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January 2024 by Shubham Pahwa
Worst after sale service. I went to get a $1500 watch malfunction within 11 months of purchase and was told I need to deal with Movado myself and mail out the watch myself at my pwn cost. Definitely never buying a movado again!
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December 2023 by Seerat Brar
This store is one of the worst watch store ever visited in Canada. The store policies are junk. I had the worst shopping experience. They don’t even provide refund or store credit if returning anything. They just impose their selling policies on customers. Not recommended to friends and family.
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December 2023 by Guri Sidhu
This one star =0. We had a very bad experience shopping at this store. Return policy is the worst one. Unhelpful and unwilling to make a return less than 24 hours after purchase. Would not recommend shopping here as their prices are also very inflated. Will never do shopping again there.
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December 2023 by Gurpreet Deol
I wish I can give 0 . Customer service it’s the worst. Nightmare of store policies. They don’t refund only exchange for equal or more valued merchandise. They will also force you to choose on the spot, won’t even show courtesy to provide any store credit or merchandise card.Be carful if you gonna puschase something on this store make sure to ask about return policy.
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November 2023 by tola heng
Love the store, great customer service. The manager at the store is very friendly and well educated about the watch. If I remembered correctly. his name is Vivek.
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June 2023 by Dave Carraro
THIEVES, BE CLEAR WHAT YOU ASK FOR.
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April 2023 by nubia falco
I wish I can give 0 . Customer service it’s the worst. We try to refund a watch in less than 24 h of the purchase and was nightmare. First they don’t have a policy to show it’s everything final sale. No advertising… nothing. When we got the watch the didn’t mention it’s final sale but when we try to return turns final sale. The store manager Dylan it’s very rude and he accused my son to try to return the watch because he had used a night before( a serious accusation made without even having opened the box to check the watch and proved it’s used).When I asked to see the store policy where it was written that all purchases are final sale he didn't have a copy and another thing if you look on the website there's nothing written about final sale.Be carful if you gonna puschase something on this store make sure to ask about return policy.
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April 2023 by Igor moreira
Unhelpful and unwilling to make a return less than 24 hours after purchase. Would not recommend shopping here as their prices are also very inflated
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January 2023 by harjot Singh
Christopher is amazing. I just come to look up for watches and ended up in buying 2 watches. Great collection, great customer service. ?
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December 2022 by Bahador Khani
Excellent customer service. The manager, Dylan went above and beyond to make my experience great.
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December 2022 by Abhi Trivedi
Nice options, good service
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December 2022 by Robert Montesano
We shopped for Christmas and after many stops ended at MOVADOThe young man did an amazing job charming us and selecting and describing. All around a well spoken very polite and knowledgeable person. Kudos. We ended buying quite a few watches as giftsWill return. So refreshing to see “Good old fashioned service “
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December 2022 by Richard Aubrey
Service was excellent. Went in with 2 watches to replace batteries and they did it while I waited. The manager pressure tested the watches Before & After replacement and the The price was very reasonable.They have a very nice store with an incredible selection of watches. Highly recommended
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December 2022 by Erika Rizza
Beautiful store, Dylan was so helpful and the nicest associate who dealt with my husband and I, today *dec 26 2021He was patient, calm and kind.Take note its the busiest time of the year Boxing day. But the store was not tho.Recommended to look for Dylan for your associate assistant when you go to the store ? love my Movado purchased.Note He didn't judge how the way we look that time.
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December 2022 by Hannan Fayyaz
Great customer service from Dillon. He went beyond my expectations to make sure I was happy and resolved any concerns even months after purchasing a watch.
