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January 2024 by Not Just Any Ebadi
I went in tonight at this location, and they are not welcoming!! It's like I was disrupting their convos that they were having and were so unpleasant. It took all 3 of them to do my return while other people were waiting in line. I have been here multiple times, and it's the same thing every time! This is a kids' store where the staff should be welcoming! They all need customer service training ASAP!!! From other reviews, I am not the only person saying this
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January 2024 by Eric Yang
Great discounts and good service.
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January 2024 by Shabnam Merikhi
Poor customer servise
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January 2024 by Sarah ElRaheb-Dagher
I am appalled at the rudeness of an employee at this store who did not have the courtesy to speak respectfully when informing me I would no longer be able to use my store credit because of a buy-out. While that decision is not her fault, the manner in which she communicated was repulsive and incredibly rude. I won't be returning to this store.
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January 2024 by U S
One of the staff is very rude! We understand that it is near closing time but her face was not happy seeing people walking in. She needs to be taught customer service by the manager and other staff who were a lot more approachable. She was annoyed when my daughter grabbed a made up cardboard house setup near the entrance. When her dad asked if he can purchase it she snapped “ I already said it wasn’t for sale now!” Indicating that because she grabbed it that it’s all torn and such. We walked out of the place after our purchases thinking what a rude person. She shouldn’t be working in customer service especially in a kids store.
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December 2023 by Emily Lam
Toy was purchased on Nov.23/2023, at the time of purchase cashier did not bring to my attention for No Return Policy. Today I bring back your store told me it cannot be returned or refund. When did you post this non return no refund policy. This should bring to customers attention at the time of purchase
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October 2023 by Kar Kar
Seems like the staff who answered the phone is not aware of the store hours. I was told the hours are posted online...
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October 2023 by Simo Korac
Excellent customer service, great selection/variety of toys, and some good deals every once in a while.
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May 2023 by Mike Smyth
Fun, full and fast! Best place to grab a birthday gift on a rainy Sunday.
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April 2023 by Saul Souza
Fun place for the kids but i wish prices were more reasonable all around. Good clean place with tons of toy options.
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March 2023 by Zefe Osime-Fakolade
I went in to pick up an online order and ended up picking up two additional books. It’s a great place for educational toys and books for kids! Plus, the staff were really helpful!
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January 2023 by _____
Great selection great staff
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January 2023 by James Chou
It's a great place to get toys at a relatively better price than what's offered over at the CF markville mall. It has a variety of educational toys, hobby toys and regular toys you find at Toysrus. They also offer free gift wrapping for toys purchased there
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December 2022 by Wynonia Nelson
I rarely shopped here because they tend to be more expensive compare to other big box retails. But I did drop by today as I couldn't find any Pokemon trading card pack anywhere, and Mastermind does sell them at a very reasonable price. I actually enjoyed shopping around there today, everything is displayed and sorted out neatly. Inside is bright and clean. Staffs are very friendly. Will definitely go again.
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December 2022 by Eva Smillie
Website & verbal confirmation of 9 a.m. opening time, yet upon arrival, sign posted says 10 a.m. POOR!
