RONA+ Waterloo West is a hardware and building materials store offering everyday low prices on a wide range of products for home improvement and construction needs. The store is noted as being cleaner than some competitors with a good selection and competitive prices, though the wood selection is sometimes mentioned as not as good. Customer service experiences vary; some staff are highlighted for providing exceptional, knowledgeable, and friendly service, going above and beyond. Other reviews note that staff knowledge can be inconsistent and that checkout lines sometimes have insufficient staff, leading to reliance on self-checkout. It is a headquarters for both DIY projects and professional needs.
This is long over due praise for Sam at customer service. She went above and beyond when I was having a rough day. She saw my need and met it without hesitation. Thank you Sam.
October 2024
Cleaner and appears to be more choices of same type of product than HD. Prices are as competitive. But wood selection not as good.
October 2024
Stopped in late. Still, staff was polite and Owen was super helpful !
