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June 2024 by Diane Tyler
We used the washroom. It was very clean but had heavy blue lighting. We looked it up and apparently it is there to prevent drug use. They have had a decrease in 911 calls. Thank you for this good community service. We were sad to see this as we had lived in Woodstock many years ago and heavy drug use was not a thing.
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June 2024 by Grant Heron
Nice little Cafe with better than average food good service nice atmosphere.
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June 2024 by A Anderson
Everything was great and the staff was so nice!
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June 2024 by kaka cheema
Preferred for dine in and take out both.
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May 2024 by storeytelling
UPDATE: As requested, I sent the email to HO and received a response from Simar, “ hank you for taking the time and effort to contact us at Tim Hortons. I sincerely apologize for your experience with regards to the cleanliness of our 566 Norwich Ave, Woodstock Tim Hortons location.I assure you that we will look into the matter internally with the restaurant to ensure your concerns have been addressed. Your feedback is a benefit to our company and allows us the ability to continually improve our level of service and we thank you for giving us this opportunity….” So here’s the thing— Cleanliness is part of the issue but emblematic of a larger issue—culture created by management. We’ll look into this matter? It’s been a month! I’m sure they’ll get to it. This all feels like lip service so I’m lower the star rating
EDIT: As requested, I have my exact review below in to their head office. Doesn’t beg the question of why it couldn’t be dealt with here? I commit to transparency.
PROs: The staff were very nice and hard working. My order was accurate and food/ beverage tasted exactly as it should. My kudos to the staff for maintaining standards despite poor working conditions.
CONs: There are “home made” notes posted all over the place. The ones to customers are direct, sometimes in all caps. Doesn’t make me feel like a valued customer. However, this treatment pales in comparison to the home-made, thinly-veiled threat-notes facing the staff. An example is one taped to a machine that tells staff to mark EVERY lid or they’ll be “parting ways”. Staff, you’re doing a fantastic job given the obvious passive-aggressivity you’re facing.
In general, the restaurant was dirty. The bathrooms are GHETTO! Below are photos. The blue light isn’t a filter, that’s the real deal. The floor in the bathroom is dirty, strewn with debris. The lobby wasn’t much better— well maybe the lighting and the staff— hard to find a clean table (we had to clean ours despite being about 5 empty tables). The tables all had either crumbs, debris, or scrunched napkins.
It’s clear to me that the management cuts corners wherever possible. There is not enough staff to clean the washrooms or lobby as they’re just staffed to serving demand….the light covers in the bathroom is another example of cut corners.
THE PUNCHLINE: When you’re there, be kind and courteous to the staff who are rising above despite poor working conditions created by the leadership team. Owners, you’re making mad cash, invest in staff— more staff and staff morale— stop training thru fear-based notes and fix your darn lights!
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May 2024 by Tammy M
Normally I'm as upbeat as possible when I'm writing a review. But, as kindly as I can, any good reason the doughnuts are chucked into the bag? Also why is the chocolate dipped doughnut at the very bottom (where of course the above weight dug into it and took some chocolate).
I'm including pictures, but it's tough to see that chocolate dipped doughnut.
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May 2024 by Mrunal Patel
This place is amazing, best service and coffee is always fresh. Thanks guys for everything you do.
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May 2024 by Phillip Henning
Didn't unlock door
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May 2024 by Debbie Petrita
We have just recently moved to woodstock and haven't gone to a tim horton's that has messed up on our order so many times.es as this one. I mean you speak loud and clearly when they ask what you want, no tomatoe a shot of caramel. Then when you call to complain they call you raisist because they don't know how to speak that well of English because it's not their first language and get told your banned. If your having to say your order 3 times and they still can't get it right that should say something.
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May 2024 by Renee Legacy
Please please use GLOVES when putting the hundreds of smiley cookies in bags. 5 employees using their bare hands to put them in the bags on national cookie week!!!!! This morning to be exact. Please. So gross
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April 2024 by Kathy Boot
Service & food was good.
Wheelchair accessibility: Has wherlchair accessability but first 2 entrance doors too close.
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April 2024 by Bella
I went to Tim’s and I met this very nice employee named Moyra she was amazing. She should become manager and teach everyone to be like her.
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April 2024 by Kitch
This is the worst Starbucks I've ever been to.
But boy do I love my DDM dark roast
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April 2024 by Louie D'Orazio
Always my favorite. Be proud
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April 2024 by Adam Kitchener
This is the worst Starbucks I've ever been to.But boy do I love my DDM dark roast
