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December 2023 by James Balla
Paid and was to pick up a item from Linda stated time to do pick up was on my way was told she had left and the item was sold to a family member had to complain and wait for money to be returned. Very disapointed
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November 2023 by Shari LeBlanc
Shopped around then ultimately chose a modern gas fireplace from Patio Palace in Windsor. Very friendly and knowledgeable sales staff with competitive pricing. Installed by experts who were efficient and tidy.Highly recommend!
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August 2023 by Chad Barrette
I had a problem with my fireplace and Paul front Patio Palace talked over all of the possible fixes over the phone. He even had me send pictures of parts of the fireplace and guided me on pros and cons of replacing old parts or getting a new fireplace. I could tell that he loves his craft, and was not in a hurry to get to the next caller or his next thing. I know one thing, my next fireplace purchase will be from Patio Palace.
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August 2023 by Tom
Have purchased 2 Broil King BBQ in the last 28 yr. both have worked great, was in need of replacement part, email was handled fast, was able to purchase replacement FLAV_R_WAVE part, They even took my old part to recycle, are an excellent company to deal with
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August 2023 by Devon Shepley
Over priced. Management is difficult. Mid grade furniture. 2 warehouse guys helping me load truck, I ended up doing most the work myself, did not trust them. They made me walk to rear warehouse for some cardboard to protect furniture. Over all not good experience. I don’t recommend.
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June 2023 by Anna Corio
I purchased patio furniture from Patio Palace and had a great experience. Not only did they carry the best quality furniture but they were so helpful and informative in helping me furnish my entire backyard. Debra, the sales person was so pleasant and helpful to deal with and was extremely patient with my many requests, changes and questions. I would very much recommend Patio Palace for both customer service and quality of furniture.
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March 2023 by Derrick Salden
Called in to see if my BBQ that I purchased from them could be switched from propane to natural gas. The person who picked up quickly answered with a no, I had the website pulled up that said it had the option of doing either. I called the BBQ manufacturer support center and the person there said it was possible all that was needed was the model number to ensure the correct part was ordered.
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December 2022 by Beccy and Mark Hewer
The Patio Palace has the best balcony bistro sets that come in a variety of colours, shapes and sizes. Their showroom also displays numerous conversation and sitting areas, barbeques and fireplaces. Anything you could possibly want for your backyard or balcony paradise. We returned 10 years after purchasing our first set and purchased another. Highly recommend you ask for Debrah! Very professional, knowledgeable and friendly.
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December 2022 by Andrew Barnesky
Awesome place to shop for any Webber BBQ great service here they help you out
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October 2022 by Matt h
Has everything you need for your backyard. Expsive but quality products.
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August 2022 by Kevin Beaudoin
I have purchased 3 different Broil King grills (for myself & family) over the past 15 years. Their products are exceptional quality and never had any issues until recently, with the Broil King Baron (propane fuelled). The grill would ignite but the flame would not seem to get high and the grill wouldn’t heat beyond 250 degrees. I called Patio Palace and spoke with Paul who immediately diagnosed the problem and provided clear instructions on how to correct it. I asked what the worse case scenario was if that didn’t work and he explained that it could be the regulator & hose ($40 fix) but was confident his instructions would correct the problem.I followed his instructions and voila…. the grill now works again like it did the day it was purchased. The point is, Paul didn’t try to sell me something I didn’t need and knew with 100% certainty what the issue was. Patio Palace is an excellent local retailer selling quality products. Paul & the staff are friendly , knowledgeable and treat their customers like they are family.I wouldn’t go anywhere else for my grilling or patio needs and highly recommend you do the same. I give them 6 stars if I could. ?
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June 2022 by Karen Meeson
Patio Palace hands down the best place for outdoor furniture. We bought a set of the CR Plastic furniture from the Adelaide St location in London last year. Theresa the manager was fantastic and really helpful. And then this year we added to our collection. We’d moved and we bought in the Windsor location. Paul and Lucy were amazing. Got me the pieces I wanted. Suggested colours and we bought an umbrella as well. Can’t say enough good. Oh and CR Plastics is a Canadian company in Stratford and uses pop bottles in their manufacturing. Win win all around.
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June 2022 by Barb Bost
Lucy was amazing, explaining everything and more. I could not have been more pleased with her serviceAaron was fantastic was I came to pick up my new purchase.
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February 2022 by Kevin Simone
The Valor radiant fireplace I purchased from Patio Palace works as described: it heats everything in the room. It turned a cold, little used room in the winter into the most comfortable room in the house. Installation was quick and clean with no issues to report. Paul and his staff delivered on the promise of a fireplace that excels at giving off heat without the need for electricity. Thanks guys for a room-changing unit.
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February 2022 by Carol Bushey
Patio Palace is the only place I would suggest to go to if you're looking for great service and quality products. Our gas fireplace insert needed replacing in November and they came to see us from Windsor to Chatham. We had our fireplace within 6 weeks where other places told us else we could get one in June. They worked with our brick mantle and others suggested to tear it down. Looks great.