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January 2024 by Jodi Babbitt
Sometimes difficult to reach an actual person, but they do good work. My car looked almost new...
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September 2023 by ONK
WORST EXPERIENCE AND MANAGER IS VERY VERY DISRESPECTFUL .Worst detailer I’ve ever dealt with. Very very disappointing and disrespectful!!!!!I took my friend’s 2011 mustang GT for a gold package which includes polishing and removing swirl marks. After receiving the car I pointed out to the worker that the swirl marks are still visible and that was my main issue. I talked to the worker to see if it was possible to leave the car and come back after they work in it again or I can pay half now and pay the rest after its done and she told me that she can’t do that. So I agreed to pay the full amount, even though they did not complete the job I asked for and come back the following day.After a few minutes the manager called her and she handed me the phone. The manager was very disrespectful and called us scammers, instead of calmly telling us they tried their best he told us he doesn’t want to do business with us and told us to get off the property or he’ll call the cops. I honestly don’t care if they removed the swirl marks or not and my friend would’ve paid either way, but DON’T treat people like they owe you or something.I’m shocked and really don’t understand how people like that are allowed to have a business and run their dirty mouths at customers.I don’t blame the worker as they were very nice and respectful, but their manager needs some manners and needs someone to teach him how to handle those situations!
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August 2023 by I P
I brought my work truck in that has heavy amounts of dust from my line of work. I expected a fairly clean truck, but never imagined how clean they actually got this truck. I am amazed with their service and attention to detail. Kudos to the person who took this project on. I'll be bringing any vehicle I have into this shop again, they deserve my business after exceeding my expectations. Thank you.
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June 2023 by Joel Sauter
Bought a Groupon for 5 Gold washes. My son went to use for first time today and they told him no washes left. Doesn't expire until August so that's not the issue. Thank goodness Groupon refunded me the cost. Was 1st and last time going there.
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May 2023 by Russ Goodyear
Just had my truck detailed they did a great job. Highly recommended.Service: Auto detailing
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April 2023 by Tammie B.
I don't have a review for a car wash as they never called me back after calling and leaving my number twice! My review is for the customer service which is none. I'm new to the area and wanted to find a new car wash. Business lost.
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February 2023 by Michael Ladd
Great car wash in Albany! They take the time to pre wash with mits and brush, and my vehicle comes out very clean!Mark is especially detailed in doing the pre wash… keep up the good work!Service: Full body wash
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February 2023 by Breanna Clark
The owner yelled at me because I disagreed with him about a false accusation they made about my brother who worked there. After firing him after someone hit my brother with a car in the car wash.I do have proof actually my brother had a friend there with him when this all went down that never happened. You are a very rude person I was just trying to get my brothers paystubs sent to him that you are withholding.
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January 2023 by Sophie Riggs
I love carcraft everytime i get my car washed they do a wonderful job i will always go here and NEVER anywhere elseService: Wheel washing
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October 2022 by coal harden
Absolutely horrible service it took us nine months to get a appointment and then when we finally did get one they said there was going to be a balance even tho I paid 380 for a full detail for my wife as a Christmas present and only after me having to contact them and offer to show how much I paid on my bank statement did they agree. But that’s not even the worst part they actually broke part of our body trim and when I asked about it they said it was already like that even tho we get in our car every day and never noticed it before and when the employee got the owner on the phone he automatically started in saying it was like that and he knew he was going to have problems with us and he should have sent us away with a refund. All in all it was just a really bad experience and would not recommend to anyone.Service: Auto detailing
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September 2022 by Melody Murphy
Great car wash. In 25 years I've never seen the full service area open to the public. I think you need an appointment for that. But who has time to plan a car wash? I stumble in, like everyone else. Good car wash, though. Top end is $15
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September 2022 by Inner Knowing
Brought our new vehicle through, ended up with scratched paint. They definitely need to properly clean and replace their scrubbers cause they are covered in rocks and filthy. Not super happy with our paint getting scratched. We had to take it to the dealership to get the scratches buffed out and honestly we haven't gotten our vehicle back yet to see if they could buff out the damage. Should know by next week. If you have a new car or good paint i wouldn't go through this car wash. And if you got low pros, its a no go.
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August 2022 by Scott Cathcart
Lost my deer whistles here and doesn't always get my car or expedition as clean as I think it should. I get the best option too.
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August 2022 by Charlotte Fidler
Went in to claim two Groupons and none of the staff knew how to handle them.
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July 2022 by Melody Murphy Kirk
Great car wash. In 25 years I've never seen the full service area open to the public. I think you need an appointment for that. But who has time to plan a car wash? I stumble in, like everyone else. Good car wash, though. Top end is $15
