Chapters is a nice, clean, and well-organized bookstore with a good selection, perfect for browsing on a weekend. While the layout can sometimes be confusing, the staff are consistently very kind, helpful, and will take time to offer excellent recommendations or help find specific items. Some customers note that items can be a little pricey and that the coffee offering has changed, with some preferring the previous option. Overall, it is a beloved location where many have found new genres and perfect gifts.