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January 2024 by Miranda Vasquez
Bought chains from the Albany store talked to the manager and told him size I needed got there and purchased chains, went home to get them on and realized the manager Jeff sold me the wrong size! Called him and asked him for a refund because he sold me the wrong size and he refused. The bag doesn’t at all say my tire size so now I’m out $250! What great customer service thanks Jeff! I believe you are a rip off and I don’t believe people should shop with u!Thank u for ur response but that is a lie. I talked to Jeff twice which refused me a refund on his mess up!!!! I also called back and the other sells associates told me Jeff said no and would not approve the refunds!!
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January 2024 by Debra Shahi
The customer service was great. Got exactly what I needed
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December 2023 by Ryin Greely
Great prices and easy to get parts. Sometimes you have to lead their sales associates to water when it comes to specific vehicle parts.
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August 2023 by Connor Nicholson
Had a long windshield crack. Wanted to try to stabilize it, but one of the people knew that none of the adhesives would help unless the crack got properly drilled. He's probably right-- and saved me some money. 5 stars for the good recommendation, even though it lost them money.
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August 2023 by Russell Mcmahan
I bought a battery less then a week ago and it's pos terminal just spins when u try and take the nut off and Napa will not honor the warranty for a manufacturer defect and im out of a battery and my Simi is in the middle of the road so I'm out of everything and no money to buy another one so no stars for them
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August 2023 by Nicholas Simrin
Great group of people that work there. They get a part in usually the next morning if they don't have what you need. Sometimes later that day.
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August 2023 by Thomas Stevenson
Quick and easy I was greeted upon entry and immediately pointed in the direction of what I needed with a recommendation of what brand to buy as well.
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June 2023 by Zechariah Heston
Our car overheated a mile away from Napa. They loaned us a tool to install the part we bought. Everyone was willing to answer questions to help us in our inexperience.
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June 2023 by Michael Allen
Have great customer service Joel and Sierra have always been able to find what I need. I can describe it out they understand me we are good to go!!
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June 2023 by Nicklous Rousseau
one of the few places that you can find liqui-moly oil.employees could be a bit friendlier.
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June 2023 by Leo Torres (RsShortVids)
Got my parts! Great service.
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May 2023 by Kenneth A Addison
If you work at a place you should know what you are selling. I asked him did he have an air Maxi for my truck. And he answers me what's that.Don't people have any idea what they're selling these days. Or do they just hire anybody.
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May 2023 by Katrina Gonzales
I needed to replace my gas cap. The clerk was friendly, knowledgeable and efficient.
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April 2023 by Bronc Shuey
Always helpful and friendly when I’m buying parts.
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February 2023 by Jeff S.
The store is big and is in a great location right next to I5. Has good Variety of products and is well organized. My problem with this store and company. Is the manager Jeff Morrison. Who took the advantage of an employee who was having a mental breakdown. To confess feelings and kiss the employee in his office. Then turn around and offer this employee a home and promotion just so she would leave her special needs child behind. Something isn't right about a manager having a relationship with his employees let alone living with them.
