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May 2024 by Michelle Bell
I took my mother in law shopping for some new living room furniture. Karan was very attentive and helpful. He suggested using their design services. That’s when we were introduced to Ben. He was fantastic. They were both patient and great to deal with. Definitely recommend lazy boy and be sure to ask for either Karan or Ben. Thanks to you both for a great experience!
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May 2024 by Brooke
My husband and I went to the Whitby Lazy Boy today to purchase a chair for our baby’s nursery. We met Jim who was our Sales Representative and he was incredibly helpful, knowledgeable, friendly, and patient. We bought a chair (Finley Rocking Recliner) that we both really like and are thankful that Jim helped us with this purchase.
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May 2024 by Ronald Brown
Jim Harrop was great to deal with. He had answers for all our questions and was quick to present all options available for the recliner chairs we looked at.The store had a terrific selection which made our choice easy to get exactly what we wanted.
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May 2024 by Anna Jane Woodman
I wish to thank Jim Harrop for his professional and engaging assistance in helping me find a new sleep sofa today. Through his experience and product knowledge I found the exact sleep couch, with the right firmness and in the colour that I wanted. Thank you!!!
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May 2024 by Mary
Patrick was so helpful!!
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May 2024 by Danielle “Dvine Labs” Vine
Karan was amazing! Took a lot of time with us to figure out what we wanted and our budget. He made buying a couch a great experience. If you are looking for help and not sure exactly what you want Karan would be my #1 go to for all your lazyboy needs
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May 2024 by connie brideau
We had a great experience shopping at La-Z-Boy. We entered the store looking for a new sofa. Karan Arora met us with a smile and showed us some options. He was very polite and knowledgeable. Karan was able to show us some different options and we selected the Apollo Love with consol. Cannot wait to get it. We will definitely recommend La-Z-Boy and shop there in the future.
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May 2024 by John
1.CHECK FURNITURE IN 24 HOURS AND MAKE SURE THERE IS A INSPECTION TAG ON YOUR FURNITURE2.THEY DO NOT REPLACE BROKEN ITEMS SENT TO YOUR HOUSE ONLY REPAIR! NO DISCOUNTS OFFERED3.CUSTOMER SERVICE COULD CARE LESS ABOUT THE ISSUES YOU FACE. GREAT AT SAYING SORRY AND THEN SENDING YOU A POLICY (AKA GO AWAY)We purchased 2 recliners, a 3 seat sofa and Trouper Sectional with all of their warranty protection. Total was around 19K. Since receiving our money they sent us a broken piece to the Trouper Sectional and a Broken backpiece on the sofa. They informed us of the Trouper ahead of time and said they would replace it (another 2 months of waiting from the original 3 months it took originally).Nothing was mentioned about the broken back on the sofa.Thank goodness my wife felt the back of the couch because if she didn't we would not have known. There policy as they were so happy to hide behind was "YOU HAVE 24 HOURS TO FIND OUR MISTAKES OR THEY WILL BE YOUR MISTAKES TO KEEP"I'm of the opinion that they knew the back of the couch was broken and assumed we would put it up against a wall and be none the wiser as there was NO inspection sticker on the couch.At this stage we now have to take time off of work for one of their inspectors to come and review the damage. they only repair it not replace it. So we have paid full price for a broken couch. Again Martina was so happy to provide me with the terms of service stating they only repair and not replace.we will also have to take more time off of work for when the Trouper piece arrives in two months time.None of this reflects the disappointment we have in the excitement of new furniture arriving being stripped from us based on the headaches that have been dumped on us.we wanted new furniture and paid a lot of money to get it and thought we protected ourselves with the warranty they sell you. In the end we weren't worth them doing anything that wasn't in their policy. Sad day.
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May 2024 by LINDSEY HEWLETT
We worked with Karan (salesperson) and Ben (designer) when ordering new living room and kitchen furniture from the Whitby store. Both were professional, knowledgeable, friendly and very accommodating. We would definitely recommend to others.
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May 2024 by Sherry Gosselin
Sunny was fantastic. We will be back as we continue to redecorate. Looking forward to seeing you again, Sunny.
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May 2024 by Karen Thorogood
I was very pleased with our salesperson Karan at the Whitby location. He spent a lot of time with us showing us different options and helped us to get the best deal possible. We can's wait to get out new sofa.
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May 2024 by Jeremy
Karan was great to deal with. He was very knowledgeable on the spot, answered all my questions quickly in detail, and tailored my order to my personal taste very well. I'm very excited for my new chair to arrive. Thank you, Karan!
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May 2024 by Pat Smallwood
We would like to thank Jim Harrop for his outstanding service and guidance. Thanks Don and Pat Smallwood.
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May 2024 by Lorie Dagenais
We visited the La-Z-Boy showroom in Whitby, Ontario, on Wednesday, April 24/24. When we arrived, Karandeep Arora, Sales Consultant, met with us. Karan was extremely helpful and knowledgeable about the products within the showroom. He explained the various options available to us, which was helpful in making our final decision much easier. Karan is definitely an asset to the La-Z-Boy organization and we hope to do further business with him. Gilles and Lorie
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April 2024 by Trisha Cooke
Miranda and Sharon assisted me with my sectionalThey both went above and beyond to answer all my questions and customize a sectional that would best suite my spaceThey both were so kind and patient with me taking over four months to decide on fabric and dimensionsI highly recommend these two amazing associates with your future purchasesThank you ?
