Laura

Most Recent Comments

• July 2025 by Marlene Scali
  A bit pricey... but a great store!
• July 2025 by suzanne knechtel
  RETURN POLICY:
  Reg. priced merchandise 10days -payment back .... day 11-21 = Gift card
  Under 40% off orig. price= 10 days on a gift card
  Over 40% off orig. price = FINAL SALE/ NO RETURNS !
  
  SPECIAL OCCASSION DRESSES:
  10 days for Exchange or Gift Card ONLY !!!!
  
  Policies are printed near cash desk ...on your receipt and verbalized by staff 😊
• June 2025 by Raymond \u0026 Patricia Suzor
  The staff members at Laura/Melanie Lynn are helpful, polite, attentive & fun! Love shopping there & their clothing is of great quality. I also like the choices of jewelry. Look forward to the sales offers a few times a year.
• June 2025 by Ilige Youssef
  Extremely disappointed with the poor quality of the dresses and the rude, unprofessional customer service.
  
  I bought a dress on sale from Laura’s and was told it was final sale, which I accepted. The sales associate zipped me into the dress—and failed to mention a large rip in it. I only noticed it once I got home and showed the dress to my mom, who pointed out two rips in total.
  
  I immediately called the store and was told to come back in. When I returned, the manager acknowledged the damage and said she could either fix the dress or order a new one. When I asked if a return was possible given the clear defect, she gave me attitude and said, “Well clearly you left the store and liked it.” Completely dismissive and unhelpful.
  
  I agreed to have the dress reordered, thinking it would come from the warehouse. But when I picked it up and looked at it later—the new dress had a rip too. I went back to the store again, very upset, especially because I’m attending a wedding and now have very little time to find a new dress.
  
  That’s when I was told the replacement wasn’t shipped from the warehouse, but from another store. This was never made clear to me. I was also told that Laura’s does not offer returns at all—even on regular-priced items. Again, this was not communicated during the original sale.
  
  When I expressed my frustration, the assistant manager offered no real solution—just a vague explanation that the fabric tends to rip over time after being tried on by multiple people. That alone speaks volumes about the poor quality of their products. At no point did anyone take accountability or try to make things right in a meaningful way.
  
  Now I’m left with a $225 Laura’s gift card, no dress, and no time to find a new one. All they did was send me off with a defective replacement and zero empathy for the situation they put me in.
  
  I wouldn’t recommend shopping here to anyone. The products are clearly low quality, and the staff—from sales associates to management—were nothing but rude, dismissive, and unprofessional throughout the entire experience.
• June 2025 by Ankitha peetha
  Jocelyn is really great customer service resp at the store she helped us find the best outfit ❤️
• May 2025 by Sue Prout
  Thank you Lisa for your exceptional service today……such a fun and positive day. So many beautiful dresses….you helped me decide on 3 perfect choices 🥰
• May 2025 by Kari-Lynn Malec
  Violet is the best and we go back there for her! As well as the dress selection
• May 2025 by Andrew
  Nasty sales lady you guys have there. Completely ignored my wife after she made it obvious she wanted help looking for a dress. Wasn't even busy. RUDE
• May 2024 by Cindy Lalumiere
  The worst customer service I have ever experienced. They will not price protect their own product that goes on sale.Would NEVER recommend shopping here. Horrible service after buying a $500 dress!
• May 2024 by Reem Hamzah
  Great store, wide collection, and very friendly staff. Especial thanks to May, she was of a great help.
• April 2024 by Kristina Girbu
  Amazed and pleased to wear their clothes to a very important event that took place in Miami, Florida, Hollywood city. I have gotten tons of compliments and questions about my outfit. Glad that I have chosen to make my purchase from this boutique. Next time when I’ll need another special gown I’ll go same place to get it :). Much success in your business. ?
• March 2024 by Jazmine Tartir
  I visited Laura in Devonshire mall on Feb 12 2024, and was looking for a dress for my daughter, we were helped by Julia M, she spent 2 hours with my daughter helping her choose the right dress and accessories, very patient, and devoted sales lady, we left the store so happy after my daughter bought the right dress, thank you so much Julia, we highly appreciate the time you spent with us to please us .I visited the Devonshire mall on dec 1st to just look around, I was approached by a great sales lady, her name was Evan, I was so impressed by her passion to help me, to a point that I thought that she owns the store! She was working the cash and coming to the fitting room to help me whenever she can, she gave me her opinion on everything I tried, I ended up buying clothes over $900!Laura should be proud to have someone like Evan working in the store, she is so good in sales and so devoted.I will definitely go back again soon.Yasmeen Tartir
• February 2024 by Joan Kl
  Wonderful ladies shop that sells a high end line of garments and accessories of any store I’ve shopped in. If they don’t have your size they will try hard to get it for you from another store. The staff is the most friendly and helpful. I don’t shop at anywhere else. They have every size from petite, extra small, to X3. It’s a treat to shop there.
• February 2024 by Lara Todero
  Great store. Friendly staff. Love the clothes. Good quality. Love the sales.
• February 2024 by Kelly Bondy
  Not only did we find something beautiful but the service was impeccable. I feel the value of our purchase was perfect for the price point as well. There young lady that took care of us was so very helpful.