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November 2023 by Mercy Gonzales
If there is less than one star rating, I would have used it. To travellers, I do not recommend this travel agency. I am supposed to be on a group trip toIsrael and extension trip to Jordan, but we all know that the situation there is bad. So the travel agency had to cancel the trip as per Canadian government travel advisory. It was not my/our choice. Fast forward, I am losing about US$1,000 for this cancellation that was not my choice. It’s their agencies counterpart in Israel and Jordan who do not want to refund the full amount and TTAND just let it happen that way. I/we, as client feel neglected, Travel agencies are big companies and should have a room for losses depends on the situation. But instead, a normal person like me has to lose my hard earned money. Seriously? They don’t care about their clients, they only care about making profits. THIS IS LESSON LEARNED AND I WILL NEVER USE THIS TRAVEL AGENCY AGAIN WHICH WAS SUPPOSED TO BE MY PLAN.
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November 2023 by Ryan and Danielle Langford
We have never worked with a travel agent and when we decided to book our honeymoon my husband reached out to Anita who was extremally helpful and so friendly to work with. She sent us a bunch of resorts and side notes of what to expect and what is included and it was so very helpful. We gave her the items we were looking for and she made sure to find us the perfect location. I would highly recommend working with Anita. She made our honeymoon wish come true and it was the best vacation :)
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October 2023 by James Pusateri
Joanne is awesome! Please look to her for your next travel booking!
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September 2023 by S Corben
People ask a lot of the time - why use a Travel Agent?The answer in most cases is that an agent provides you with a sense of security and frankly the freedom of knowing that someone has your back if something goes wrong.Well apparently that isn't the case with this agency.I was part of a larger booking for a destination wedding.From the start there were small issues, which on its own I can forgive. But towards the end as things got really bad at the resort, they took no ownership for anything.Initial communication with Melanie, the agent we were dealing with, took almost 11 days before I got a reply. I asked if she was away, and she was not. At one point someone in our group asked her a question and her reply was for him to "google it" instead. We had to ask for flight details multiple times, and didnt get final booking for confirmation numbers until very close to the flight.The icing on the cake here, was the multitude of problems that happened at the resort. Again, this was for a wedding, and a good agent would have worked to move locations, venues, or work to get some sort of compensation back considering the amount we all paid for this, and all of the problems that happened (Side note - never stay at Royalton Blue Waters in Jamaica).Nope. Nada. Nothing.We were on our own. Despite following up, and expressing our displeasure and complaints, still nothing.So if you are looking for a travel agent - read the reviews, and go with someone who actually cares and has your back.
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September 2023 by Michelle Lodge
I would not recommend spending any time or money with these with this company. My sister spent a lot of money for her wedding for a destination, and they sent us to the blue water Royalton in Jamaica they told us that half the resort was gonna be closed and did not give us any opportunity to change the resorts so we went to the Blue Royalton water and it was horrible before I get started on the hotel. Let me tell our representative Melanie. She told us that she was going to take our final payments on a Thursday. She actually took our payment earlier in the week and did not send any confirmation letter stating that the payment went through. And when we got our tickets for the plane seven people their tickets that’s 7 many. So when we ride to the hotel around around 11:30 AM 30 people in our group and did not get their rooms until 6 PM. We were aware that the half the restaurants were going to be closed or that they were going to be closing for nine days after we left, so we didn’t have any hot water Or in the showers. And then when we brought it up to Melanie, she’s at how she sent us an email stating warned us about this. And let me say if she did tell us that we wouldn’t have gone to that hotel in the first place. I’m just saying guys save your money, and go somewhere else these people do not care
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June 2023 by Youknow Whoitis
Entertainment on a dime is doing travel packages and using this as their address. Their packages are a total scam. Interesting how they went from helping parents to ripping off parents.
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May 2023 by Sarah Rmo
If I could give this 0 stars I would. We worked with Gillian Freedman and I'm convinced she's a scam artist. Awful travel agent. She poorly advised my family to buy travel tickets which ended up costing them thousands and thousands of dollars which was totally unnecessary and when they got stuck in the states she disappeared and we never heard from her again after many attempts of trying to contact her. She's a scam and a terrible terrible person to work with. Please think twice before working with these guys.
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April 2023 by Subhojit Das
Absolutely, horrible experience. We booked a group trip of 13 people in the last week of December. Sunwing had a major problem but the unfortunate part was our agent, Shannon, had absolutely no concern about our plight. We almost spent $40000 as a group but once the sale was done, we were not worth any more consideration. Our flight left after more than 24 hours and so we lost more than one day from our trip. We were sold insurance by her but we were told to deal with them directly. The insurance company( which is also a big scam) asked for a written cause of delay from the airline. When I asked her for her help, her answer was that Sunwing Airlines does not take any calls. Unfortunately, she does not remember that when she was selling us the trip, she had no problem reaching out to Sunwing. Think twice before dealing with these guys.
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January 2023 by Brad Brown
Dawna got us a great deal for Puerto Escondido as we had to transfer and she worked it out for us.
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January 2023 by Jimmy Conway
MICAELA BRAMBLE IS A SCAM ARTIST! DO NOT USE THIS AGENCY OR MICAELA BRAMBLE, WAS LIED AND MISLEAD BY HER, SHE HAS POOR SKILL IN THIS FEILD AND IN ANY TYPE OF SERVICE. CUSTOMER BEWARE THIS IS NOT A LEGIT PLACE, DO NOT USE MICAELA BRAMBLE FOR ANY SERVICES!!
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November 2022 by Arni Phiroz
Judy Ziriada made my first and what will be my only booking for the Amalfi Coast. Not consulted on itinerary, badly planned and favourite words were “everything is non-refundable”. Two hotels booked full of mould that made me extremely sick. Whole attitude seemed friendly but as I discovered was a hasty botched booking. Twice in Rome, arrival and departure but so poorly planned that I did not have the chance to tour Rome. I could go on with this nightmare booking. Beware of booking with this lady.
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October 2022 by Juliana La Penna
I absolutely regret booking a trip with this company! After 5 months of rebooking they still have over $3000 of my money - little to no communication, no answers whatsoever. So disappointed with people..
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October 2022 by Tina Hurley
Wouldnt take walkin from street had to call to make appointment. They dont answer the phone. Only has message services.But they did try and call back 4 hours later.Was to late had already completed my booking for my flight elsewere
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October 2022 by Fred Norman
The server. was friendly. The atmosphere was good. The food ordered was delicious. I have been to the restaurant several times with visitors because Stefan’s offers nice ambiance.
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October 2022 by Kevin Bessette
Best personal travel agent I have every had the pleasure to work with. They listen to what you want and make it happen. No surprises and always great advise.
