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September 2024 by Ipsiom
Have shopped here a few times, staff is always fantastic and provides wonderful service 5/5 every single time. The reason for losing 2 stars is due to the inconsistent quality on items. Some clothes I've purchased here have held up great after quite a few washes, and some are no longer wearable after 1-2 washes. The clothes that have lasted for me have been the athletic wear clothes which are pricier than most other things in the store, everything else like I said after a couple of washes shrinks significantly. You get what you pay for here
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July 2024 by Divya limba
Today I visited the Urban Planet at Devonshire mall. Their service is so inconsistent. Even M.O.D does not know how to deal with the customers and solve their issues. I bought three T-shirts in a deal which they had just 4 days ago and today I went to exchange two of them because that size did not fit for me . When I explained that issue to M.O.D she said that that deal was for 3-4 months ago. And I can give you just one T-shirt instead of two. Even when I bought that T-shirts, I carefully enquire that will that be exchangeable if there will be any size related issue. That girl said that yeah you can replace it with any other item according to the same price. But today M.O.D said that we can’t do that blah blah blah !!! She was just giving me one T-shirt instead of two . She was in a hurry to attend other customers and that seems so disrespectful. She just forced me to sign the return receipt and go ahead.
THEIR SALES ARE LITERALLY A BIG SCAM!!!
They should give proper information if a customers is enquiring about the exchanging or replacing items.
That’s really a worst experience
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July 2024 by Red
Service is always really good. Only reason I'm giving 3 stars is because the signage REALLY needs to be fixed. I can't emphasize that enough... I was in the store today and I was buying a button up men's polo tee, which all the signs stated that they were $10. I grabbed a shirt from the rack marked $10 Polo button up tees (and it was with 12 ish of the same design so it was 100% in the correct spot), went to cash and only to find out it wasn't $10 but in fact $28 with tax. I did purchase the shirt in the end but this isn't the first time this has happened to me and I believe that the staff should price adjust the item(s) if it is their fault/the store's fault for having the wrong signage up/items clearly stocked in the wrong spot... And fix the signage asap to prevent this happening to everyone.
I'm slightly annoyed that this keeps happening to me but as always the service from the staff is immaculate!
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February 2024 by anum khurram
Most favourite place for shopping
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January 2024 by Dantez Muni
So cool
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December 2023 by Owensandcompany Windsor
Variety of everything not only for the kids but for us,
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December 2023 by bellmore1987
This store used to be good but now their average size stock is lousy!
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November 2023 by M N
Everything is on sale. Hurry
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November 2023 by Fernando Antonelli
Very satisfying
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November 2023 by Abu Al Baha Swelem
Nice place to find clothing for the whole family
good material nice prices
nice collection of shoes and boots for the whole family
nice collection of jackets
nice collection of pants
PJs for the whole family
Nice election of men perfume women perfume
clean shop organized
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November 2023 by eman Jumah
Good service and good price
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November 2023 by HECTOR AVILA JAEN
An excellent place, to have a good time, the kindness of those who serve is excellent, the only drawback is to lower the prices a little so that people consume more products.
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November 2023 by Romaric Nikiema
Friendly & very afforrdable.
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November 2023 by Madiha
have a good variety of everything
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November 2023 by Alexander A
Neat store
