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October 2024 by cat noir
I am writing to express my deep disappointment and concern regarding an incident that took place at your Trenton location on [date of visit]. I visited the store to return an item I purchased a few weeks ago. When I approached the returns desk, the staff member who assisted me opened the item to verify that it hadn’t been used. However, after opening it herself, she accused me of having opened it previously.
When I tried to explain that I hadn’t opened the item, the staff member’s response was disrespectful and dismissive. She seemed agitated and acted in a manner that made me feel devalued and targeted. I believe her behavior was unprofessional and discriminatory, and it made me feel unwelcome and marginalized. As someone who struggles with anxiety, this encounter was particularly distressing for me.
I have always respected Canadian Tire for its customer service, but this experience has made me question that. I hope this matter can be investigated and addressed promptly to ensure that no other customer faces such treatment in the future.
Thank you for taking the time to read my complaint. I look forward to hearing from you soon regarding the resolution of this matter.
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October 2024 by Mitchell Gillespie
Power outage temporarily closed store - staff / systems took far too long to reopen leaving many upsets people outside.
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October 2024 by kyle mcneely
Knowledge of a product i was looking to purchase was low during this trip. The guy could have offered to find out. Instead I ended up trying to figure it out on my own
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October 2024 by Jim Bobby
It's Canadian tire a place where they raise prices before a sale
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October 2024 by Bill Tonge
Always has what I'm looking for
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October 2024 by Steve Selway
Very clean well organized store
Helpful staff
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October 2024 by Brian Dennison
Very dated store, well past the time for a modern reno but we'll stocked and a very big store.
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October 2024 by Andre Velloso
I have never been so disrespected in 20 years living in Canada. Went to the store to have an oil change. All good. The service was great. But I had my work laptop to work while waiting, and when done, put it in my backpack, paid, and headed to the store to purchase a few items I needed.
That is when it happened. When I was almost where I needed to shop, an employee stopped me, saying I could not have my backpack with me. Told me I had to leave it at the customer service.
At that point, I chose to leave the store and not complete my purchases.
I had to work anyway, but I should have confronted the AH. I complied and left the store.
She profiled me as I was on comfortable clothes (as I always do).
No person deserves this kind of prejudice. It does not matter if my credit rating is on high 800s or the amount I have spent on the store this year. She really implied I was there to shoplift. It means she is doing this with others who also do not deserve being profiled.
Next time this happens to me, I will call the police. If someone is accusing me of stealing, we should as well get the authorities involved.
And don't reply mentioning any "policy" excuse as most women enter stores with bags bigger than my backpack. And no, I will not leave my work computer containing intellectual property belonging to my employer unattended at any store customer service.
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October 2024 by roxinne larmand
Great service and products
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September 2024 by Shawn B
Lots of clearance items at end of summer. Great deals to be had!!!
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August 2024 by Kyle Patrick
Amazing customer service ?
Give this CT a shot. Not the biggest 1 out there but, makes up for it.
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August 2024 by Réal Laflamme
Very friendly service.
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August 2024 by Tori Carter
A little scattered, or at least it feels like it here. Super nice and helpful staff for the most part. Prices are good, but not everything is in stock.
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July 2024 by Gordie Blake
This is the worst auto shop in the world.
I was told don't go to Canadian Tire they will over charge because they can and they do
beware.
Also there roadside assistance do not buy do not I was with another company for 20 years fantastic I was sold on coming here and I hate both.My car was vandalized while waiting to get picked up
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July 2024 by Kris
Great service every time. The overall selection has been good without much issue.
