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January 2024 by Nikhil Poorna
Week ago i bought used PS 4 game for $15 . Today i went to trade game with them. They asked the same game for $0.25. I will never go to that shop again. Worst game shop in windsor
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January 2024 by Derek Couto
Went in to the store. Was not offered help and once I finally had enough I spoke up to ask the questions and I was given the index finger to wait. Once the man was done punching in some numbers into the computer he unprofessionally said, “what’s up”? I then asked him a question in regards to the Disney Lorcana cards they had for sale. Asking him if they were the first addition of these trading cards. With attitude he said, “ya man the just came out. Upon further research of said trading cards they were not the first addition of the cards. The first addition is called “The first chapter” these ones were floodborn. So between the attitude and poor service, I’ll never spend another dime at this location. He had no problem talking to his co worker about land in this computer game they were talking about but when I came to help a customer (me) I get hushed by a finger. Poor poor customer service. Not recommended
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December 2023 by Angelina Hodder
Fun staff and lots of selections!!
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December 2023 by Pedro Neufeld
Lots of selection and fair prices, but small, crowded space.
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December 2023 by Markos Mora
This happened on Friday November 10, 2023 at around 7:25PM ET, I went to trade in my PS5 in order to upgrade to the new PS5 Slim, I am greeted by a nice cashier who proceeds to help me with the trade in, but then another employee, a male of asian ethnicity comes up to us and tells us he can't do the trade in, I think he was the shift leader, then he says he needs at least 45 minutes before store closing to do it. Tells me to return another day. I explain to him that I had to travel almost an hour just to get there and had to carry the box and everything and it has never taken 45 minutes before just to do this, he tells me he will call his manager and ask if he can stay longer than his shift end time, he makes the call then comes back and says sorry he can't do it because he can't make the other employees stay and other excuses, the whole time he had an attitude like he just didn't want to do his job. I also explained that I called before coming to the store and I wasn't told they need 45 mins just to do this trade in. I ended up going to the other GameStop in the city and they told me it only takes 30 minutes max, and in reality it only took 10 minutes. I am extremely disappointed in the rude way this employee behaved and his attitude towards the customer, he should not be in any customer service position at all and will make the company lose customers because of his behaviour, he also made comments like "you DO know the PS5 slim is basically the same as the regular one?", it was extremely disrespectful and condescending and it made me feel sour towards GameStop as a whole, I almost never write complaints like this but this time I feel like I have to. Please do something about this.
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December 2023 by J M (Scorps)
If you're wondering why this companies stock has been in a massive 2 year nosedive then look no further than this store.Saw inventory of a product on the website, placed an order, called to confirm said order and that there was inventory. They said inventory was low so I asked if they could put some aside as I could be there in 15 minutes. They said absolutely they would.I drove there, got to the store and was told right away that they can't hold it and they just sold the product to someone earlier and also my online orders for pickup were canceled.Absolutely joke and this kind of service is the reason this company is going belly up, do better or make way for a company that can.
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November 2023 by Kara Madigan
New staff and they're customer service is non existent. Went in to buy something last night and 4 people "working", one gentleman who has been there for a while was handling a customer. The other 3 were all playing on they're phones I walked passed them and they were all on the same app playing a game. Not one acknowledged me. I waited in line still being ignored. Finally the one gentleman that was assisting a customer asked if one of the others could help me. The regular staff is awesome these new hires not so much.
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October 2023 by Manda Fisher
If I could give zero stars I would. I have shopped many times in this store, I used to love finding treasures in it. I have been a customer for over 15 years and always recommend. I will never shop there again and will discourage anyone I know from giving them business. I was at the mall a couple weeks ago and something caught my eye so I proceeded to go in the store. The employee ran over and shouted come back when you’re done. I was a bit confused and said pardon me, he then stated no ice cream in the store. I had a drink from Starbucks and said it’s not ice cream, it’s just a drink. He kind of scoffed and said get out and come back when you’re done.I left the store and stated I would not be back. I was only carrying my drink, so I wasn’t juggling or struggling to hold on to it. I am very respectful of stores and there is a way to approach people in customer service, this was not it. Had the employee come over and respectfully said, we don’t allow food or drink in the store, I would have gladly apologized and said I’d come back when it was finished. His soft skills were not there and the way he was smirking and presenting himself and the business was gross. There are other places like this to take my business and I will definitely be doing that from now on. What a disappointing experience.
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October 2023 by Samantha Herrera
A wide variety of games, accessories for pc and consoles. And figures.
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September 2023 by Leah Dotty
Absolutely love the staff here. They are so much fun, but also professional and polite. Even when the store is packed with customers quick in & outs are possible! They're very attentive and happy. The store is very clean and smells nice too.
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August 2023 by Incdvideo
Nice store. Friendly staff .Most items in-stock or can order. Good displays.
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August 2023 by rawesome cat
Very friendly staff and helpful, I went in looking for certain Funkos and they were able to help me find them.
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August 2023 by William Martin
Took care of our issue and no hassle.
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August 2023 by Jacob Semande
Doesn't have the best selection, crammed, and the store has a weird smell. The better option is Walker Road it has lots of space, lots of products, and no smell.
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July 2023 by Christine Kirby
Super helpful staff assisted me with an exchange. It was a quick and easy experience.
