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October 2024 by Diana Hecht
Very pleasant experience. The agent Brittany S was super helpful with my purchase.
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October 2024 by Iman
I walked into this store around 11:50-12:00 pm on Friday, October 4, to buy a computer chair, and the store was completely empty. Two associates—one male and one female—just stared at us without greeting or offering assistance. I thought it was odd, but we continued to browse. Still, no one acknowledged us.
Then, a white male customer walked in after us, and I noticed the male associate immediately spring up to greet him with a warm and loud hello. At that moment, it was clear what was happening. I approached the associate and asked, "No hello for us?" He looked visibly guilty and mumbled some excuse. The female associate even laughed.
Customer service starts the moment someone walks through the door, not when they make a purchase. Everyone deserves respect and equal treatment, regardless of their identity. Needless to say, I won’t be shopping here again, and this is a warning for anyone who isn’t a white male—you might receive subpar service here.
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September 2024 by Lori Rowat
Brittany S-ONE-6K is awesome, so helpful and got me better pricing than advertised online.
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September 2024 by Christina Lynn
Great staff engagement, very informative and great value on price of furniture.
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September 2024 by Daniel Cuthbert
Easy convenient service. No long delays with text app. Links sent and simplified purchasing process. Questions were answered promptly and product being set up for delivery in just 3 days. I’ll be dealing with the brick on my next appliance purchase.
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September 2024 by Freud Charles
Brittany made my purchase all the better, for my first time shopping at TheBrick. Her service exceeded my expectations and I will come back again for our next furnitures
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September 2024 by CG
Excellent service and good quality furniture for reasonable prices. The delivery service was particularly excellent - prompt and they gave an actual, accurate ETA which was a rare and welcomed experience. Delivery team were professional and assembled our couch for us at no extra charge.
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September 2024 by John B
Prompt delivery, nice staff and affordable!
Generally ugly furniture but that's subjective - there are a few diamonds in the rough.
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September 2024 by Asser Music
I loved the place, the merchandise, and the employee Ahmed. Talking to him was very kind and respectful.
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September 2024 by Guadalupe Martínez
Don’t buy any marble furniture, the quality is the worse even if you buy the 2 year warranty they won’t respect and they will say it’s your fault
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September 2024 by D S
Subject: Exceptional Customer Service Experience!
Dear Bricks Customer Service Team,
I wanted to take a moment to commend Brittany S-One-6k for her outstanding assistance during my recent purchase. Despite my inability to visit the store, Brittany went above and beyond to ensure I secured the appliance I needed, confirming its availability and arranging for delivery seamlessly.
Having dealt with The Brick in both BC and Southern Alberta, I can confidently say that Brittany's service was exceptional. She is truly an asset to your team.
Thank you, Brittany!
Warm regards,
Lillian
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August 2024 by john h
Good timely service
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August 2024 by PETER OSAYABAMWEN
I was assisted online by Brittany (College Park store) today, and she was highly professional, courteous, and friendly. Was timely and all-around great personality. I'll recommend Brick to friends and family due to her responsiveness and professionalism.
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August 2024 by Hanlie Du Plessis
I needed help finding an over range microwave as ours broke down. Brittany was fantastic and helped me order one for delivery in my home town (which is 5 hours drive away).
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August 2024 by SHEBEAUN MOHAMMED SHERIEF
The people here in the store are super helpful, they share information and help in getting faster deliveries within their capabilities. They may not have wide variety, but those there are good and the people there do not let you feel like, ‘they are doing a favor to you!!’
