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February 2024 by Kelvin Lim
They're working hard ?
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January 2024 by Michael Yagi
Customer service experience is terrible. Order was taking too long (~2 months, they really couldn't explain why or what was going on), I ended up cancelling, but they are unable to update me on the status of the cancellation of payment either. It's been more than a week and I'm still waiting. They don't seem to have control of any of their processes.
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January 2024 by Mike Suth
The best place to get answers and all the help you need all the German inside were great and so helpful help me set up my drone just a great place to be and buy stuff all around
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January 2024 by Muhammad Fahad Raza
Went in with a loose camera plate. The peeps were kind enough to fix it then and there. Thank you so much !
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December 2023 by Salomón Cruz
Hello, does anyone speak Spanish in this store?
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November 2023 by Doug
Update on the ineptitude of DJI. So now, these geniuses shipped an order that was “cancelled” and now they won’t issue a refund until the item that should have never left the warehouse gets returned to the warehouse. UNBELIEVABLE. I have never seen such inefficiency and ineptitude in my life. I would NEVER purchase anything else from DJI. Buyer beware.
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October 2023 by Anstruther Marina
Fantastic professional staff who are truly MORE knowledgeable than DJI (corporate) technical support!...I have the Mini and Mini 2 so the setup process is not new to me.I bought the mini 3 from costco but after setup and on initial takeoff, there was a constant warning beep. I felt it must be unsafe so did not fly it. I spent over 6 hours (collectively) over many long distance calls/online chats to DJI support including sending a video of the problem, returning it to costco assuming it must be a dud and purchasing a new one only to have the same issue...so finally did a 6 hour return trip to this store 'DJI Shop Canada', who gave me an explanation for the beeping.The manager of DJI Shop Canada, Daniel De Ciantis listened to the problem and reassured me within a minute that it was fine/no problem.After the setup, I had placed the Mini 3 in the same spot that I had traditionally placed the Mini 1 and Mini 2... outside on my deck. Daniel explained that the Mini 3 has accident avoidance and beeps if there is an obstacle and was warning me of the chair that was about 5' away, I had shown him the video as well. The Mini 1 and 2 did not have this feature. Despite sending tech support a video of the beeping, they didn't piece this together and we had reached the point that they were going to take it back for inspection.In future, I will ONLY buy a drone here at DJI Shop Canada, the price is the same everywhere but here you also get their knowledge and expertise, for me, that alone is worth a 3 hour drive. Daniel was very patient and answered some other questions I had, he even demonstrated that the store's drone did the same thing when placing an object in front of it so his assessment was correct.Thank you again Daniel.
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August 2023 by Faithful Cheah
I ran into a problem replacing a propeller on my Mini 3 Pro and the store helped me with it. Also helped me calibrate my IMU and made sure that my drone flies well. Very grateful for their help.
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May 2023 by Jagath Samarasinghe
The show room situated near high way 7 and Weston rd intersection... what ever all diji products available here... and displays here... and make sure to visit website before visit... because due to high demand... every stock finish soon... the people working there really friendly.. they help us to find what is really suitable for our task and really appreciate their service.. on their clients...
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January 2023 by Dror Amon
If you want to learn about excellent service in Canada,I accidentally, I sent the wrong part to Dji USA.Daniel De Ciantis, General Manager Canadawent to the other side of the city to get me a fixed camera directly to my home!!!Thank you DJI Canada. & thank you Daniel!!!
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December 2022 by Christopher Yip
Just a quick shoutout - dropped by today to have them look at my drone after it had a minor incident with a tree and my own repair efforts - A quick look see and they found that it was all good - great service. Highly recommended
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December 2022 by osaka z
Worst support ever, DO NOT PURCHASE DJI care they make you pay anyway even if you already have both a Warranty and protection plan cause you're from a different country and moved to Canada* it was a faulty "Gimbal" product nonetheless and Nothing was done to help
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October 2022 by Janelle Davis
Had a great experience with Daniel at the DJI store in Vaughan. The shipping company did not deliver my product on time, and I was traveling and needed the product before then. Daniel was able to provide the product I needed before my travel and made sure that the shipping company returned the original product ordered. Additionally, he did everything he could to ensure that the shipping company refunded the shipping charges, as the delay was entirely the shipping company’s fault. Daniel was super helpful and friendly. I would definitely recommend visiting this store for all your DJI electronic needs!
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October 2022 by Al alfo Brunelle
I always attempt to shop Canadian and the DJI Shop Canada serves me well. I have been shopping at the store for several years and always receive fast and friendly service and competitive pricing. You can assure yourself that your in capable hands when doing business with the DJI Shop Canada.
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October 2022 by Ray KaiBerke
I had a very good experience dealing with personnel at this store. I was provided insight into products, given suggestions on how to get them in the most timely manner. I highly recommend them.
