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January 2025 by Dan Bertrand
Order a bedroom suite early last summer. At no fault of the owner, the manufacturer had a factory fire. We ended up buying the set of the floor which was short a side table. Still waiting for the side table. The thing that really pisses me off is that everytime I call to check on the order he says he will check with the factory and call me back, which he never does. The furniture was paid in full which seems to be a mistake on our part. He has our money so does not seem to care about filling the order or keeping us updated on the progress of the order...will not deal with this company again. Terrible experience.
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December 2024 by t 50p
Terrible customer service this guy doesn’t care about the customer take your business somewhere else
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November 2024 by Eva Reti
Three months ago we went shopping for a new bed. We got good service at the other bedroom place, but we got GREAT service at the Whitby MasterBedroom. The first time we went in, we got some great information from the salesman. He explained that we could buy a more expensive mattress that would last 10-12 years, or the less expensive mattress might be good for us but would only last 5-6 years. It all depended on what felt better for us. The second time we went back, we took our own pillow and wore comfortable clothing so that we could really test out the mattresses. We have now woken up without a backache for 2 1/2 months. We know where we will go back to when it's time to buy a new mattress.
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August 2023 by Diane Marshall
The salesman was very pleasant and knowledgeable. Very pleased with bed and the two men who delivered and assembled bed. Thank you.
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July 2023 by Jackie Angeles
Terrible terrible terrible experience! The guy doesn't care about potential customers. Went there to look for a bed, saw something I liked and asked the guy if they had it in stock, he went ahead and checked and said they do have it. Came back about 2 hours after with the car so I can load it in and all of a sudden, he said he doesn't have it. A total waste of time! I regret not checking the reviews before going.
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January 2023 by Ron Groen
Great service, excellent products, good prices
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December 2022 by Manda PM
They do not stand behind their products nor do they honour their own refund/return policies, even when you purchase a warranty.
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December 2022 by Ramya Shanmugam
Rude service: Not happy with how they treat their customers
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April 2022 by Atique Ullah Bhuiyan
I found my hard mattress here
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April 2022 by Debbie Robinson
Customer service is lacking. I found the person I spoke to abrupt and rude. Definitely not customer oriented. I would not purchase from them again.
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March 2022 by Jacob Hutchcroft
Amazing service - Social, Respectable and Knowledgeable! Very highly recommend Master bedroom. Bought my new bed and mattress here- great price and very comfy. I am an extremely happy customer!
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March 2022 by David Studd
Friendly, knowledgable staff. And the second time we have purchased beds from this company. Delivery was done qickly and efficiently (important in a condominium). Set up the bed for us and cleared all packing material. I would higly recommend Masterbedroom for any bedroom furniture.
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March 2022 by Elizabeth Lambert
Great. They answered the phone, answered my question. Had the item in stock. I picked up and was happy. No one else I called answered or had anything in stock. Thanks again Ron for helping us so promptly.
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March 2022 by Madison Hutchcroft
Excellent service! Highly recommend. Found my entire bedroom set and mattress here- great price. I am a very happy customer!
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March 2022 by Sean Sullivan
I bought a bed for my son. He is over the moon happy with it. There was a scratch on one of the pieces and they are fixing it no questions asked. Great staff!
