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June 2024 by nickki jungsta
There were 2 girls in this morning and for some reason they greeted everyone but me even when I smiled their way. That was whatever tho because I came it at opening time. They were standing there talking together for basically the whole time. There was one girl that helped me out a lot and got me multiple sizes which I appreciated. She had to go back and forth to get different sizes for the same show because the style I wanted was a lot tighter than I anticipated. But then a man who I assume was some kind of manager came in and the girls immediately separated. The girl helping me asked me my thoughts even tho the whole time I was there trying on shoes she only got me the sizes and didn’t do any other type of cs. Honestly I didn’t mind that she left me alone but I wish she wouldn’t have been so fake about coming to me to ask about my opinion when the manager came in.
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May 2024 by Alexia Leber
Thank you Shirley (not sure about spelling) for your excellent customer service! I appreciated your help with my returns and purchases:)
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April 2024 by Rayan Razi
very amazed with the customer service of a man named Niru, super handsome and above all a never amazing employee. Thank you for your service.
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February 2024 by Mr. Pinkk
Great experience. Walked in last minute to buy a pair of shoes for an event. I was in and out in 5 mins with a very nice pair. Staff was super helpful and attentive immediately when I entered the store. Definitely would return to this location to purchase shoes again.
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February 2024 by Julian Robertson
Shameela is the person to talk to for all your shoe needs, she is amazing very knowledgeable and knows her products well. If you ever need a new pair of shoes for an amazing price I highly recommend you speak to her directly she’s amazing.
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February 2024 by mahnaz
I was looking for a comfy white heels for the wedding I’m going to attend soon. I couldn’t find anything anywhere but came to SM and Manesha helped me to find the pair I was looking for. I’m so picky but she was super patient with me and brought different models and sizes for me to try! I couldn’t have found it she wasn’t there! ?
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February 2024 by Edward
Be careful with that company.We order a shoes and put a full amount deposit. We come after a week and them don’t have the shoes.We try to cancel the order and them what to give us back only 70%.Think carefully if you want to buy or order from this store.Very bad customer service. Them need to take more seriously that part.It’s never happened to us in another store
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January 2024 by nallely Valencia
Delighted, I returned 2 pairs of boots that I bought on Black Friday and I didn't have any problems, the girl was super kind to me. The boots didn't have any problem, they just didn't fit. I repurchased my size and they had a small stain and I also had another additional discount! thank you so much.
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December 2023 by Jason Lees
Good selection, fair price
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December 2023 by sa rob
The sales person was very rude. I went in to buy a pair of loafers. I tried 3 pairs on. Took his time and was giving me attitude. He asked if I was going to buy anything because it wasn’t worth bringing the shoes to try on if I wasn’t going to buy any. With that attitude, I went to Designer Shoe store instead and bought the exact pair of shoes and from the Steve Madden brand.
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November 2023 by Corin Brucker
The sales people were so pushy and deceiving which was unfortunate and made our shopping experience unpleasant.
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November 2023 by jolisa gauthier
My daughter had such an amazing experience here. We are attending a wedding in November and my 10 year old, was super nervous to buy her first big girl heels but Manesha helped her pick a pair that she loves. Definitely worth the trip
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October 2023 by Amina Khan
I recently had the pleasure of meeting one of your associates named Manesha. I came to the mall to find shoes for my birthday outfit and she was extremely helpful, patience and so friendly! Manesha made my shopping experience very enjoyable.
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July 2023 by asif tahir
❤️❤️
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July 2023 by Lidia Dz
The return was denied due to the item being on sale, despite not being a final sale. The store manager, Sam, did not speak with us and only offered store credit. The store credit was a piece of paper that fades quickly and they offered to take a picture to keep it. The customer service was the worst I have experienced so far. The store's low score on Google is not surprising