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August 2024 by Nadia Migliano
Purchased an item in April. Was told it wasn’t going to go on sale any time soon as it was a new item and 5 weeks later it went on sale for 50% off. ($1200 difference) When I called to speak to the sales rep and than the manager both told me there was nothing they could do. Not even a store a credit knowing fair well I still had to finish furnishing my home. Very disappointed on the service for that reason I will not complete my home with them.
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July 2024 by L K
Bought a loveseat and chair from MKT. Priya spent about an hour with me. She was honest with her opinion. Wasn't trying to push the sale on me. Excellent service. Very happy with the purchase.
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July 2024 by cynthia richards
While I have enjoyed great service in the past from Elte, my most recent experience has been disgusting. After purchasing a rug that I was told was “indestructible” from stains, I attempted to blot a small stain with water which left a massive stain. In addition, the dye from the rug came out. We were advised to call Elte cleaning service (which took 2 weeks for a reply) where the rug has been sitting for 6 weeks.
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July 2024 by andrewaway
The prices there are too high.
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May 2024 by vaibhav vanamala
The timings of the store can be improved . Sofas and beds are good but prices are very high
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May 2024 by maryam deljoo
Thank you so much Suzan, you are so professional and patient, you help me alot to find what I wanted.
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April 2024 by Chris Grouchy
Editing my original review to respond to Elte Mkt's comment to my original review below:
1. No professional cleaning was offered. This is a lie — I have email summaries following calls with Barry, Anita, and Jamie covering what they suggested I do about this. Barry and Anita told me to spread the care solution (a homemade paste using dish soap and baking soda) that worsened the original stain on the entire table to make it more "evenly stained." Anita suggested I use a power wash to attempt at that. There was no professional cleaning offer. The offer presented was 50% off the same table (see point #2). Are you now offering you'll get the stain out for free?
2. After the CEO gaslit me and concluded this table isn't for my lifestyle, the only resolution offered was a 50% discount on the SAME table. This isn't a resolution attempt, it's a way to not take accountability for poor product quality and to not be out the cost of goods sold for the product.
The table is incredibly porous - it doesn't have a finished surface on top, so it is prone to being damaged easily. I don't have kids, but can see why a household with or without kids would buy something of such poor quality and regret it later. Candidly, my lifestyle has nothing to due with the table's poor quality.
Buyer beware - you can read other reviews for more context on their products if this is insufficient of convincing you to shop elsewhere.
Here's the original review:
I am compelled to share our harrowing experience with Elte Mkt to caution potential customers about the dire consequences of dealing with this company. We purchased the Polson Table for $2645, entrusting Elte Mkt with providing a quality product and reliable customer service. Unfortunately, our trust was met with disappointment at every turn.
The ordeal began with a simple food spill, which, despite immediate cleanup, left a stain on our table's porous surface. Seeking a resolution, we followed Elte Mkt’s care instructions to the letter, only for the table to become irreversibly discolored. What followed was a series of frustrating interactions with Elte Mkt’s staff, culminating in what can only be described as a customer service nightmare.
Anita, from Elte Mkt, suggested an absurd remedy of power washing and further applying the damaging cleaning process to the entire table, ensuring uniform discolouration. This advice not only failed to solve the issue but also highlighted a shocking disregard for customer satisfaction and product integrity.
When I sought clarity and a potential resolution, Anita gaslit me during our conversation, laughed off the problem, and implied that nothing further could be done. Follow-ups on our end were met with empty promises and silence, a clear strategy to placate us without offering any real solutions.
In a staggering display of insensitivity and poor judgment, the CEO's response to our plight was to offer us the opportunity to purchase another table at a discount rather than replace it and take accountability for the quality and prior customer service issues. This suggestion, asking us to spend more money with them after such a negative experience, was not only tone-deaf but also an insult. It underscored a profound misunderstanding of customer service and accountability.
Our trust in Elte Mkt has been shattered by this experience. The Polson Table's poor quality and the company's subsequent mishandling of our legitimate grievances reveal a fundamental lack of respect for customers. The suggestion to simply "buy another table" from them in light of their failure is an insult to injury.
I urge anyone considering a purchase from Elte Mkt to reconsider. Invest your hard-earned money where it is valued. Our encounter with Elte Mkt has been nothing short of a disaster, defined
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February 2024 by S F
Beware: Scamming and Racist Practices at MKTI recently had a harrowing experience with MKT that I feel compelled to share with fellow consumers. After purchasing a couch and chair from their store, I was promised a delivery within 5-6 weeks. However, when that timeframe passed without any communication from the store, I reached out only to be informed that the delivery had been pushed back to 8-10 weeks.Upon expressing my frustration to the director, Anita, I was offered a mere $300 delivery refund as compensation for the extended wait. Shockingly, during our conversation, Anita made a micro-aggressive assumption based on my race, insinuating that I would resort to yelling in person due to my ethnicity.This appalling behaviour, coupled with their deceptive delivery timelines, reveals a pattern of scamming and racism within MKT. Future customers beware: this establishment cannot be trusted, and its discriminatory practices must be exposed.Anita if you’re reading this, do better and please learn how to effectively communicate to your customers. Don’t talk just to fill the silence. As the director, you MUST treat all genders, ethnicities and identities equally. Do better!Giving 0 stars is not possibleUpdate:The director of the ELTE location called me to talk about the review I left.I appreciated his transparency and apology for the lack of communication regarding my delayed items.However, I must express my deep disappointment in the handling of the racism and microaggressions I experienced from your staff. It is disheartening that the director attempted to downplay the severity of the situation by suggesting that racism from a person of color is somehow excusable. As a member of the Black community, I am acutely aware that racial discrimination can come from individuals of ANY race, and it is imperative that all forms of racism are addressed and condemned.During my interaction with your staff member, I directly confronted the microaggressive comment and requested clarification, only to be met with refusal. This dismissive response further underscores the need for comprehensive anti-racism training within your organization. It is not enough to simply acknowledge diversity; proactive steps must be taken to educate staff and foster an inclusive environment where all customers are treated with respect and dignity.Furthermore, the attempt to coerce me into removing my negative review by offering a refund is both unethical and manipulative. Consumers have the right to share their honest experiences, and attempting to silence criticism only perpetuates a culture of complacency. I stand by my review as a necessary warning to potential customers about the lack of accountability and commitment to addressing issues of racial discrimination within your establishment.In conclusion, I urge your organization to prioritize implementing confronting anti-black racism training and fostering a culture of accountability and inclusivity.
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February 2024 by Daniel G
Had a great shopping experience with Mark…. Who (I’m embarrassed to say)…I mistakenly addressed as “Andrew” the entire time ….despite misnaming him…he was friendly, knowledgeable, courteous, professional……and when I say I misnamed him…. I don’t mean once or twice …. I called him Andrew NUMEROUS times …. Including once where I bellowed across the sales floor, excited about an item that caught my eye…. “Hey Andrew!” …..damn …. Regardless of all that …. MARK….yes, M A R K ..helped us select a gorgeous, plush, stylish sectional that feel as though you’re sitting on a cloud of stuffed animals. My only problem will be staying awake long enough to watch any game, series or movie actually finish.
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December 2023 by Alex G. Santos
I bought a sofa from Elte Mkt in September and shortly thereafter, reached out to their customer service department as the cushions starting losing their shape after only 2 months.
Customer service's resolve was to turn the cushions over periodically. Again, I had only used this sofa for 2 months! 2 months time to start turning over your cushions is not acceptable. The response from customer service was extremely disappointing as I had much higher expectations considering these pieces are supposed to be of high quality. I, personally will not be shopping here again as I feel like I didn't get my money's worth, which is a feeling you should have after spending thousands of dollars on furniture.
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November 2023 by Alexandra Santos
I bought a sofa from Elte Mkt in September and shortly thereafter, reached out to their customer service department as the cushions starting losing their shape after only 2 months.Customer service's resolve was to turn the cushions over periodically. Again, I had only used this sofa for 2 months! 2 months time to start turning over your cushions is not acceptable. The response from customer service was extremely disappointing as I had much higher expectations considering these pieces are supposed to be of high quality. I, personally will not be shopping here again as I feel like I didn't get my money's worth, which is a feeling you should have after spending thousands of dollars on furniture.
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November 2023 by ashley kirby
Awful experience! Bought a bed online on Nov 23rd (it was the last one in stock, a floor model and discontinued product line). Called the store on the 24th to confirm my order, no call back. Called the store 3 times on the 25th no called back. Had to finally call again and ask for the sales manager. She informed me she was “looking into” and I had to ask her to go check if the bed was even sold to me. She came back and said no. So I have now wasted half of Black Friday weekend, thinking I bought a bed on sale only to find out that it was sold to someone else AND she can’t even refund me, the website team needs to do it and they are apparently backlogged. Now I need to try a find another king bed in my budget before the end of Black Friday weekend. Thanks ELTE MKT!
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November 2023 by Arshad Pathare
Customer service terrible. Double check to ensure what’s final sale and what isn’t.
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August 2023 by David Jubb
Great selection and very reasonable price
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August 2023 by Melissa Morris
The merchandise is beautiful. The store always looks great. I walked in early on a Tuesday and the store had no other customers. There were several employees at the front counter and not one of them even looked up or said hello. I walked through the entire store before one employee finally said hello, right before I left. There was a group of employees touring around and critically evaluating the displays, I walked right by them and not one of them said hello. It was not a great experience. They seemed to value how the place looks but not how it makes you feel being there.
