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October 2024 by MJ M
I bought a bookshelf here and one of the shelves ripped as I turned the assembled shelf upright after screwing on gently. I had to use gorilla glue on a full priced item. In the past I bought a shoe rack and it was poor quality. I think I have learnt my lesson here.
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October 2024 by Maria Jose Garcia Mora
Umbra products are always a perfect option. In the second floor you will find all the discontented products!
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September 2024 by Sebastian Hersa
The Store is really and their products too. But yesterday I went to the store before closing and the lady over there with the pretty short black hair was so so kind and helpful. She gave us some tips about the measurements for the curtains. So 10/10 for the great staff
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July 2024 by Elizabeth H.
The store and products are great, but you know what's better? Outstanding customer service!
Please visit the store and ask for Eliani!
Eliani was knowledgeable, helpful, and so kind.
I appreciated the experience very much.
Thank you, Eliani!! I'll see you again soon.
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July 2024 by Jessica Zhang
Purchased the Cirko mirror on sale from this store and straight out of the box all the adhesive/sticky goo holding the rubber around the mirror was all over the mirror and packaging. Impossible to get off, tried scrubbing in the shower even, super sticky goo is now all over my shower head and handle… And even worse they packaged the mirror in styrofoam that looked to have many fibreglass hairs all over it. Not a pleasant experience at all.
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July 2024 by Jenny Yeing
I love Umbra's innovative, fun, inspired designs. The store is open and bright, and the staff were friendly and helpful. I also scored a great deal on a new coffee table from their clearance section.
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July 2024 by David EB
Shiny and bright store with the usual Umbra modern esthetics and designs for clothes and home accessories
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February 2024 by Sierra Lefave
The store is wonderful and the staff are very friendly. The young man who was opening let me know they had a little display at the back of their store with gallery items so that was cool to check out. I find the store quite fascinating and some of the things really ingenious. Great place to go for creative storage solutions, especially if you live downtown and need something a little different than IKEA. Canadian designed. Be sure to check out the second floor where they have a lot of discounted items!
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January 2024 by Diana Montoya
I had a pleasant experience and good service. The people were friendly and explained the use of the products to me when I asked them.
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January 2024 by Lea W
I am writing to express my extreme disappointment with the customer service I received at Umbra regarding a recent purchase and attempted return for a price adjustment.Two weeks ago, I purchased an item from Umbra, only to discover it was now part of the Boxing Day sale at a significantly reduced price. Within the return window and armed with this information, I approached the manager, explaining the situation and politely requesting a price adjustment to match the current sale price.The manager outright refused my request, citing it was not possible to accommodate the price adjustment.When my partner pressed for clarification on why the item could not be price matched, especially after confirming its inclusion in the Boxing Day sale, the interaction took an uncomfortable turn as she insinuated that returning the item for a refund was an unethical action.While the manager did process the price match and later apologized, acknowledging that I was entitled to a refund, this experience has left me thoroughly dissatisfied and disheartened.The lack of consistency in the store's policies and the manager's unwillingness to address a clear discrepancy between my situation and the ongoing sale pricing reflects poorly on Umbra's commitment to customer satisfaction and fairness.
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December 2023 by Andrés T
Umbra, the Canadian design company, stands out for its contemporary and innovative approach to home decor and accessories. The brand consistently delivers products that seamlessly blend functionality with modern aesthetics. From stylish furniture pieces to unique kitchen gadgets, Umbra's designs are characterized by clean lines, clever use of materials, and a commitment to practicality.The versatility of Umbra's products makes them suitable for various design preferences, catering to those who appreciate minimalist elegance as well as those with a penchant for bold, statement pieces. The company's collaborations with emerging designers contribute to a fresh and dynamic product range, keeping its offerings on the cutting edge of design trends.Umbra's commitment to sustainability is evident in its choice of materials and manufacturing processes, appealing to environmentally conscious consumers. The availability of a wide range of products at different price points ensures that there's something for everyone, making Umbra a popular choice for those seeking to enhance their living spaces with modern and thoughtfully designed home goods.
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November 2023 by Jaclyn Toledano
Elli was very friendly and helpful! She took the time to help me find the perfect mirror for my place. Really appreciated it!
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November 2023 by Brian
They sell stylish furniture here.
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November 2023 by Hovsep Sanassian
Beautiful, practical & elegant house furniture at very reasonable prices with amazing sales representatives.
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November 2023 by Alexandra
Nope. Horrible customer service
