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“Great experiences in the past from Dufresne furniture so when it was time to buy a new sectional was a quick choice to shop there again. Doug Hogg Sales Rep was great and answered all our questions and concerns, and made shopping pleasant! Service / Delivery people with past purchases were also amazing expect the same this time.”
“This evening I had a wonderful client service experience. Kai Lavergne was knowledgeable, friendly, upbeat, respectful of our space to discuss options, helpful and very professional. She made our shopping experience so positive. Thank you.”
“We initially ordered a new bedroom set in August 08, 2024 and were told it would be 6-8 weeks for delivery. After the 8 weeks we enquired only to learn that it would be Dec. 2024 before we would get our dresser, but, the other items were in the warehouse. (Nobody told us that part of our order was ready for delivery)
Very frustrated, but, long story short the Manager promised us we would have the dresser by Halloween, which never happened. We later attended the store and spoke with an amazing salesperson (Sawsan) and she found us the dresser and had it delivered to our house within 2 days. Now this is a salesperson who knows how to deal with customers with compassion and understanding and honesty. I will continue to buy from this Leons store but will only use Sawsan as a salesperson because I trust her experience/professionalism and overall knowledge in this business. Why she is not the Manager is beyond me. Last word: DON’T TRUST ANY TIME DELIVERY PROMISES……”
“Great company to buy from but don't get caught with their scam extended warranty !
You call them over and over .... they never fix your appliances.
Edit: Thanks to Branchaud for owning up and fixing the problem !”
“This is one of the stores that I give a 5/5 to. Several years ago I purchased a chair for my condo. I could wander around the showroom and actually sit down (important for older persons who ache, get dizzy, etc.). My experience enables me to classify this store as an age friendly store.”
“I was at Leon’s store at Heron & Walkley Road to purchase a dishwasher and a stove. The sale agent, Pam, was wonderfully amazing. She took time to explain everything to us in details. Pam made our shopping experience super special and great. Thanks Pam for your professionalism and commitment to us. My wife and I truly appreciate your service.”
“They were super friendly and helpful
I had to go back and they took my order by phone and had all ready and I just had to pick all up. So easy and convenient.
Also, they are pet friendly which was nice to see their friendly dogs”
“We live in a small townhouse with an awkward shaped living room and corner fireplace and we have tried every configuration to create an inviting space. Morgan at Dala Decor came to the rescue and offered her expertise. After months of looking for a quality sofa that would be able to fit through our stairwell, we finally found the perfect one. Morgan answered our questions and listened to our needs and came up with a beautiful concept and mood board. She was flexible in making adjustments and suggestions and was always warm to approach. And the in-house delivery team was exceptional (on time, efficient, and super kind). Thank you!”
“A really cool boutique with all sorts of local and Canadian made clothes, furniture, books, consumables, blankets, candles, and basically everything. A great place to get a gift for somebody.”
“Great service and help in choosing furniture and accessories. Carla has always been very customer driven and consistent in providing advice and guidance in our selections based on our unique preferences.”
“New to the area and liked the look of the store online. Had a great experience - we bought a dining set, and two living room sets. We didn’t feel pressured, we got a good price and Nirmal helped us with getting things delivered in the time frame we were looking for. Would recommend.”
“We want to thank Sofa World for their exceptional service from Norma the sales lady for being patient with us when we had to keep pushing back our delivery date. The delivery guys, Marc, Hamid and their helper for being so courteous and mindful of our freshly painted walls, they went above and beyond with their excellent delivery service, they even put our felt pads on the sofa and love seat for us. Excellent service all around, highly recommend Sofa World on St-Laurent Blvd.”
“When we bought our condo, we were committed to working with a design team that would help us build a home that we would love to come home to after work and travel, that we could entertain in, and that reflected our lifestyle. We wanted to work with a team that would be open to incorporating some artwork and furniture that was special to us, and offer us guidance and advice on how to make the most of our budget and achieve an aesthetic that reflects our lives now and will evolve with us over time.We appreciated the time that Sacha spent with us at the outset to ensure that we were a good fit for each other. She asked the right questions to understand our way of communicating, our expectations, the way we interact with our living space, and what kind of style would reflect our personalities and experiences.That effort proved essential when the COVID-19 pandemic came along and presented all of us with unforeseen shortages, delays and other issues. The WoM team communicated any new information clearly and promptly, with compassion. We appreciated that they always put our needs first, with kindness- even though they themselves were also navigating an unprecedented impact on their business. Thanks to their positive, solution-oriented attitudes, we found creative ways to get through it with patience —and the end result was worth the wait!By hand-measuring every square inch of our space, the WoM team was able to choose furniture and decor that made the most of our space, that was the right scale and size, and made the most of every sight line. There are no bad angles in our home- it looks amazing from every perch!Understanding that every project and budget requires making trade offs and decisions, the WoM team was so helpful in making recommendations to us of where to splurge and where to save. What to keep, and what to change. What to customize and what to prioritize. They gave us options to consider, and every time- their recommendation was the best one to achieve our goals.We would highly recommend West of Main to anyone who wants to make their house a home through a design and decor plan. All of their designers are highly experienced and skilled, and our project lead Anna quickly became a trusted and reliable partner to us. All aspects of our project were managed with attention to detail, and professionalism. The team delivering and installing furniture and decor was no exception- particular attention was paid to ensuring things were done right the first time.Some lessons learned for us that might help future clients: if you think you want to work with West of Main, call them early! We called as soon as we had a possession date. That meant we were able to plan dates for the team to see the space, spend a day taking measurements, and start sequencing the logistics of the plan. Secondly, communicate your needs and wants clearly and early. We realized that what we thought we wanted in one space wasn’t clicking for us—because we communicated openly, the design plan was changed before anything was ordered or finalized. It turned out to be our favourite space! Finally, trust the experts—the WoM team is best placed to choose the right shape, size, colour, texture to make your space beautiful with intention. Like us, you will be grateful you stuck to their advice!”
“Had a great experience with Miguel he was super helpful in finding the right mattress for me, taking time to understand what I needed and answering all my questions. Thanks to his knowledge and patience, I found the perfect fit. Highly recommend”
“Amazing post purchase support. We purchased a dining room set 4 years ago from Blueprint Home. Recently we discovered a crack in the chair frame under the seat. Even though the manufacturer denied any warranty the store owner Jane made it right and replaced the chair with a new one at no cost to us. Never expected that but she exemplifies Customer Service to the max. Thanks Jane!”
9:30AM - 6PM
282 Bank St, Ottawa
Furniture Stores
“Had a really great experience at the Bank Street Sleep Country and was really satisfied with the bed that I got. Anna is an incredible sales person-- she was very patient and knowledgeable while also giving me time and space to make a decision. I've bought a few beds over the years including at Sleep Country and never had anyone explain everything to me as well as Anna. For example....who knew that support and firmness are two seperate concepts!?”
“The delivery team was very respectful.. took off their shoes... should up in time frame and delivered to a second address because the wrong address was on the invoice. They should get a raise... a big one.”
“Francis advised us very well. He guided us well by asking good questions about our needs. He knows his products, their qualities, etc. very well. He was patient and very helpful. I recommend it!”
“Ive gotten so many items thru the auction. My more recent purchase was my baby blue VW Golf. Love that car! I also got my full living room sofa set more than 8yrs ago and I still have them. Love how every auction is something different and how I can go in to see the items before bidding!”
“Fantastic store with amazing staff. Especially Nate! His knowledge, expertise and assistance was super helpful. He promptly answered all my questions and offered additional information that made my purchase decision a well-informed one. The staff are kind and seem happy to work there, which makes for a very inviting shopping experience. I highly recommend this location and big thanks again for all your help, Nate!”
“We had a very positive experience with Mostly Danish.
they refinished our 6 dining room chairs - beautifully. quickly, and at a good price.
the service was ideal and the showroom is a treasure trove.
thank you”
“About a month ago one of our bathroom fixture was damaged. We were unable to find a replacement part for it from the manufacturer as the fixture had been discontinued. Last year we had bought some fixtures from Multi-Luminaire and decided to try our luck with them. We are so grateful to Multi-Lumanaire for providing us with the replacement part at no cost. The staffs who served us were very friendly, courteous and helpful: One in particular was Tim Connolly. We will do business with them again. Thank you to the staff at Multi-Luminaire.”
9AM - 1PM
175 Eddy St, Gatineau
Furniture Stores
“Emmaus Second Hand Furniture store in Gatineau is a hidden gem that transforms the ordinary into the extraordinary. Stepping inside feels like entering a time capsule of unique finds, where each piece tells a story of its own. The curated selection showcases not just furniture but a curated journey through styles, eras, and the craftsmanship of yesteryears. With reasonable prices and an ever-changing inventory, Emmaus beckons those seeking character and charm in every piece they bring home.”
“Its a very good and friendly store they give us a good price and delivery and set up all our house within 10days at this time of pandemicThx you fall family for the service”
“I have been going to Lyndsey for few years now and never been disappointed. She always goes above and beyond to make sure I get exactly what I’m looking for and she is so sweet and kind.”
10:30AM - 6PM
2425 Holly Ln, Ottawa
Furniture Stores
“Amazing service, high quality material, and really good prices, I love this place. We baught couches from here almost 10 years ago and we'll probably have them for another 10 years. Their furniture looks good and is long lasting. Plus, most of their furniture is customizable!! I haven't seen this anywhere else. Color, fabric/leather, add cristals or buttons, even extending pr shortening length and width. Truly a hidden gem.”
“Every time, and I mean EVERY time,there is always a wee treasure to be found. I visit every few months, but I overheard regulars talking about weekly new stuff. Mmmm. Yes, please!Pictured: book ends, sealed containers, and framed birds pictures.”
“I love this store! I have purchased many pieces from Total Home Consignment and love them all! The staff are always so friendly and respectful. They go above and beyond to make sure their customers come first! It's always a pleasure to shop there!”
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“Have shopped here a few times. Good selection and knowledgeable staff. I had an issue with one of my returns and I was contacted immediately by a customer service representative to have my problem resolved. Would highly recommend them!”