The Shoe Company offers a diverse range of shoe options, with a decent selection that caters to the average consumer. While the quality of the shoes is generally excellent, the customer service experience can be hit-or-miss. Some customers have praised the friendly and accommodating staff, such as Theresa, who provided amazing service and made them feel valued. However, others have reported that the staff can be inattentive and the selection may not be suitable for those seeking specific or specialized footwear, such as good workout shoes. The store's organization is generally decent, although there have been instances where certain sizes were unavailable. Pricing is another aspect that has received mixed reviews, with some customers finding the prices a bit high, while others have benefited from the favorable exchange rate, particularly those who frequently cross the border for work. Overall, The Shoe Company provides a reasonable shopping experience, with a good selection of quality shoes, and occasional instances of excellent customer service. However, the inconsistency in the level of attention and assistance provided by the staff may be a concern for some customers.
Amazing customer service!!! Theresa was so friendly and accommodating. Will definitely be back. Nice to see such awesome customer service. Very impressed.
November 2025
Staff were inattentive, shoe selection is for average people who only need an average shoe. Would not recommend for good workout shoes or if you need help putting on or removing a shoe from foot
October 2024
Shoes are in the wrong boxes, different shoe sizes are in the boxes.
