
-
November 2023 by Cathy Chase
Hi! Really happy with their work. I torqued my bumper off on my garage and man these people are the best. All new Toyota parts and mostly Jeff worked so patiently with me. He has great customer service skills! Check it out! Back to pre loss and guaranteed! They also worked directly with my insurance Co! Appreciate them!
-
November 2023 by A M
It was ok ✅
-
October 2023 by Stacie I
If you want your car to be stuck at the shop for literally months, with the completion date extended over 6 times, then definitely go here. these people are the least professional I’ve ever heard from.
-
September 2023 by Isha G.
Unethical Business Practices!Tip: look them up in Better Business Bureau to see the number of complaints about them. I dropped off my 2020 Honda CR-V on Monday August 21 for repairs. I received a notification from them on Tuesday that it was being worked on and would take approximately 2 weeks to fix. However, when my husband visited the shop on Sep 1, he saw that the car had not been touched. Even after repairs started they were incredibly slow and simply running the clock to make the number add up. Now the repair bill is so high that insurance is forced to total my car. This is the second time they have unnecessarily kept the car at the shop and padded the bill on unnecessary costs. They are extremely unethical and unprofessional in their dealings and simply try to squeeze customers and insurance for as much as they can.
-
September 2023 by kim valdez
Highly Recommend. I appreciated their knowledge and expertise when working with my insurance company. They were kind and provided frequent updates.
-
September 2023 by Regina Rabe
They fixed my car
-
September 2023 by Jennifer Currie
Great customer service. Car done on time with great results.
-
September 2023 by Dean
Extremely disappointed with this establishment.The front bumper to my BMW 435i had to be replaced due to an unforeseeable weather-related incident. Geico, my insurance provider, recommended I go with this Auto Body shop. So I did.I had my car dropped off, pictures were taken and an estimate was drawn.After about 3 weeks, the Auto Body shop called to let me know that my vehicle was ready for pickup. So I excitedly drove to the shop in my rental only to be told that the vehicle was in fact, not quite ready as they were still troubleshooting a fault code related to the parking sensors.I didn't mind that the car wasn't ready. I just found it rather odd that the shop would tell me my car was ready when it wasn't. I didn't think much of it. These things happen.About a week passed before I got another call saying that my car was ready for pickup. I picked up my car just as the establishment was closing on this particular day. It was dark outside at the time so I decided I would inspect the repairs the following morning.Morning came and my dismay, I noticed that the brake air-duct (passenger side) was missing. This missing part not only channels air to the brakes but it also acts as a shield to help prevent water and dirt from getting behind the bumper which houses numerous parking sensors, cameras and electrical wiring. I live in Oregon where it rains a lot so you can imagine my frustration.I immediately reached out to my adjustor (Laurie) from Geico explaining that the work on my vehicle was incomplete. She said she would let the Auto Body shop know.I didn't hear anything back from either party so I called the Body shop directly. I forget the person I spoke with but they were very apologetic and pointed out that since my vehicle had the M-sport package, they ordered the wrong parts and so things didn't fit as expected. Despite this, they went ahead and assembled the vehicle anyway.They were hoping that I wouldn't notice since this part sits behind the bumper and can only be seen by looking through the front mesh.I have lost all confidence in the repairs that were done up to this point. If an Auto Body shop knowingly assembles your vehicle even though they are aware that parts are missing, then their credibility should be questioned.I was told that they would order the correct parts and that I would get a call to bring my car in so that the repairs could be completed. Well, I'm sure you can guess by this point how this went. Of course no one bothered to call me. Notice a trend? We are now in 2022 and still nothing. All this happened back in November of 2021.I wasn't given a rental this this time even though I pay my insurance to have a rental in times like these. Their reason for not providing a rental this time was because my car was drivable as-is even after I pointed out my concerns. Oh well.I understand that the COVID-19 pandemic has made things difficult in general but I don't appreciate being lied to especially when I am paying a lot of money. I have been quite patient with this Auto Body shop. But my patience is getting me nowhere.Now I am seeking help from the Better Business Bureau (BBB) to look into this business and to make sure that they finish the job they claimed they did.I will never recommend this place to anybody. The personnel seem friendly but unfortunately lack any sense of urgency.Please be aware before you take your vehicle(s) to this shop.
