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October 2024 by Pamela Calderone
Stouffville Toyota was a pleasure to work with. Miquel, Tyler and Chad went above and beyond and gave us the red carpet treatment. They laughed at all my jokes including my dirty ones. The team was very easy to work with and made it a fun and enjoyable experience. “In every way”. ??
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October 2024 by P P
It was my first time there and was greeted by Stella Wong. After asking for my needs and price range, she gave me her honest and professional recommendations. She was very detailed in answering all my questions. She was thorough and attentive in each step of the sales process. I was completely satisfied and happy with her customer service.
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October 2024 by Radha krishnan
Great service by Kumaran. He helped us lot and explained lot of things while buying the car. He gave us a good deals. I will highly recommend Kumaran, if you are visiting Stouffville toyota.
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October 2024 by Niayesh Monsef
I had an incredible experience at Stouffville Toyota, thanks to Miguel Manga! From start to finish, the service was outstanding. Miguel went above and beyond to make sure I found exactly what I needed. He was extremely knowledgeable, patient, and truly cared about helping me make the best choice. The entire process was smooth. I highly recommend Miguel and the Stouffville Toyota team for anyone looking for top-notch customer service and great car-buying experience!
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October 2024 by khelly A
We love our new Toyota RAV4 hybrid XSE Thanks to Ms Beth M. And Ali who helped process every thing. I highly recommended Beth if your looking for a car she will guide you with a kind heart and smile
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October 2024 by Susanna Vejin
We had an amazing experience at this dealership and its all thanks to Miguel Manga. He was knowledgeable and personable. Miguel was not a pushy sales guy, instead he was the opposite and heard our needs and wants. He delivered on our requests and we bought a new family car to build more memories with. If your looking for the car I highly recommend seeking out Miguel.
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October 2024 by Tony Yu
No one acknowledged me. I looked at quite a few cars in the showroom and in the lot and not one person approached to help me. The front desk ladies were too busy talking about their nails. This is my third time going to Stouffville Toyota with the intention of purchasing a vehicle. Each time I'm ignored. I'm not showing up with a shopping cart and bindle. Not sure why I keep coming back. Ended up going to Newmarket Audi to purchase a vehicle.
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October 2024 by Jan Prudencio
thank you Miguel Manga for the smooth transaction and for all the help without any waiting time getting a new highlander XLE 2024. i would highly recommend Stoufville Toyota???
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September 2024 by Olena Lapshyna
Great service. Especially thanks for Miguel and Ali to help us to get our new car so fast!!!
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September 2024 by Dave Mcclelland
Had a great purchase/lease experience with Miguel Manga!
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September 2024 by brian carlo salvador
We bought our first car here in Toyota Stouffville. We had a wonderful time with the team and gave us the best options within. Special thanks to Miguel. ⭐️⭐️⭐️⭐️⭐️
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September 2024 by MuMu Lee
Lease Buyout Warning ‼️
Buyout amount is $662.75 more overnight. If you asked Ali Ahmad to change your wrong birthday information on Retail Instalment Contract, he changed the buyout amount from $9,094.06 to $9,756.81 too. This is not a buyout, this is robbery ???
I’m suffering the worst buyout process right now, it has caused me and my partner so much pain, we couldn’t even sleep well, it’s most because of Ali Ahmad, who has been handling my buyout process. Honestly, I don’t know why this guy is still working there. Toyota, do you really need an employee who yells at your clients??????
I signed a 4-year lease with Stouffville Toyota in 2019, when the lease was about due, I ordered a 2023 version of my car. A few months later when my car’s lease was due, the new car didn’t come. I accepted to extend my lease to another year, which comes to August, 2024. I was told they still didn’t have the new car, also my lease couldn’t be extended anymore, I had to buy out my car. OK, fine, I agreed to buy out my car. Here comes to the most painful part.
I was referred to Ali Ahmad on August 12, 2024, he suggested 2-year financing because I would get a 1% loyalty discount when I finance next car. But I wanted to know the interest rate, because I was able to pay the whole amount, as long as the rate was reasonable, I didn’t mind financing, but through both phone call and emails, Ali Ahmad refused to tell me the interest rate, only told me a roughly monthly payment amount, since after the lease was due, Toyota still did a withdrawal from my account for the same amount as the last 5 years, I couldn’t calculate the exact rate right away, of course, who could?! So I asked him to send me a contract, then I could see the numbers on it.
OK, I received a contract (as showed on photo), the buyout number is $9,094. 06, the interest rate is 9.84% (way too high than I expected, I believe it’s high for most Canadians), so I decided to pay the whole amount. Also, they wrote my birth year wrong on the contract, so I asked Ali Ahmad to change it to the correct information.
I never received a new contract with correct information.
Because Ali Ahmad told me the contract was going to expire at 8:00 pm, I thought I couldn’t open it anymore (which I could actually). I emailed and called Ali Ahmad to confirm the buyout number ($9,094.06), just made sure there was no other fee, but with ignoring my phone call and email, he finally called me back, right before I was doing the bank draft. He told me to withdraw $9,756.81.
Later on I found the number Ali Ahmad told me was different than the contract, so I emailed and called him, no response.
Finally I received a phone call at 8:05 pm on August 22, 2024, he said the previous contract ($9,094.06) was wrong, I should go with his number ($9,756.81). He also lied that I already signed the new contract and basically yelled at me. Lol I never received a new contract, how can I sign it, who signed it for me??? He then sent me a ‘new’ contract, with my birthdate wrong this time, I also found the interest rate at the bottom is wrong too. So I highly doubt that he typed all the numbers during our phone call, otherwise why still so many mistakes ?
Help me understand here: if I chose financing, my buyout amount is one; if I chose to pay it upfront, my buyout amount is another. To save $961.22 interest, I chose to pay the whole amount, and you guys charge me $662.75 for not choosing financing. Well played ?
I have typed so many words to warn other customers about this finance game at Stouffville Toyota, the most important thing: be aware of bullying from Ali Ahmad, he literally said “it doesn’t matter how you made your decision” to me. Got it, you don’t care what’s good for your customer, how your clients make wise decisions doesn’t matter to you.
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September 2024 by Peter Vesa
Went to buy a used SUV and received the best service from Miguel. He let me spend as much time looking over the Lexus without any pressure. No matter how much money you're spending, Miguel and Stouffville Toyota will treat you right!
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August 2024 by taylor kelly
I had the most amazing experience at Stouffville Toyota! Miguel Manga was incredible. This being my first new car purchase, I was extremely nervous. Miguel made the experience absolutely seamless from start to finish! I highly recommend asking for Miguel if you’re looking for a new vehicle! You will not regret it!
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August 2024 by K kry
By far the best experience I’ve had!
Miguel helped my fiancé start too end. Updates about the car status till we were available!! The process was so smooth !! Very knowledgeable /helpful! If you are going, ask for Miguel you will not be disappointed!
