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February 2024 by Zakorey Barker
(2017) Clearly dont know how to answer a phone, ive called literally 10 times now to make a payment.(2024) years later management is horrid. Matt up front was super helpful and informative but management was just plain rude and unprofessional. Going back to Aaron's in Salem off Lancaster where they treat me like a customer. I only tried here again because they were closest to me. Aarons on Lancaster actually lets me take my stuff with me and not have to wait forever to get delivered. Also, management was extremely rude about me cancelling my order when she was the original reason why I did proving more why I should continue to cancel. She said she was the new manager, I think they should try again.
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October 2023 by Taylor Hamilton
Where do I begin? If I could give negative stars I would. When we first picked out a couch and love seat set we were led to believe that they were never owned before. When really they were. And we definitely specifically asked if we were getting the exact couch that was on the show floor in their store. And it for sure wasn’t the exact one. The chair we got was all broken from previous owner. Then the deal breaker for me is. Is if we talked to them about payment and told them we would pay on Friday. Then later that day someone else would call us and when we told them we spoke to someone already and they said Friday would be fine they called us a liar. Then on Thursday they would show up. They were very aggressive and invasive. They constantly show up at our house before the payments are even due. If I knew I was getting a used sofa set I woulda just bought it on FB marketplacefor like 100 bucks instead of nearly1,000$. Terrible customer service. I would never go thru them again.
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August 2023 by Roberta A.
This is by far the worst company ever! I have never had this much trouble financing anything But these guys charged me $2,300! For a broken washer that was malfunctioning straight off the bat! Oh and the dryer light burned out and we only had it 6 months. They brought me a loaner washer, and that one was failing as well. They refused to bring me a washer that was functioning properly unless I made a payment. Forced me to pay for a broken washer! Then. 2 months later, They brought me the working washer! Yay right?! Nope. This washer was full of GERMAN COCKROACHES. MIND YOU. I have never seen one roach in my apartment. We have annual inspections that help us watch out of bugs like that. Our apartment is clean! They forced me to pay for that ROACH washer before they brought me one which took 3 weeks and that's 3 weeks with no washer for my family of 4 Then we lost our job and they took our washers after only 2 months of missing a payment. They refused to leave them and told us we had to pay the entire remaining balance before they bring them back to us! Mind you that will be another 2 weeks before we even get a chance to wash our laundry now! This company is a rip off and I have every bit of what I need to file a legal lawsuit with the better business bureau. Y'all need to get your shit together. So selfish for a buck that you don't even care about your customers who actually need some of these products. I will never do business with them again! I learned my lesson! I'm fed up. Wasted thousands on broken washers! Let's not forget that the so called "Store clerks" hang up on you when they get frustrated rather then helping to fix the problem. Worst customer service ever. We will NEVER DO BUSINESS AGAIN WITH THIS COMPANY. DO NOT FINANCE WITH THIS COMPANY! I spoke the truth now they can tell you the lies! This company only cares about profit!
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July 2023 by Drema Fowler
Told me if I broke the TV while returning it, it wouldn’t be covered under the extra Arron’s plan….what a crock way to make me keep something I don’t want
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April 2023 by Christopher Cousins
Great place, always friendly, Miley is always there to help with anything, they always have a good attitude, Michael the delivery driver has always been respectful when delivering to my house, I recommend Aaron’s to anyone who needs a helping hand. Thanks so much Albany Aaron’s team
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February 2023 by Hunter Metzger
This is HANDS down the worst customer service experience I have ever had! When I first entered the store, everything was great! Miley is knowledgable and very helpful! Rylee was very friendly and the GM Jenifer was also very friendly. The problems arose with the delivery of the E BIKE that I purchased. The delivery itself went smoothly, taking all of 5 minutes, except for the fact that they were an hour late. Upon entering my home to tighten the brakes before taking the bike out for an initial ride, it became evident to me that the gear shifter was completely shot. I also became aware of the fact that I was not given a key to access the battery. My initial phone call to the store yielded much pushback, with Rylee suggesting that I had the key and just didn't see it. They eventually found the key, and I was informed that they would bring me the key and check and see if they had a spare shifter at their store. While waiting to receive the key and new part, I proceeded to hammer on the shifter because I still wanted to ride my new bike!!! Well, lo and behold, it doesn't work!!! No peddle assist, throttle, anything. Just some lights and a regular old bike. I called the store again and was informed it would take several weeks to receive a new bike, and they could not guarantee me the same model. As of typing this, I am still waiting for my key because the driver brought the wrong one on his initial return trip! A delivery that should've ended at 6pm PST is still continuing at 8pm PST, with no end in sight and no help from anyone on their end. Avoid this place simply for your peace of mind.EDITAfter looking over the reviews on Google, DO NOT GO HERE. DO NOT GO HERE. DO NOT GO HERE.EDIT 2The store is now closed, but before they closed I was informed they COULD NOT find my key and will let me know if they do.
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February 2023 by Shari Hensley
Horrible company. My sectional broke in two after only having it few months. Went to return and they said the cld not help us. Customer service is terrible and unprofessional
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February 2023 by Hunter M.
This is HANDS down the worst customer service experience I have ever had! When I first entered the store, everything was great! Miley is knowledgable and very helpful! Rylee was very friendly and the GM Jenifer was also very friendly. The problems arose with the delivery of the E BIKE that I purchased. The delivery itself went smoothly, taking all of 5 minutes, except for the fact that they were an hour late. Upon entering my home to tighten the brakes before taking the bike out for an initial ride, it became evident to me that the gear shifter was completely shot. I also became aware of the fact that I was not given a key to access the battery. My initial phone call to the store yielded much pushback, with Rylee suggesting that I had the key and just didn't see it. They eventually found the key, and I was informed that they would bring me the key and check and see if they had a spare shifter at their store. While waiting to receive the key and new part, I proceeded to hammer on the shifter because I still wanted to ride my new bike!!! Well, lo and behold, it doesn't work!!! No peddle assist, throttle, anything. Just some lights and a regular old bike. I called the store again and was informed it would take several weeks to receive a new bike, and they could not guarantee me the same model. As of typing this, I am still waiting for my key because the driver brought the wrong one on his initial return trip! A delivery that should've ended at 6pm PST is still continuing at 8pm PST, with no end in sight and no help from anyone on their end. Avoid this place simply for your peace of mind.
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October 2022 by J B
*I'd give this company negative stars if I could*What a nightmare! We decided to rent a couple couchs as we were in between couches before a move. The couchs were okayish quality and the payments were high (but we knew this) the real nightmare started when we tried to switch payment dates. They called twice a day and showed up to my house once before the new payment date and thats when we had enough of the harassment and asked them to come collect their couches. They show up earlier than stated and while I was showering. They started beating on my door and peaking through my window! Scared my kids to tears and as they were screaming for me and I was wrapping a towel around myself I could hear the door beating. As soon as I walked into the living area I could see this person looking in my window! This predatory company should be outlawed! Stay away!! I'm kind of bummed I can't upload the video of them ?
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October 2022 by Fred Muller
So I rented a dryer only 400 dollars more but the dryer broke down they sent a repair guy who was wrong about what was wrong told me to continue to use it and it completely shut down so they gave us a loaner after waiting 3 months for a replacement so in my opinion I think they owe me for 3 months but now there banging on my door demanding payment but can't wait one day until I get paid Saturday morning
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August 2022 by Foxxxy Babyyy
Aarons you've earned yourself a disillusioned frustrated customer. Who has entirely lost trust in your company. Unfortunate to say the least .... save your self the time money and headache and go elsewhere...... / Kirstie.....
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August 2022 by Juan Longer
You got to watch what items you pick out because some of them have damage for sure
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July 2022 by Mr. Ouija
*I'd give this company negative stars if I could*What a nightmare! We decided to rent a couple couchs as we were in between couches before a move. The couchs were okayish quality and the payments were high (but we knew this) the real nightmare started when we tried to switch payment dates. They called twice a day and showed up to my house once before the new payment date and thats when we had enough of the harassment and asked them to come collect their couches. They show up earlier than stated and while I was showering. They started beating on my door and peaking through my window! Scared my kids to tears and as they were screaming for me and I was wrapping a towel around myself I could hear the door beating. As soon as I walked into the living area I could see this person looking in my window! This predatory company should be outlawed! Stay away!! I'm kind of bummed I can't upload the video of them ?
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February 2022 by Dorothy Werner
Went in today. We really needed a new stove. After multiple calls before hand I was told they would rent it for $114 a month. Upon entering the store a different lady insisted she was the manager and that she could not do the same. We reluctantly accepted the offer she gave so that we could have a stove, however as we were leaving, the previous employee, Sarah, who was AMAZING and KIND via all communication pointed out that the contract was incorrect because she had gotten the $114 quote approved. The other lady did not offer to fix it. The stove is scheduled to be delivered tomorrow however I think we will call in the AM to ask the price to be changed. We feel taken advantage of and lied to by the second lady. (I wish I remembered her name. Sarah was so amazing though, we wish we'd had time to wait for her to get back from her break. Will update this review after calling them back.
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February 2022 by Elizabeth Najera
Call the Regional Manager. As long as Max is the current manager and the employees he hired are fired this will be the last time I ever work with this establishment.
