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December 2024 by Nancy Dalgard
My husband purchased a necklace and earings for me for our 5th anniversary. Unfortunately I did not like either. He was told at the time of purchase that he would be unable to return earings. By the time I got back to return the necklace, the policy had changed and we would have been able to return the earings had he purchased them one week later. (??? They changed the policy)However, I was 6 days past the "30 day return policy" that was never discussed with my husband when he bought them. Now I own a pair of earings and necklace I have no use for and they will not bend the policy for 6 days late. I will never be back and would not recommend this place. Jewelry is far too expensive for this kind of policy.
Update: so after MHJ asked me to contact them so it looks like they would help me, all they did was reiterate the policy of 30 days which was the problem to begin with.
If anyone would like to buy my set, I would be happy to sell it to you for less than I paid for it. It is still in the original packaging and has never been worn.
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September 2024 by Priyanka Patel
Bonnie was a pleasure to work with. She was kind and helped me narrow down what I was looking for exactly. Thank you, Bonnie!
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September 2024 by Karly Sasek
Just purchased and picked up my wedding band here, my partner and I had such a great experience with Rico! Rico was so friendly, kind and genuine, he rly made the purchase that much more exciting. He took lots of time to show me rings and help me find the right one, he was lovely to deal with!
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August 2024 by Sakshi Bhatheja
Dina has been really helpful and kind. Helped me choose the right jewelry for myself. She was very knowledgeable about styling and trends. GREAT JOB.
Manager Ricco is really sweet and helpful as well.
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August 2024 by Dea
I purchased a beautiful silver chain for my boyfriends bday and Bonnie helped us. She is wonderful!!
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March 2024 by Shiro
Had an appointment there , apparently there was a specialist that customized rings… and I was looking at a specific design but they only showed me 1 ring lol , not professional either. I went somewhere else and they showed me many exactly what i was looking for. So I bought it right there and then instead
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January 2024 by Tony Meyer
Great store
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January 2024 by Josh Ansems
Too expensive
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October 2023 by Nim Jayawardena
Bonnie was proactive, approachable, and down-to-earth!Bonnie even offered to have herself or another staff member try on jewelry.Jewelry shopping (especially at places like Michael Hill) is normally an intimidating experience for me (since it’s not something I do often), but Bonnie made the experience a lot easier. Thank you, Bonnie!
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February 2023 by Cameron McGlade
I bought earrings that broke the second time my partner wore them. They were clearly a defective product, but I still could not get a return because they were earrings. I got an exchange for the same earrings that are simply badly designed and made to break. I do not recommend Michael Hill at all.
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February 2023 by Umme Asif
I stumbled upon this store after visiting another jewelry store. Wasn’t sure if I was going to buy a diamond ring or not. But my husband pushed me to go look for one in this store.And you guys.. I had the greatest experience buying my first ever diamond ring in Canada!Bonnie, was so charismatic and charming. She helped me get a great deal on the ring that I liked and guess what it was a very quick decision.Would totally recommend her in this store.They apparently take care of the diamonds so I was asked to come back few months later to re check on the diamonds.. that’s amazing!Thank you
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January 2023 by Jordan Groulx
Bonnie was great and helpful
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October 2022 by Mel L
I’ve had a somewhat good experience there everytime I’ve brought my engagement ring in for cleaning / checking the diamonds except for my last visit. I wish I had gotten her name because she was rude to me and my fiancé and her coworkers noticed. They tried to make us more comfortable but she was very unpleasant. I will not be going back to this location and I hope if she still works there she acts like she wants to be there so other customers don’t have to fall victim to her behaviour.
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August 2022 by Ashley Kelly
Today my fiance and I were browsing stores as he had an idea of ring style/ design but was shopping around. We made this evident to all stores and up until Michael Hill it was going well. The woman Steph whom helped us, on several occasions spoke over us, and interrupted us (she did apologize) but it continued more than once. Because we were looking at a couple rings narrowed down to the Tungsten (Black Ring) and a White Gold and Black one. I mistakenly said I believe he likes the silver presenting one and she corrected me in a harsh matter of fact tone telling me it was White gold. Several minutes I turned to fiance and said do you prefer the mix of silver and black or all black and she interrupted us personally speaking to say"its white gold" and added in that's what makes it expensive. We did like the rings but were on the fence, so she took the 2 we liked saying this is around 200 and this 500. Comes back and says the 500 was actually 800 range and once again when I was confirming it was two tone before I could say she's says WHITE GOLD and black.My fiance and I were quite taken back by now and unfortunately they lost the sale as we went with a competitor. We both come from sales and totally understand the concept of commission, but today felt very aggressive and rude. Asides from today's interaction I've shopped here in the past and never had an issue.
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July 2022 by Allissa Bartlett
I stopped by yesterday looking for a graduation necklace and Bonnie was delightful!! She was very helpful, kind, and respectful. Her patience was much appreciated. Thank you Bonnie!
