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September 2023 by Kevin Story
Friendly and knowledgeable staff
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April 2023 by Sonia Hawkins
I purchased flooring from Whitaker's during a major house remodel in 2018 and was so impressed with their customer service and the quality of flooring that I returned for my next project in 2022. Phil was super helpful from day one. I visited A LOT of home improvement stores during my remodel. Phil stands out as one of the top employees among the stores I shopped. He was not at all pushy with sales. I asked for an overview of flooring types and he gave me a broad overview, then provided detail. He understood the requirements of installing flooring over different sub-floors (I am on slab, had to pour liquid level over areas with old flooring, etc.). He was honest about the ease of installing different types of flooring (I installed it myself) and never pushed me to purchase their installation, although they do installation. He helped me calculate the number of boxes of flooring I'd need, and with both projects it was spot on - I had several planks left over for each, which allowed me to be selective about the pattern I layed down, and both times ended up finishing the project on the last box. This impressed me as there is wiggle room around how much you need when taking into consideration the planks you have to cut to odd sizes to fit around corners, doorways, etc.The store has a huge variety of different types of flooring. I went with vinyl plank for my first project and have been very impressed with the look, feel, and durability, so I again used vinyl plank for my second project. The store has floor installation kits available for purchase and rent. They allow you to take sample flooring home to look at it in your lighting and with your other furniture (huge bonus as this made a big impact to my final decision). The cost for this high quality flooring was comparable to cheaper quality I found at other big box stores, so I'm really glad I ended up here. I would have paid the same elsewhere for a lower quality product. I like asking a lot of questions before I make a big purchase and Phil was never rushed and had very educational answers. I also consulted briefly with Steve on window coverings - he was also nice and helpful. There was one other person who worked in flooring who I briefly consulted with one day - also friendly and helpful. This group seems to have a lot of expertise and all around great customer service. Five stars for customer service and flooring on two major home renos. I will continue going back here for flooring and window treatments.
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February 2023 by LM S.
We had to find some flooring and went to a couple places to compare pricing. Whitaker's had such informative, helpful staff, we decided to purchase from them. They not only spent time with us and answered our questions, but they also made us feel comfortable in observing covid protocol. Thank you, especially Phil for your help. We recommend Whitaker's for your flooring needs :)
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January 2023 by Sew Bubbe
Impressed with their professionalism as well as the value. Their labor rates are an exceptional value and the material selections are wonderful. Truly appreciate that Phil took into account our limited resources and was still able to help us find a quality product that looks amazing. And for those who price shop: they beat everyone, including some very big name box stores and 2 very large big name flooring companies. The result is stunning. Entire attic: 2 bedrooms, landing, halls.
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December 2022 by J. G.
Impressed with their professionalism as well as the value. Their labor rates are an exceptional value and the material selections are wonderful. Truly appreciate that Phil took into account our limited resources and was still able to help us find a quality product that looks amazing. And for those who price shop: they beat everyone, including some very big name box stores and 2 very large big name flooring companies. The result is stunning. Entire attic: 2 bedrooms, landing, halls.
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September 2022 by Panda Bear
Went in to look for some blinds. Ken approached us in a very nasty tone of voice and seemed quite annoyed he had to help us and answer any questions. Should of left right then instead of spending any more time in the store. He obviously does not like working with people and should not be dealing with the public. He had a terrible attitude and we won’t be returning to that store. Will purchase the blinds from another store that has employees who like there job and working with the public. If I had acted like him in my job I would of been fired right away. I doubt we are the first people he has treated this way and won’t be the last. If you go into shop there hope you don’t end up getting him to help you as it will be a horrible experience.
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May 2022 by Fayton Phillips
Nice and superfriendly friendly staff. And the owners are superfriendly as well.
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January 2022 by Katherine Traeger
Incredible service!
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October 2021 by Diana Martinez
My Mom ordered a custom blind for her skylight 8 weeks ago! Steve, is not forthcoming with an actual installment date. Horrible customer service. I do not recommend this company.
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October 2021 by Amie Morgan
Excellent service, very helpful with my special project
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March 2021 by Tamara Van Ras
Wonderful, knowledgeable, helpful and professional. We purchased blinds for our home. Steve gave us great service. We are well pleased!
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March 2021 by Kristin Holcomb
5 star service with a smile. Thank you Steve for your extra mile of service. Truly a pleasure to work with you and the company!
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November 2020 by Marci B.
In 2013 we purchased all new blinds for our home from Whitaker's. At that time, they promised free lifetime service calls. In 2016, when we needed service, they informed us that they were no longer offering free service calls and would not "grandfather" in their promise to us. So we have to pay for something that we were promised we would not have to ever pay for. THEY DO NOT KEEP THEIR PROMISES! So now my blinds are not working. I called on a Monday to schedule a service call. By Thursday, they had not called back, just to SCHEDULE a time, so I called again. I was assured that the service tech would back to me by the end of the day. By Monday, I STILL hadn't heard from the service tech. So I went into the store and was promised I would hear from the service guy the next day. He called the next and wanted to come over right then. I had other commitments so asked for a different time. He promised to get it done by the end othe week, but WOULD NOT give me a specific date or time. So now it is 12 days since I made my initial request for service and don't even have an appointment to have this work done. DO NOT BELIEVE ANYTHING ANYONE AT THIS COMPANY SAYS. THEY LIE AND DO NOT HAVE ANY CONCEPT OF CUSTOMER SERVICE!!!
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November 2020 by Marnie
Nice people great place
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September 2020 by Stan P.
Whitakers placed new laminate flooring throughout our house at the beach. We compared local costs and Whitakers beat them all....even coming to the beach. The crews were prompt and the work was excellent. This is the second home we have had Whitakers provide new flooring. Both times we were thoroughly satisfied with the work completed. We recommend this company to anyone wanting great flooring and great installation!
