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October 2024 by Emily Fisher
Hidden gem!!! Amanda was an absolute legend helping me set up my new phone with Bell - went above and beyond to call multiple customer service numbers to sort out a porting issue we ran into from my old phone, and even stayed back to help me on a different day and checked in multiple times with me to see how the phone provider issue was going. My spouse and I had a real adventure in store with an awesome team, they set me up with a new case and a screen protector too, didn’t have to worry about a thing. Super friendly, fun and knowledgeable. Will be back!! Go here ASAP if you’re tech-deficient like me and need the expertise, or even just for a friendly chat with great people ??
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October 2024 by Claudia Sanchez
Thank you for the outstanding service. The closes store that I have is at dufferin mall. the service in there is not good.
Thank you for being very professional here at this location at Yonge and Eglinton. There were just 2 employees today but they were really nice to me and helped me out with what I need ??
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October 2024 by Richard Harris
Not a fan of headphones being final sale and not even being able to even able to open the box in store (this one seems more unreasonable). I had purchased a pair of Skullcandy Bluetooth headphones, misplaced the charging pod, and basically only bought another pair of Skullcandy in the hopes that it was the same charging pod, but it wasn't, and I was stuck with the 2nd pair of Skullcandy (after opening) that wouldn't charge charge the 1st pair. If I knew the charging pod wasn't compatible, I may have gone with a different brand for my new 2nd pair (i.e. Sony or Beats).
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October 2024 by Yongjoo Jeon
I would never recommend buying Apple products at Best Buy Express.
I purchased AirPods 4 from your store on September 29, 2024, and noticed scratches on the case right out of the box. Your staff advised me to go to the Apple Store, but they couldn’t help since the product was purchased from Best Buy. When I returned to your store, I was told open-box items couldn’t be refunded, which I wasn’t informed about before buying.
I’m frustrated by the incorrect advice and the refusal to refund or replace the defective product. This experience is why I’m giving one star.
I would like to ask again: can the Apple product, especially the AirPods, be returned or refunded?
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October 2024 by Nishant
I bought the Samsung Wireless charger and the service was awesome. The sales consultant guy, Haider and their other team was so helpful. I found what I wanted without even roaming around. Thank you so much. Really happy ! They saved my time..
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October 2024 by Norbert Yotshi
Good experience with customer service
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October 2024 by Shantii Adaire
I had amazing experience yesterday. I came in without a phone nd left with a brand new iPhone 15!! Thanks to Jesika!! Thank you girl keep up ur work!! You do amazing at ur job:) thank you for helping me yesterday it was great day !!
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October 2024 by LEI CUI
I really don't understand how many years ago this store's Sunday opening hours were set, and they have never been updated. Best Buy's official website also states that it opens at 6 a.m., but I arrived at 11 a.m. and waited for a full hour before it opened. I would like to trouble the official to update the time so that others don't have to wait foolishly.
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October 2024 by Pseudo Punjabi
Had an amazing experience all the time i have stopped by. Ayush has provided with the best services!
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September 2024 by David V.
Pretty impressive plce!!
Great service. Looks t store superclean &Inviting im not giving an exact 5 stars cause guy who sold me th airpods made the ‘strict-cant ‘return on them sound like a bit of - a ‘burn
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September 2024 by Nirjhor Sinha
Thnima was very helpful
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September 2024 by Gabrielle Martins
I was helped by Shaf and he was super helpful and patient.
Overall amazing! Thanks!
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September 2024 by Ozan Berk Söylemez
Ayush was really helpful. We are very happy. Thanks to Ayush
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September 2024 by Ramisa MH
Perfect costumer services ?
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September 2024 by Tim Davison
Ayush was great. He walked me through all options and promotions, understood my requirements, then made a recommendation for me. He then set me up on the spot with my new plan.
