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December 2023 by Jane Doe
Was very excited to go for High Tea at this luxury landmark hotel. What an expensive disappointing experience. The hostess were rude and disinterested, the tea room was crowded, disorganized and lacked the warmth or vibe you would expect from high tea. The wait staff were flustered, short staffed and didn’t work as a team or unit. My local Starbucks has a more welcoming and smoothly run experience. Don’t waste your time or money. For a real High Tea experience go to the King Edward or Royal York.
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December 2023 by Alicia McLean
We, my daughter and I, attended your Christmas Dinner which was advertised as being in the Gatsby restaurant. Much to my surprise, it was held in a soulless banquet hall.Your staff proved to be incredibly pleasant but struggled to serve everyone. The meal was nothing short of awful.After 30 minutes of waiting at our table, the order was finally taken. Our wine arrived before our cocktail, our main course showed up before the appetizer and all of this cost over $400 for two people.I am not a highly critical and rarely complain but this meal, for the price, was nothing short of criminal.Shame on you for not disclosing that the meal was NOT in the Gatsby restaurant - a beautiful venue, and shame on you for attempting a Christmas dinner at all.
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December 2023 by Sehaj Gupta
We came for dinner at Gatsby house. For 190$/pp, we were very disappointed with the entire experience from the team food offerings and quality to the decoration. The hospitality/service was nice though.Food & drinks: For a 5 star, expected much more.
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November 2023 by Aks S
We went for an afternoon tea experience. We were 5 of us and found the table to be very crowded to accommodate us all, which is why the rating is low. They could have accommodated on a bigger table or linked another table. The food was good, both savory and sweet, favourites were the scone, salmon sandwich, quiche, truffle, and tiramisu. Tea was mild, i had the tibetian tiger. Would come back but not with a bigger party.
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November 2023 by keisha gunnz
My husband found this place for my birthday to treat me to a spa day. Upon arrival, the doorman opened the door for me and I was greeted with smiles, I went to the desk to ask for directions and the woman gave me vague directions while staring at me like I was at the wrong place. Many thanks to the ladies who made my evening special at the spa, they treated me with respect and kindness, I received a prenatal massage and facial and my husband had a massage. Both women Ms. Rebecca and Ms. Natalie were great service providers and I can't wait to see them again soon. Leaving the hotel was a different experience for sure and I believe you are treated based on your appearance. No farewells from the staff, doorman didn't bother to open the door. Perhaps my expectations were too high but the hotel exudes luxury and I was expecting that whether I arrive in my work clothes or a ball gown.Spa service 5/5.
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November 2023 by Vera Orsini
My first high tea experience! The staff were friendly and attentive! The food was delicious. So many teas to choose from. The ambiance was top tier.Walkability: Right by subway on Bloor so easy to get to. Can walk and see the sights/shopping.
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September 2023 by Ro Wo
Location is the best part of the hotel as it’s close to the subway station. Far out from all action related stuff in TO (eaton centre, harbour front etc). Rooms are very dated and had an uncomfortable mattress. Had booked the sultan suite for 2 nights. An expensive hotel but very dated. Better off at other modern hotels. Receptionist wasn’t the most amicable one. The whole atmosphere is very English / British: this was a work trip so had to stay close by to my clients office, else wouldn’t choose this hotel.
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September 2023 by Lorna Myers
An absolutely lovely and unique hotel: spacious rooms, excellent restaurant, delish included breakfast, etc. Plus, the day we arrived, we were invited to a cocktail hour hosted by the manager. What a gracious gentleman. The hotel is lucky to have brought him on board as we learned he arrived just a few months ago. Also, the server at the cocktail was a joy to converse with.
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July 2023 by Mijay Pavon
Came here for high tea with my maid of honour as part of my wedding celebrations. It was overall a lovely experience; however I found most of the savoury bites were quite bland. The sweet bites were much better. It also would have been nice to have a heater for the tea as it did get quite cold and oversteeped for the duration of our visit. Service was friendly and attentive, and the venue is historic and beautiful!
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July 2023 by AB
We didn't stay at this hotel, we actually came for High Tea and the experience could've been a lot better.It started with the hostess where she seated us a table that was already being occupied by another group.The server was very pushy about ordering quickly.The tea was very light and you couldn't really taste the flavor too well.The decor is nice and the atmosphere is what you expect for high tea.Overall, for the 8 of us the bill was just under $700.
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July 2023 by Monica F
I did not stay at the hotel yet, but I called multiple times to speak to the front desk, so I am reviewing based on customer care for now. Each time I called, I was instantly connected with a staff member to help me out, and they went above and beyond to help answer my questions and sort out an issue I had with a third-party booking engine. If the rest of the establishment is run as well as their customer care, it's top notch!
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June 2023 by April Hatle
Had a fabulous time at their high tea service in their tea room. The staff was very accommodating and kind, the presentation was lovely and the food was very tasty! It wasn’t the best high tea I’ve had to date (the Vanitea Room in Ottawa still has that honour), but the scones, savouries and sweets were all high quality and flavourful. Well worth the money spent on the occasion!Food & drinks: Great high tea experience
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May 2023 by D H
After booking "Mother's Day High Tea" in March, I received a text and email notification the booking was changed to "Mother's Day Brunch" and another notification the booking was at an earlier time. I thought at this point they were not offering "High Tea" rather only "Brunch" and did not investigate. My guests and I arrived for a far below average brunch with unresponsive, inattentive staff and a maitre d' wearing white dirty running shoes. This was not end of the adventure. Upon leaving the brunch room, entering the main entry, we see "High Tea" being served in two other rooms.I have but one conclusion, the change in my reservation was deliberate as the brunch was $135 not the high tea rate of $50. I would not refer nor attend this hotel for any reason and as someone living in the GTA, there are many finer hotels and places for brunch or high tea.
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May 2023 by Janet Revell
Our husbands booked mother's day high tea for my friend and I back in March. Then they get an email to say they changed it to Mother's Day brunch. They assumed they were not doing the high tea. Well they were. So they changed our reservation and then charged $50 more person. $135 each for a buffet with mediocre food at best. So disappointed. Would not recommend this place at all. So not worth the money. Would have loved the high tea! Complete rip off. Would not recommend.
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May 2023 by Loren Potts
Came for Mother’s Day brunch for 135 per person. It was extremely underwhelming and seemed like zero thought was put into presentation or service. Very casually dressed Managers just stood by waiting for your payment never inquiring how the service or food was. I’m pretty sure the valet man was smoking directly outside the front doors of the hotel as well. Charging what they did for this brunch is embarrassing. You could tell other tables were unhappy as well. Also in this day in age with allergies your labels on food should have whether or not it has gluten, dairy, nuts, alcohol. Etc. I have seen better buffet set ups at 3 star hotels that offer complimentary breakfast.
