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April 2024 by Cynthia D.
Very frustrated with Lowes return policy. I received a gift for my birthday. The first time I used the electric scrubber it broke. I tried replacing it but was informed that without a receipt I would not be able to. They also do not offer gift receipts. I would highly recommend against giving any item from Lowes as a gift unless you are going to also give the recipient the receipt.
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April 2024 by Em¡ly Korp¡
Awesome!?
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August 2023 by Diane K.
I just had the most exceptional customer service at Lowe's in Albany, Oregon. We had a very large order waiting for pickup and there was a problem with our banking institute so the order could not be released. This started 2 days ago and Sara, who I assume is a supervisor, stepped forward and helped in ways I never seen happen in any store before. She not only told me what had to be done, got on my phone and talked to the person I was dealing with, even offered me some ice water while waiting as it was in the 100's. I was told the order would be ready for pick up the next day so when I arrived I figured everything was set. Ashleigh, at the pro desk, was very helpful but needed some confirmation on things and low and behold guess who showed up to get the transaction done -Sara. She handled everything in a timely manner and showed so much compassion. I highly recommend a big raise and promotion for this gal. She was fabulous. Thank you Sara, Ashleigh and the loading crew!
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August 2023 by jennifer morris
I could spend hour in there
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July 2023 by John Hood-Fysh
Good selection and friendly service. Gotta love it.
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June 2023 by Google user
Good selection and friendly service. Gotta love it.
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June 2023 by Jackson D.
Ordered 2 hanging flower pots. Waited over a week for delivery only to find one was missing the hanging hardware. After repeated calls (half hour on hold each time) to them and PROMISES (3 times!) someone would call me back within 24 hours - never happened. Last call I was told they were shipping me a new pot, and it would arrive in a week or so. So much hassle and run-around, sorry I did business with them!
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October 2022 by William Kennedy
You always seem to have everything me and Carol needs and a good wide selection
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May 2022 by Rosie Riddle
Today they were very busy in garden. Hard to find help but when you do they are very nice
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October 2021 by Niessa R.
We had two very nice people help us with getting our washer and dryer and helping us to load it up. And if I could leave a review based on them solely it would be a 5. But when I got up front to check out there were zero open registers which I'm assuming is due to being short staffed, no big deal I don't mind going to uscan. So I scan all my stuff while this lady stands right behind me watching my every move and so I go to pay only to look all around for a place for cash and the lady says 'it's card only.' Well it would be nice if they had any sort of sign that said that so I could've avoided scanning all my stuff only to be told I would have to go somewhere else. So when I asked 'how do I pay cash then' she took her finger and pointed over to customer service. That was it. No oh they can help you over there, I can help you move your stuff, I can help you cancel your order. Nothing. All the while I had a very upset toddler by my side. So I left my stuff and walked out. Solely based on her attitude and demeanor we will not go back to that Lowe's.
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August 2021 by Jason L.
The guy in plumbing got snarky with me when I pushed the help button..."Jesus Christ!", he says, "Im right here!" Sorry I don't recognize every staff member on sight. The cashier was nice and polite when I finally got to her, but at first it was self-checkout only, and then only if you used a card. If you wanted to use cash, you went over and stood in line with the one lonely cashier at Customer Service. These guys have slipped bad and I will be finding a new hardware store.
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August 2021 by steve anderson
No help
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June 2021 by Eleonor L.
My husband and I ordered fence paneling, On April 22, we were guaranteed delivery on May 9th. Well come May 6th, I called to confirm delivery, because the money was back in our account. The MANAGER told me no problem we are still scheduled for delivery on May 9th. Well, instead of visiting my Mother on Mother's Day, we waited for the fence paneling that never came. I called Monday morning (May 10th) we were told, and I quote "The truck broke down, what you need to do is cancel the order and order from another store." I said no, we will wait for these panels. I called back May 14th and was told were were scheduled for deliver on May 16th and they took the money from my account, I called again to find out what day it will be delivered, only to be told someone would call us back. Finally right before 5 pm we had a call to tell us THEY canceled our order because they NO longer had the panels. Had I not call to check on delivery NO-ONE would have told us that THEY took it upon themselves to cancel the order and return our money. We then placed an order with Home Depot, we delivered the panels with in ONE week! It is a shame that Lowe's treated a Disabled Veteran in this manner! Lowe's just lost a loyal customer, we will be doing our remodeling with Home Depot!
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April 2021 by Adrianne Crabtree-Veitch
There garden center and outdoor furniture is amazing. Patio furniture, shade umbrellas, stone, rock, fencing selection is awesome! They have so many plants, flowers and trees to choose from. All your gardening needs in one place! Bird houses and feeders with bird food as well. Friendly knowledgeable staff!! Lowes is the best!!
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March 2021 by Eliza Mulder
occasionally there's someone who knows what they're talking about in the store. but most of the time you can't find anybody to help you or the people that are there can't answer any questions I came to buy appliances and the woman told me she didn't know anything about them. garden center previously looking for daylilies person in the garden center didn't know what day lilies were looking for light bulbs one day waited 30 minutes for somebody to come and help me and answer some questions I finally left I don't know that I'm going to go back to Lowe's ever again.
