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July 2024 by Cheryl Munro
If I could give this location zero stars I would. Was just there. I went looking for a specific bra that I bought about 3 months ago. I also tried on a dress but needed a different size.
The service was horrible. There were 4 of us ladies in the fit rooms and not once did anyone come and help us. There was a lady there with her husband and she had to ask him to get her the different size she needed as no one came to see if she was doing okay.
This happened the last time I was in this location. The service is horrible in this location. It doesn't matter what time of day you are in.
I only bought the bra as I needed it and left the dress I was also going to buy as it is my birthday month.
When I complained about the service, the older black lady was very snippy. She just offered excuses as why there was no service.
I will now drive to Chatham or London to shop at Pennington's and never shop at the Windsor location again. I wish Additionelle never closed as they always had great service.
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June 2024 by Rachel Honey
I called in and was not helped at all. Asked a question about a bra and the associate who answered the phone didn’t seem like she wanted to even take a look at something for me. Thanks a lot! ?
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December 2023 by Nathalie Dixon
All the clothes are old lady clothing no style at all...when I was younger this store had style...this year I was very dissapointed!!!!
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September 2023 by Petra Ungnade
Found the perfect dress for the wedding am attending. Even better, it was on sale!
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August 2023 by Daisy
Amazing place to shop..good collection of trendy clothes...footwares Nd inner wear's..
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June 2023 by T
Worst customer service ever!! I will never shop at Penningtons at the Roundhouse again. The staff do not know their product and they were rude.
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June 2023 by Michelle Girard
Walked into the store and had no one said Hello and the whole time i was there no one helped me. I got my own change room. For really being the only place that sells Plue size clothing you would think that they would be better in what they do. This isn't the first time I have been in there and had no one greet me or help me. I would go some where else but there is no where. Customer service is the most important part of there job
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June 2023 by Aye Att
Good quality of the material of clothes here. Today I found a big sale. I was happy with my purchases because I didn't know about the discounts
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May 2023 by Rosie M
Prices are quite high, and not all us big girls are 65+. Your styles are postively ancient. Keyhole neckline, paisley. People need to wear this stuff in public you know. Do better please.
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May 2023 by Lidiu
Went in with my sister to buy some clothes. Jackie was a wonderful associate there, she helped my sister for nearly an hour find everything she needed and made sure it fit. Great staff and very friendly.
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May 2023 by Josephine Ferreira
Over priced and grandma clothes only thing I liked was bras and underwear.
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March 2023 by Bonnie Oriet
very helpful staff. shopping for bras is always a chore, but the staff helped find right size and fit
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February 2023 by Shannon Rowe
Horrible service, late giving my refund, 2 hours wait on the phone and the people at the store refuse to help. I will NEVER order from here again :)
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December 2022 by Justin Galpin
Closed the day before Christmas eve. Due to weather. News Flash everyone else in the plaza your in is open.
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October 2022 by Patricia Thurlow
Great! They have size 11 & 12 shoes.
