Banks in Wasaga Beach, ON

“I seldom go into the branch but today asked for help with RBC app on my mobile. D.J. Was very helpful and patient. I was initially going to email Mgr Chrystal but After reading comments here, decided to give praise to young man who earned it. ??”

“Very nice staff. Why Can't you simply get through to the branch by phone. We have to actually DRIVE to the branch in order to speak to someone. Ridiculous in our opinion. The wait on the frustrating phone system after you go through all the listening and steps you are then on hold for at least 10 minutes. I just end up hanging up in frustration each time. Get in the car and drive 15 minutes to the branch. I can't image how seniors in our community deal with this. AND My pet peeve with banks is they feel they have to ask personal questions about your day etc. and chat while there is a mile long line up. TD has this mandate of their tellers and it is so annoying. You see seniors who have difficulty standing for long waits and the staff should pick up on this and move things along instead of asking personal questions to their clients. It's just banking after all and everyone is there because they can't do their business at the machine and want to get in and out as soon as possible. Having now vented! I do want to stress that the staff is very helpful and kind and will ask someone else if they don't have the answer so you get your business done and are satisfied from that standpoint. Much better than TD in Wasaga where they are sometimes simply rude and make you feel like you are bothering them. Thank you Scotia...I changed accounts due to your good staff and Manager.”