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August 2024 by Esther Maciuk
Always great service. Thanks
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August 2024 by Saumya Bhatt
This place never has the car wash working, every time you go for a service they are supposed to do a car wash but never happens. Something is always wrong with it. They are also supposed to give a ride close by but the system was down. Always have some kind of reasons
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August 2024 by Jack and Sarah Bene
Amazing service from the team!!
Our vehicle broke down while on vacation and they were so accommodating. I highly recommend this dealership. Roy Foss Woodbridge ON. SAM was the wonderful gentleman that helped us, he was the best..
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August 2024 by Assyriankings2019
Nikki is a great service advisor. Better then hang other Cadillac service places I’ve ever been. She informed me of all the prices and told me what was covered with warrenty and what wasn’t. Highly recommend seeing either Nikki or Ruben.
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August 2024 by Nadeem Malik
I am buying Cadillac since 9 years from same dealership. This time It was my bigger mistake bought a vehicle from this dealership.
I give them try but worst dealership for Cadillac shopping. First the gave me hard time to replace my charging cord in warranty. This time i take my Lyriq 2024 to the dealership for service after 8 months. They didn’t inform me break service charges on brand new vehicles. Even when I dropped the car for service ask for service desk it’s covered in warranty and she said 170 and Upon pickup i got charged for 420$ for brand new vehicle break service with only Caliper change wow. Please make sure all service charges before drop your vehicle
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August 2024 by Kumail Haschemi
Very good customer service
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August 2024 by Joseph DiBiase
Sam was on top of things and helpful, nice clean and organized service center as well.
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August 2024 by sandra skrt-martin
I was very disappointed in my experience. I was booked in for maintenance oil change etc and to address a warning light that came on. My appointment was at 9:30. At 10:30, Nikita came to tell me that my car would not be ready that day as they had to order the part. They gave me a rental car and I would have to come back the next day to pick up my car. As I was driving home I received a phone call saying that the part that was required to repair the issue would not be in for a week. I would have to book another appointment to have that work completed. I was taken aback at this news. Why was my oil change not completed the day of my appointment so that I could take my own car home that same day? This caused me a serious inconvenience as I live an hour and a half away from the dealership. I lost a whole day of my time driving back and forth to the dealership. I am not happy.
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August 2024 by John Kubicki
Excellent product. Excellent sales. Sale doesn't end once you sign they follow up and care about the customer.
Going to recommend ROY FOSS to all my friends and family.
To be honest iam very upset. The service diagnosed turbo needs replacement but the screen says emissions service. The screen also says max speed and allowed kilometers at that speed before reducing speed. Up to 100 km per hour it goes like a bat out of hell. So how is the turbo bad? I bought the equinox at your location from Peter. Excellent guy. I told him I wanted to buy 2 new vehicles but after this I will not. Just so you think iam just shooting off my mouth, I am the Unifor skilled trades rep for Aerospace. Which means I get the union deal for any GM, FORD OR CHRYSLER product. Ask Peter who I am. If I get treated like this and I know it's not the turbo, I was willing to get it fixed if the repair was logical. They reset the computer and still emissions service came up. If you want to chat with me feel free. I wanted to buy a xt4 or xt5 and a vette.
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August 2024 by Bréanainn Toigo
Sam Bruno was very helpful in sorting out the issues with my vehicle and was very knowledgeable of the vehicle
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July 2024 by Juliana Marinho
5 stars for the service department. I did an oil change, recall, replace some filters and very fair to say... they got the job done promptly and my service advisor Reuben and Amanoail were very welcoming, friendly and answered all my questions. Thank you to Roy Ross team , I appreciate the care for my vehicle !!!
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July 2024 by Fee T
Sam is extremely patient and knowledgeable
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July 2024 by Domenic DiRuscio
Ruben, service advisor always takes that extra…to make sure everything is corrected. Thank you
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July 2024 by Tenika Bennett
Yousef was amazing! Very knowledgeable, attentive and friendly. From the beginning to the end, he ensured I had a great experience. Couldn’t be happier with my purchase and the level of customer service I received by him at Roy Foss. Would go back to purchase my next vehicle and refer to friends and family!
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July 2024 by Frances Battaglia
Roy Foss serviced my car this week. They did an amazing job. The staff are very kind and helpful. I would recommend them for your vehicle service needs
