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December 2025 by Nitin Kapoor
Worst ever customer service. Not even courtesy to talk in a good manner with your customer
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December 2025 by samaneh khoshsima
This was my second experience at this store, and unfortunately it was disappointing again.
I already have a Rogers plan, but the staff did not treat me respectfully.
I only asked a simple question, yet they asked for four different ID cards, which felt unnecessary and uncomfortable.
Customer service should be more professional and respectful. I hope this feedback helps improve future experiences.
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December 2025 by Kim
I just bought a cell phone and a plan with Rogers and had the most wonderful rep, Tiba, helping me. Thank you Tiba for making my purchase experience so seamless and top-notch!!
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December 2025 by Mehul Malaviya
I had a very disappointing experience with the store manager, Sakim. He was extremely rude and not helpful at all. Even though he was wearing a Rogers T-shirt and the entire store is branded as Rogers, he kept saying they don’t work for Rogers. This was confusing and unprofessional. Very poor customer service.
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November 2025 by Chan Gao
Waiting in line for a very very long time
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November 2025 by Stella Occhinero
Ive come to Jen for years. She always takes time to help me use my phone and leaves me with a smile.
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November 2025 by Muna Abdi
Jennifer was patient ,kinda and understanding. Found a great deal to get me an iPhone that was reasonable and helped with the set up. Very happy today!
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October 2025 by Everett F
Abbas went above and beyond. I’ll be back because of this.
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September 2025 by Music For Outreach Missions
Great experience! The sales person Shafiq from Rogers Devonshire Mall guided me through the process and helped me set up everything smoothly. Highly recommended!!
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September 2025 by Michele T
Rogers customer service stinks. They charged me for a device that i returned and now trying to get close to 200$ back from them is impossible. Called their support number MANY times only to be told system was too busy and they disconnect you, very, very frustrating
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September 2025 by Michael Cuffaro
While trying to reach them the past 3 mornings all my calls have gone to busy. Highly suggest a different location
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September 2025 by Traci Wolfe
Dimitri was so helpful and knowledgeable and took the time to answer all our questions.
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September 2025 by mehar deep
Don’t come here. Did an online order, these guys added setup fees
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August 2025 by diana escobar
The worst! I’ve been calling every single day and I swear no one answers the phone.
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August 2025 by Julia Breau
Came to this location to get an idea of how much it would cost me for a phone/internet plan with them. I had the pleasure of being greeted by Tiba and had her assist me with prices and finding the best deal. She was very kind, patient and helpful with explaining the different internet speeds and which would best suit my needs. The process was seamless and she was knowledgeable on the different plans they had available. I will probably upgrade my internet to a faster speed soon as the one I got is too slow for my preference, but all in all, I will be coming back to see her to upgrade my plan! :)
