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May 2024 by Astrid K
Need better customer service. I was waiting for a bit and being told there is only one staff can cash out when the other two just standing around. The most problem is the staff who cash out is so sick - coughing sneezing with no mask then now make me and my entire family sick :(
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January 2023 by Karol Buhong
I experienced the worst customer service today!I was scanning around the store then I found the perfect cargo pants and jammies for my nephews and nieces. The problem is the cargo pants was way too high for me to reach it and nobody was there to help.I noticed a hook on the side so I decided to help myself using it,a staff came over and told me I was not allowed to use it then she just walked away,I understand she was busy doing cashiering but it would not take too long for her to just call a colleague to atleast help me when I asked for a smaller size,she just smirked and told me to wait!I put down the pants and on my way out I saw other staff were there folding clothes instead of attending to customers that might needed help.These kids needs training on how to deal with different situations that can happen in the store and what proper way to handle them.
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December 2022 by janet Madden
Worst customer service was given a broken bag my stuff fell out everywhere and when stuff when missing the would not replace and treat me like garbage so dissatisfied
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December 2022 by Robin Bawa
Avoid the location, billing would take forever
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December 2022 by Luana De Masi
Horrible customer service from head office!!!
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December 2022 by Carla Almeida
Love their sales, great clothes for kids that are kind of in-between the kids stores and the teen stores. Jogging pants are comfy and look nice, the ball caps are always slick. I always buy all my kids pants and t-shirts for the year here, and when he was smaller he liked the thin onesie pj's.Glad they survived covid!!!As for the negative reviews I read...I find the retail workers aren't very happy to be working, but I don't blame them. If u want smiles and cottling call your mom.
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December 2021 by Rihanna Strong
This is about the manager today I go for shopping she make me wait for four minutes she was counting money I request that somebody help me after four minutes she said go to other cashier and I said I waiting here that was her answer you could stay as much as you can I am so sorry for urban planet that has such a rude manager If I had a chance or choice I will give zero*to this store I am in this country for a long time but all in life I never saw any attitude like that special managers they are doing differently they has to be a role model for other employees this is serious problem for a big company like your company After seven years my mom and dad they came to this country to visit us they saw this attitude they said you should throw all the shops to her face and just leave the store you shouldn’t buy the stuff from them I think it’s better to headquarter of urban plan kids monitor this store Never come back again
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December 2021 by Rambamg Gurshumov
Very rude customer serviceVery slow serviceNice products for kids ?But lady's whats with ur attitude ?
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December 2021 by Hamid Hussain
Nice collection
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December 2021 by the next label
if I could give 0 stars I would. the head store manager is rude and has the worst attitude I asked her a simple question and she responded to me with such disrespect and treated me like I was stupid and should know the answer. im so appalled. she was so rude and I would never recommend this place. please shop elsewhere for your kids.
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December 2020 by Diana Simony
Nice selection. Fair prices
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December 2020 by Paul S
Decent deals.
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December 2020 by revathy rajendran
Never ever we have experienced such a rude behavior and discrimination from any clothing store staffs(Vaughan mills store). Being a children's store and having such rude staffs is ridiculous. My kid being a fan of Urban kids PJs no other go were to buy a few instead of walking away. They lack the basic knowledge that "Every customer matters".1 star for the Urban Kids collections n discount.
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December 2020 by Ralph Morales
Kid loves the pants here. They can tend to be on the pricier side if you choose to buy at first price. Just wait for your item to go on sale.
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December 2019 by Mufeed Q. Zara
Affordable prices and good quality clothes, elegant and nice dresses and tees and people who work there are so helpful, simply awesome store
