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April 2024 by Erin Chronister
Vets were great with my puppy during the vaccine and microchip process. Intake was thorough and informative. I was unable to update his forms and my info online (not the stores fault) so the check in process was a bit longer. Wait time was longer than expected, I feel like line organization for check in could be a little better. Overall good experience.
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March 2024 by db
I really love going to the Petco vaccination Clinic. I've been doing it for years now for my dog. He hasn't had any health problems. I've been very lucky.
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November 2023 by Rachel S.
Took my beautiful long haired dog to be groomed. I was very specific that I wanted her length kept and just wanted her face, ears, feet and privacy area cut. When I showed up to pickup my beauty baby girl they told me to pay and they'd go get her for me. After I paid I saw what they did. They gave her a very short almost shaved summer cut at the end of November. Not one person apologized. The manager said, "well it's not like it won't grow back". My dog is now cold all the time. I travel for work and take my dog with me to some pretty cold places.
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September 2023 by D J.
One star because of the New Policy. This was the second time we were charged an extra fee due to matting. Apparently this is a new policy for Petco to nickle and dime you. We were happy with the service up until now and always take care of our groomer with a generous tip.. We were a long time customer and because of this we won't be returning.
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August 2023 by Carrie E.
I try to buy local at local stores as often as I can. However after my experience buying a aquarium setup at the Albany Petco I will never go there again. After I showed the clerk the floor sale sign and ask her which items it applied to, only to be told it's a National Ad and not everything applies. Ok, I get that but when I ask again what applied and how a shopper was supposed to know that all I got was a condescending, disrespectful attitude as she walked off. So I returned the $96.97 worth of products I had bought the day before, went out to my vehicle bought the exact same items on Amazon for $40.00 less.I'm pretty easy going but don't treat me or any customer like we are stupid when ask simple questions. #albanypetco #poorcustomerservice
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May 2023 by Cassandra F.
I was just in this store. I wanted to get two koi. Had them picked out and was waiting for the employee to finish with another customer. When my turn came, I asked the employee, Bonny, for my fish. She proceeded to ask how big my pond was. I thought that odd, since I have never been asked that, and it is nobody's business, but I told her. She proceeded to tell me that koi need 400-500 gallons per fish. I tried to tell her that when they got too big I would move them to my friend's ponds. She has two huge ponds on her property and has taken fish from me before. Then Bonny directed me to some small goldfish in another tank. She told me I could have some of those, but I took one look at those fish, saw that they seemed sick, and left. Basically, Bonny refused to sell me my fish, was nasty, and tried to sell me sick fish. I am very upset and don't know if I will come back to this store.
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April 2023 by Lisa Jensen
They were efficient & thorough. And they gushed over my kitty, which was fantastic! I was super impressed & will be sending more (we have 3) of my cats to get immunized. They were really great!
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February 2023 by Bobby G.
So I've been going to this place years ago and slowed down a lot. I know pet store hire inexperienced people. (not the persons fault) they need a job. To keep cost down there is a lack of training. So pets can suffer at time. I work at a store that sells all kinds of pet supplies so I know. Plus I can tell by talking to staff. I had a lot of hunting dog and bred dogs to. What I'm trying to say is when your nothing but a pet store with many around the USA. Training crucial areas should be a priority. you want to bring in customers and being a expensive Store, you need to bring in a lot of customers? I don't know how many times I've walked into that store and not once got a can I help you like the olden days. Now I'm just saying that the cost of everything in life has gone up but customer service and experience will bring in lots of customers. I'll leave it at that.
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February 2023 by Christine W.
Horrible customer service! I went in to buy a small tank for small fish. The clerk evidently didn't approve of my purchase choices. He recruited help and I was then schooled by a less than pleasant young lady about animal cruelty for wanting to put 3 neon tetras in a 2.5 gal tank that advertised designed for small tropical fish. I've had tropical fish for over 40 years and know a little bit about them. I didn't go to a pet house, I went to a pet Store!
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December 2022 by Stelle S.
Worst customer service. I waited until they paged someone to get me a $4.99 fish. A guy stepped in front of me and she didn't hesitate to help him first. So after chatting with him she finally helped me. She refused to sell me ANY fish because the one they sold me died the day before. She said I had to bring in water test before they would sell me anymore fish. I said I was not asking for refund and only wanted one $4.99 fish. She then repeated that she will not sell me any fish at all until I bring a water test in. Serious? When did petco hire fish police. She wasn't even polite about it. Yet it's ok for them to have fish dead in their tanks. Never shop petco. Go Petsmart!!!
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November 2022 by Jason S.
One star is generous. This place doesn't give two poops about your dog. My dogs hair is so patchy and uneven she looks like she came from a homeless camp. More importantly she came home and didn't act right for about two days. Her attitude was sullen like she was beaten or mistreated by the groomer. Never again at Petco.
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September 2022 by Bri G.
Petco in Albany. Horrible customer service. The grooming department itself was completely rude. Multiple customers just walking out because the line was too long however workers just walking around acting busy. Complete joke!
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September 2022 by Jason P.
Horrible husbandry for all of the animals in their care. I would not purchase a single animal from this place. Half of the fish were dead or had ick. AND THEY PUT THEM ON SALE!!! Any honorable business would quarantine them fish and remove them from the sales floor. Zero stars if I could.
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April 2022 by Lillie Adams A.
I went to petco the other night to purchase a fish. i knew they were closing soon but i arrived with 15 minutes to spare. there wasn't anyone immediately available so i looked at the fish for a couple minutes before i saw an employee. I asked her how i can get a goldfish and she looked at me and said they couldn't sell fish 10 minutes before closing.... I chatted with someone on the petco page afterwards and they confirmed there are no hours/ time limitations on selling the fish. So don't go here unless you literally want to be refused service for no reason & lied to. #ijustwantedagoldfish
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February 2022 by Jon Y.
The business hours need to be updated. They close at 8pm on saturdays. The one in Corvallis closes at 9pm.
